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Dog Heroes Reviews 

2,675
•
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

For my dog, I used to buy fresh frozen food from another Italian supplier, which I later discovered was produced in Spain. The food smelled bad, especially the turkey, which smelled like spoile... See more

Company replied

Rated 5 out of 5 stars

As usual, all contact with dog heroes is more than excellent. Not only do they solve any problems immediately but it is done with courtesy and professionalism and even in English. My dog loves their f... See more

Rated 5 out of 5 stars

My dog loves the food and doesn't want to go back to the dry one. He had some healthy issue and I managed to stop and restart my account very easily. Customer service is responsive and efficient!!... See more

Rated 2 out of 5 stars

I am really disappointed with this service. The food itself is good - my dogs like it, even though I had to abolish one of the plans as my dog has allergies and she couldn't eat it. Not their fault th... See more

Company replied

Company details

  1. Animal feed shop
  2. also in
  3. Feed manufacturer
  4. Pet Care Store

About Dog Heroes

Written by the company

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Dog Heroes è l'azienda italiana del cibo fresco, sano e naturale per cani a domicilio.

Spinti dall’amore per i cani e dal desiderio di offrire loro la migliore alimentazione abbiamo ideato 10 ricette complete e bilanciate che cambieranno la vita del tuo cucciolo, rendendola più lunga e felice.

Ricevi a casa 14 giorni di pappa in porzioni giornaliere su misura del tuo cane, pronte per essere servite!

👇Vuoi saperne di più?👇


🐶 Scopri il nostro servizio


Contattaci su Whatsapp


3 motivi per scegliere
Dog Heroes:

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Un prezzo su misura:

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Un cibo differente visibile a occhio nudo:

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* Relation between the Domestic Dogs: Well-Being and Life Expectancy, a statistical essay

Contact info

4.1

Great

TrustScore 4 out of 5

3k reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(2,675)

342 reviews in the last 12 months

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Rated 5 out of 5 stars

For my dog

For my dog, I used to buy fresh frozen food from another Italian supplier, which I later discovered was produced in Spain.
The food smelled bad, especially the turkey, which smelled like spoiled food.
For this reason, I decided to switch to Dog Heroes.
I'm so happy I made this choice.
The food smells fresh and delicious, and my dog loves it.
If the quality stays the same over time, I'll never change suppliers again!!!
Well done! Keep up the good work!!!

8 January 2026
Unprompted review
Dog Heroes logo

Reply from Dog Heroes

Hi Katia!
Thank you so much for sharing your experience and switching to Dog Heroes! We're thrilled that our fresh, Italian-made food smells delicious.
We promise to maintain this quality over time.
Welcome to the Dog Heroes family! 🐾❤️

Rated 5 out of 5 stars

Dog Heroes is our holiday go-to for our…

Dog Heroes is our holiday go-to for our dog's food. Fast, dependable delivery to our small town on Sardinia, with well-packed, fresh, and durable products. Customer service is consistently responsive. Highly recommended.

28 August 2025
Dog Heroes logo

Reply from Dog Heroes

Hi there!
We’re so happy to read your lovely review and to know Dog Heroes is your go-to choice, even on holiday!
It means the world to us that your deliveries to Sardinia have been smooth and that both you and your dog are happy with the quality of our meals.

A big thank-you for your trust and kind words and lots of tail wags from the whole Dog Heroes team 🐾

Rated 5 out of 5 stars

Just what we needed…

Exceptional service and great quality. Happy to have had yummy nourishing food to give my pup in his last days.

27 October 2025
Dog Heroes logo

Reply from Dog Heroes

Joelle, Thank you so much for your feedback.
We’re truly happy that our food could bring some comfort to your pup in his last days.
Sending you a big hug from the whole Dog Heroes family.

Rated 5 out of 5 stars

Very Google food and Very professionale…

Very Google food and Very professionale custmarebservice. I needed help and the was of the top. Thanks ❤️

13 October 2025
Unprompted review
Dog Heroes logo

Reply from Dog Heroes

Thank you so much for your lovely words and kind feedback! ❤️
We’re really glad you enjoyed our food and that our customer service could help you.
A big hug from the whole Dog Heroes team!

Rated 1 out of 5 stars

The order arrived late.

The order arrived late.
It was also wrong and more expensive than they promised.
Not impressed.

12 September 2025
Unprompted review
Dog Heroes logo

Reply from Dog Heroes

Buongiorno,
non riusciamo a trovare alcun ordine associato al suo nome.
Le chiediamo gentilmente di contattarci via email o WhatsApp per poterla assistere al meglio.
Grazie

Rated 5 out of 5 stars

Always perfect !

27 June 2025
Unprompted review
Dog Heroes logo

Reply from Dog Heroes

Ciao Daniele
Grazie di cuore per la tua recensione! ❤

Se scodinzola, è Dog Heroes 🐾


Un caro saluto da tutto il Customer Love Team

Rated 5 out of 5 stars

Operatrice call center molto preparata…

Operatrice call center molto preparata e gentile

13 May 2025
Unprompted review
Dog Heroes logo

Reply from Dog Heroes

Ciao Monica
Grazie di cuore per la tua recensione! ❤
Siamo davvero felici di sapere che il nostro servizio e le nostre pappe stanno facendo bene al tuo amico a quattro zampe. È per lui — e per te — che lavoriamo ogni giorno con passione!
Se scodinzola, è Dog Heroes 🐾
Grazie per la fiducia: continuiamo a camminare insieme, ciotola dopo ciotola. 🐶

Un caro saluto da tutto il Customer Love Team

Rated 2 out of 5 stars

This service has a long way to go towards becoming a trustworthy dog food provider.

I am really disappointed with this service. The food itself is good - my dogs like it, even though I had to abolish one of the plans as my dog has allergies and she couldn't eat it. Not their fault though. What the real problem here is the fact that they are not trustworthy - the UX on their site really doesn't work. I updated some data on my profile, it doesn't show in the profile later on. I change the address, they still have the wrong one for weeks after even though we even spoke on WhatsApp to update it, on top of updating it on their site. They keep sending emails to my husband even though I changed the email address for notifications. I cancel the plan for one of the dogs, they send the food anyway and they send it to the old address even though they had sent it previously to the new address and in spite of me cancelling the plan previously. So, even though I was a great fan of their service in the beginning as I want my dogs to eat quality fresh food, I lost my trust with them. If they cannot get their UX right, if they cannot fix their logistical problems, it makes me think - is the food actually safe in the end? This is the reason I decided to cancel my plans with them and look somewhere else.

24 April 2023
Unprompted review
Dog Heroes logo

Reply from Dog Heroes

Buongiorno Ivana, grazie per il suo gentile riscontro.

Abbiamo preso provvedimenti in merito ai problemi che ci ha segnalato.
Ci scusiamo per questi disguidi, lavoriamo ogni giorno affinché non accadano.

Per scusarci le abbiamo programmato un ordine sostitutivo gratuito.
Speriamo possa scusarci e continuare ad ordinare per Lisa la nostra dieta, per noi la cosa più importante è la salute dei nostri amici a 4 zampe! 🐾

Per qualsiasi cosa restiamo a disposizione!
Il Customer Love Team di Dog Heroes.💚

Rated 5 out of 5 stars

Excellent product and service

Excellent product and service. Their food improved my dog's health drastically after we had tried everything without success. The only dog food that reversed her allergies and itchiness. Thank you Dog Heroes!

8 February 2023
Unprompted review
Rated 5 out of 5 stars

I have been using Dogheroes and it has…

I have been using Dogheroes and it has been a delightful experience! My dog, Valentino, loves it and it has been a life saver. I used to cook for my dog but I decided to go with Dogheroes. It was one of the best decisions for Valentino and I. I highly recommend this company. Their customer service is impeccable and I can tell they are proud of their product!!

17 September 2021
Unprompted review
Rated 5 out of 5 stars

Healthy food = Healthy (and happy) dog

After months of industrial food my dog ​​has been eating Dog Heroes for a month now. She eats very willingly and her dermatitis has also improved a lot.
The diet is also approved by my nutritionist veterinary.
Thanks Dog Heroes

1 December 2020
Unprompted review

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