Gift Goals Reviews 

209
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the personalised sports items, noting that the finish, materials, and overall craftsmanship exceed expectations. People also mention that the helpful service team provides fast communication, keeping buyers well informed and sending helpful design drafts before finalising orders. However, some reviewers were not happy with delivery times, mentioning frustrating delays in receiving their purchases in time for planned birthday events and waiting several weeks. Consumers also stated that missing expected delivery dates can be disappointing when looking forward to a straightforward purchase.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting well-made items like captain's... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with the products received.... See more

Service

Consumers find service to be exceptionally positive, praising the reliable, professional, and high-quality... See more

Order

Reviewers highlight positive aspects of ordering, expressing satisfaction with the quick and easy process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service and great product, whilst ordering i made a little mistake so I had to message them direct and they sorted it right away for me which was great then sent me a copy before finalising. Can... See more

Rated 5 out of 5 stars

5star!!! Excellent quality and my daughter cried when she saw them. I ordered personalised shin pads, sleeves and bottle. Chelsea contacted me within the hour with drafts to check over. Super quick de... See more

Rated 5 out of 5 stars

Great experience with Gift Goals. I required 5 x pairs of customised shin pads at very short notice. The service was really good, they were quick to respond and went above and beyond to get them deliv... See more

Rated 5 out of 5 stars

Great Communication, i received an email to confirm i was happy with the shin pads before they were sent. My son loved his personalised shin pads. High quality, fast delivery..I will definitely be ord... See more


Company details

  1. #25 of 50 best companies in Football shop
  2. #90 of 129 best companies in Sporting Goods Shop
  3. #5 of 10 best companies in Sports Memorabilia Shop

Written by the company

Gift Goals create the perfect gifts for football fans of all ages. Completely personalised to make each gift unique. All our products are made in the UK. From equipment to football themed home décor. We make every gift...#giftgoals


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

209 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(209)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and great product

Great service and great product, whilst ordering i made a little mistake so I had to message them direct and they sorted it right away for me which was great then sent me a copy before finalising. Can't fault the service 1 bit and would definitely recommend and use again.

23 May 2026
Rated 1 out of 5 stars

Ordered items beginning of may for a…

Ordered items beginning of may for a birthday. Still on 4 june I haven't received the items and not received a response to the most of my emails. They say they never received my emails and state I didn't reply which is a lie. Then told me they are on holiday but Still no response a week later. Seems only 1 person works there No items no contact. Now have to take up with the card company for a refund.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

I honestly couldn’t recommend Gift…


I honestly couldn’t recommend Gift Goals enough! From start to finish, the service has been absolutely spot on. Communication was quick, friendly, and really helpful—nothing was too much trouble.

The quality of the personalised items is brilliant. Everything arrived exactly how we wanted it, with great attention to detail, and the finish is top quality. You can tell real care goes into what they do.

We ordered for our football team and the girls absolutely loved them—it made it extra special having their own personalised items with the club badge.

Reliable, professional, and high-quality work. We’ll definitely be ordering again in the future. Thank you so much!

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Gift Goals

Great experience with Gift Goals. I required 5 x pairs of customised shin pads at very short notice. The service was really good, they were quick to respond and went above and beyond to get them delivered to me on time. The shin pads arrived on time, really well packaged and the quality of the product was excellent.

19 March 2026
Unprompted review
Rated 3 out of 5 stars

Still awaiting product 3 weeks after…

Still awaiting product 3 weeks after purchase and payment.
Previously used and really happy with their products good quality and no issues hence why ordered on this occasion for a birthday.
Unfortunately the item was not shipped correctly which meant additional payment required to the postal service for them to deliver package.
Disappointing as should have been a straight forward purchase and no doubt when the item finally arrives it will be excellent in line with previous orders.
Quick to respond to my complaint which is a good sign and resolution in place to refund part of the order along with the additional costs I had to pay for delivery.

27 January 2026
Rated 5 out of 5 stars

Highly recommend

Great Communication, i received an email to confirm i was happy with the shin pads before they were sent. My son loved his personalised shin pads. High quality, fast delivery..I will definitely be ordering again.

21 January 2026

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