Gerstaecker Reviews 

Please avoid this company, website and IT does not work together correctly which makes delivery errors. Customer service is just 100% rude and unfair, luckily we are protected by such bad business practices but our credit card.

If I could give a negative rating, I would. The management of this online store is completely unprofessional.

I placed my order on September 30, 2024, and it's now October 11, and I still haven’t received anything. Two weeks have passed—what, did I order something from the other side of the world, like Australia? Hello, we’re all in Germany!! This is absolutely insane, and the customer service is no better than a bot, just repeating the same thing: "We can’t do anything, you need to wait," and so on.

How long does it actually take to deliver products?! This level of incompetence is unbelievable and embarrassing!

Just a horrible company, sending me 2 items instead of the 4 i have paid for, i contacted you weeks ago and one of your employees offered to send the missing items which i should have received weeks ago.. i would like to be compensated and wish to never buy anything from you con artists again

Shipment is slow. But that is not all. One article was missing in my order. They state on the factuur that my money will be returned back to me. Okay. Nothing happened. I contacted their customer service and after 5 useless mail back & forth I manage to explain that I missed my money. They insisted that I didn't pay for it which is not true (it is simple math). So how to make something very clear and simple so very confusing and frustrating. Well done.

Terrible service. The products are fine, but the customer service is the worst I have ever encountered. One employee literally swore at me, I had to send 5 emails to get a single damn response. I was told that it would take 5 days to send, I could not find anywhere on the website that it would take longer. As it turns out, there was one (ONE!) notification the first time I opened the website (THAT DID NOT APPEAR EVER AGAIN UNTIL I OPENED IT ON ANOTHER DEVICE) that gave more information. Nowhere else did it say anything, seriously bad. My package arrived a full month later. This is absolutely atrocious. Then when I went to return the products (I spent over 50 euros here) because they arrived way too late, I was told my time had expired. Then they continued to ignore my emails, whenever I asked a question they either told me my time had expired or sent me a pdf without explanation (WHY WOULD I OPEN A PDF WITHOUT EXPLANATION?). Finally I managed to return it, and two weeks later I have received no money at all. This is disgusting.

Slow delivery but not such an issue. Some of their product pictures aren't quite representative so read and measure carefully! I was rather disappointed.

Really poor service when ordering online.
After I submitted my order I had no updates for 10 days. I reached out asking for updates on the status and some changes in my order (it is possible to apply changes before the order is shipped) - I got no response, but an automated email that my order was shipped.
I reached out to cancel my order but there is no follow up.
Really disappointing.

Bought a Gerstaecker canvas online. It wrinkles once I start painting. It is thin as paper. I have sent the pictures and explained how I work. It was advertised as ready to paint good quality canvas. The complaint was handled over 3 months. First, I got an invoice asking me to pay a second time for the canvas! After that, they said there was something wrong with their mailbox. The customer service did not want to replace the canvas nor refund the money. Their reasoning was that no one complained about the product before. It was the worst customer experience I ever received. I will get back to my previous supplier.

I had initially ordered a single sheet of acetate paper. It was dispatched and arrived very quickly.

Unfortunately, when the sheet arrived it was damaged and had a large crease which made it unusable. I contacted their support team on advice for getting rid of the crease but they couldn't tell me a sure way to fix the sheet so they sent me a new one free of charge.

I believe that the crease was caused by the way the sheet was shipped. The sheet was packaged in a very large cardboard box stuffed with paper. I haven't received the replacement yet so it is yet to be seen how the new one will arrive.

Had a good talk to them today

Wide range of products at best prices, customer service very accurate and feels good to deal with.