Glovo Reviews 

Absolutely horrible, almost every order had issues. Stores closed, order forgotten, out of stock, wrong order, charged for wrong order, rude customer support, lying customer agents, no responses.

Sorry to say, they do not even deserve 1 star but there was no option for 0 star. their delivery person could hardly speak italian forget about English! he could not dleiver they food ,they said your address is wrong in the map, literally 4 building next. The operator lady called me very impolite and aggressive and with a very strange accent of english said that they will cancel my order and they will not refund my payment as well. she was so rude, that i asked to speak to their manager. no chance, no connection and they just got the payment with no delivery! and very offensive behavior.

Their delivery people are 3rd World. Clueless. Do what they want, then pick your delivery up.

Never use them no matter how desperate you are for food.

Glovo has been one of the worst customer-service experiences I have ever had.

For weeks, I was unable to access my original account. When I entered the email connected to it, the app treated me like I was creating a new account. It asked for a new name and password, but after I entered them, it said the account already existed. So Glovo’s system clearly recognized the account while still making it impossible for me to log in.

I contacted support several times from another account and explained the issue repeatedly. I sent screenshots, reinstalled the app multiple times, and tried using different devices. Nothing worked.

Instead of investigating the problem, support agents kept transferring me, repeating generic answers, blaming unrelated issues, and promising that another team would contact me. Nobody did. One agent claimed that I had received an email, even though there was no relevant message in my inbox or spam folder. Another hid behind “privacy law” and told me I had to fix it myself, despite the fact that the app gave me no way to do so.

I also tried changing the email on my second account to the email connected to the inaccessible account. Glovo said the email was “invalid,” even though it is a valid address and their own system says an account already exists under it.

The worst part was the way the agents handled the conversations. They kept trying to end the chat while the problem was still unresolved. Some transferred me to another agent, some ignored the actual issue, and some simply closed the chat. No real technical investigation, no useful escalation, no case number, and no solution.

I had a 24-month Prime subscription connected to the account. After paying for the service for that long, Glovo still could not provide even basic account support.

This was not the first bad experience either. Several of my previous orders had problems, including incorrect or missing items and even a courier leaving without delivering my order. Every time, support had a different excuse.

In the end, I deleted my account. I would not recommend Glovo to anyone. The service is unreliable, the app is broken, and the support team seems more interested in closing chats than helping customers.

Today my delivery guy was very high and smoked. I just hate the smell of those things, it’s just terrible

AI Customer Support. There is no way to contact a real person. I opened several email tickets, yet no reply. It is slavery without consequences because mob and criminal organizations encourage and warrant it (Look at south Europe and the hidden labour camps there). Order times are purposefully delayed and manipulated to encourage Premium and Priority orders which require an additional fee.

Received the most inefficient service and found the rider very impolite that seemed not to care about the delay in deliverying my order that I found absolutely unacceptable it being got cold (pizza) and consequently could not be eaten. If you want my suggestion do not untrust orders to Glovo as in case of any inconvenience you may have to experience they do not care and not refund the amount you paid. Deliveroo is correct and trustable

The most incompetent service i’ve ever used. After waiting almost one hour they cancelled the order. Even without the possibility to talk to customer care i had to search every where. To reply they take forever and the worst of them all

hi
I'm glovo rider (pt)
I came from far away like 25 km to come and 25 km to go back and burger king it's closed
Plus I'm likely gonna have a motorway ticket as there's a camera on the road
I need to get paid for that wasting time and petrol
I have all evidence and videos of this ridiculous service of glovo company
N° 101686379652 (order)
Thanks

charged me double and refused to return my money.

had a very disappointing experience with Glovo.

I placed an order on Sunday, but I received the wrong item. The food delivered was completely different from what I ordered and contained bacon, which I do not eat. Because of this, I was unable to consume the meal I paid for.

I immediately contacted customer support through the app. At first, I was told my case was “in progress,” but no real-time help was provided. My support conversation was also closed while I was still trying to respond.

Later, I was informed that the issue would be forwarded for review and that I would receive an email response. However, despite waiting several days (from Sunday to Wednesday), I did not receive any meaningful update, resolution, or proper communication.

Eventually, I was only offered a small store credit (€6), which does not reflect the value of the incorrectly delivered order and does not properly resolve the issue.

Overall, the experience showed both a delivery mistake and a lack of effective customer support. This is not the level of service I expected after using the platform for years.

I hope the company improves both order accuracy and customer support responsiveness.

Glovo Georgia. Worst service. Thay make a several orders tougher, and food is coming in 45 minutes instead of 7 minutes. Shameful!

Terrible costumer service. Not responding and then Ending the conversation. Truly terrible

The products they delivered were of poor quality; it would have been better to buy them in a store. But maybe Glovo itself isn't to blame.

horrible service

Very disappointed with Glovo. They never respect the estimated delivery time, the courier often does not arrive, and the app itself does not work properly. Orders sometimes reach the restaurants two hours late, which creates chaos and leaves customers frustrated. This kind of service is unreliable and extremely disappointing.

I only downloaded this app because Vodafone gave me a Glovo coupon. I had never used that service before, so I tried only to find out that my area isn't served at all. When I decided to cancel my account, the only option given was contacting customer service. So I sent a request of account cancellation and I got a reply (wasn't even notified) IN POLISH requesting reason for cancellation. Since I hadn't noticed it, they closed the ticket and the account is still there. I've never seen anything like this, I'm astonished.

Ho scaricato quest'app solo perché Vodafone mi aveva regalato un buono da utilizzare su Glovo. Non avendo mai avuto un account prima d'ora, ho deciso di provare accorgendomi molto presto che la mia zona non era servita. Pertanto, per me, non c'è nessun motivo di tenere un account e ne ho richiesto la cancellazione. Peccato che l'unica opzione disponibile sia quella di mettersi in contatto con il customer service (cliccando su "cancella account"!!!) il quale mi ha risposto giorni dopo con un'email IN POLACCO chiedendo maggiori informazioni riguardo al motivo della cancellazione dell'account. Imbarazzanti.

This company is a scam charged me twice and closed my case also items missing

The customer line in tunisia is so rude and unprofessional he verbally challenged me if I can report any of their action anywhere. He literally said “ you have no where to write about us we are who decide what should be done”. Good luck getting your order if you even one minute late. Rider tend to cancel cause they know you will Be charged and outstanding balance will be added to your cart. And they won’t even return order to the restaurant. Si you can’t do much about it just watch them eat your food and you pay 😂

I’ve been a Glovo Prime user for years. I order regularly and almost never complain. Over time there were small issues here and there. Cold food, small mistakes in orders. Annoying, but I let it go because things happen.

But this time was honestly ridiculous.

My order was delayed twice from the original delivery time. After all that waiting, the courier still took another 20 minutes to arrive. When I contacted him, he apologized and explained that his bicycle had a problem.

So by the time the food arrived it was completely cold and basically inedible.

Fine. Things break. Bikes break. Life happens.
That’s exactly why companies have something called customer support.

So i contact Glovo expecting the obvious solution: replace the order.

Instead i get this masterpiece of corporate comedy: “We will try to improve the experience next time.”

Next time? Fantastic. I’ll just sit here and eat the concept of warm food.

Then it gets better.

When i asked for a replacement, support told me they need to “investigate the situation and email me if the result is positive.”

Investigate what exactly?

Are we reopening the Jack the Ripper case here? Is Netflix filming a documentary about my burger?

Your own courier literally wrote in the chat that his bicycle broke!!!!!! That’s the mystery. Case closed. Sherlock holmes can stay home.

But apparently Glovo, a company making millions and charging people for Prime, needs to open a full-scale investigation before replacing one cold meal they messed up.

And the grand finale: while i’m explaining this, the support agent just closes the chat.

No solution. No replacement. Just “we’ll investigate.”

After years of being a paying customer, this whole situation just made Glovo look unbelievably cheap. Not because a delivery was late. That happens.

But because fixing a simple mistake apparently requires a detective squad, a microscope, and three business days.

Impressive business model:
Take money fast. Deliver food cold. Launch investigation