Gemini Reviews 

I would give zero if I could! Worst customer service! I bought bitcoin and tried to transfer it to my personal wallet and they denied it! In addition, they froze my account! I then sold the bitcoin and tried to withdraw it into my verified linked bank account and it’s been held up! I can’t talk to anyone about this. Instead, I have to keep emailing Support and I have not heard back from them and it has been over two weeks! It’s extremely frustrating! Even worse, I transferred bitcoin to my personal wallet through Coinbase at the exact same time! They have no experience and their customer service is horrible! Don’t use them!

They go radio silent on active email threads regarding account lockouts / not letting me withdraw. I had to re-email them and open an entirely new ticket for the same problem; this exact scenario happened twice. The 2nd time I was locked out, it lasted over a MONTH, and they closed my credit card without explanation despite being in good standing and having a zero card balance. The app also bugs out and displays inaccurate information (my account never exceeded $3000 in value, but the YTD showed a balance of over $5000). This problem persists to this day, albeit with smaller amounts as I moved everything off the platform. I liked and was loyal to Gemini for many years; even back in 2022 during the TAC crisis, I kept my assets on Gemini after being credited back. It is the lack of care for customers that drove me away. Save yourself the headache and don't open an account, and if you do have one, CLOSE IT. Force them to make changes; otherwise, this is a subpar exchange with terrible customer service and excessive fees meant to make up for everyone else leaving.

Ganet-sprinğs, completely got all my earnings immediately from this con artist, stay away and don't do any thing with them to avoid stories that touch

Don’t use Gemini Exchange!! Customer service is crap!! I referred my daughter to them using my referral link. She 100% qualified. Open account day 1..funded account..bought bitcoin all same day. They screwed both of us out of the reward bonus’s. No phone number to call, went back and forth 20+ emails. They are a terrible exchange. Much easier to go with Coinbase and Kraken. I am with both of them, great customer service!

Gemini froze my account and had refused to communicate with me further

UPDATE Aug 16 - 35 days / 25 business days - still locked.

Ticket 6397669 - ACH deposit July 12 from ICCU, cleared my bank. Completed identity verification twice with 'complete' message.

On August 16th I still get 'withdrawal failed' for USD to ICCU and crypto to Exodus. No update from Gemini support since last week despite follow ups. Formal complaint filed.

Original review Aug 6 - 23 days locked.

Can't even pay your balance. Because the app is so glitchy. And then they tack on late fees, and it goes on your credit. And their support team takes forever to respond. If I could give this less than one star, I would.

Gemini often has not paid out on multiple predictions. And customer service has so many hoops that it basically is a run around.

I have been paying my credit card balance in full every 2 weeks. My last payment went through just fine and continued using the card as normal and now its showing a balance of almost $400 more than what my purchases add up to. I have been trying to get ahold of someone for a week now and heard nothing. Do not deal with this company if customer support is a priority for you.

Made my monthly credit card payment on the first of the month. It was not updated on the app so I contacted Gemini to ask why I could not see my activity and payment history. I received AI generated feedback. Since then I have reached out to customer service four times as the capability within the app has declined. I cannot even see the card balance, update my information or even make another payment.

Used it for 5 years. They're good when you want to deposit money - no fees etc. depending on medium. But when you want to withdraw your cash out? Nuh uh. You get slapped with 100001 "fees" ranging from processing fee, FX fees, and whatnot. And the best part is you wont even be able to compare which is the cheapest way to get your money out. It's not transparent.

Asks to connect to my bank account!?!? Seems super scammy. ChatGPT is way better. Would recommend that instead.

I am writing this review to warn anyone considering using Gemini: do not make the same mistake I did. Their customer support is completely useless and borderline non-existent.

If you run into any issue, do not expect help. They advertise 24-hour responses, but even if you are "lucky" enough to get a reply, it is usually a generic copy-paste template that does not address your problem at all. You are left in an endless loop of automated messages with no actual human resolution.

Worse than the support, however, is their policy on funds. They will freeze your account and forbid you from withdrawing your own money without providing any valid reason or warning. There is no prior notification, no explanation, and no timeline for when (or if) you will get your assets back. They are holding my funds hostage for no justifiable reason.

I have seen the 1.3-star rating on Trustpilot, and it is well deserved. Those low ratings are not a coincidence—they are the result of countless users, myself included, who are fed up with Gemini's dismissive behaviour and lack of transparency.

My recommendation: Do not trust them with your money. If you value your time, sanity, and access to your own assets, use literally any other exchange.

Stick with a real credit card. I've used the Gemini card for years and while the BTC rewards were nice, I can no longer look over how terrible of a card this actually is. Customer support is non-existent. Their fraud security is a joke. Anytime I try to make a large transaction online, it gets declined by their fraud system which asks you to confirm the payment. Once you confirm it will still not let the payment go through. I had this happen today and I contacted support and they straight up told me they will not let the transaction go through despite me authorizing it.

You're better off going with a real card brand with actual support.

This is definitely a zero-star, dismantle-this-company kind of review. If you read nothing else, read this: DO NOT do business with this company. You WILL regret it the moment you need anything from them.

I am cross-posting this identical review for both Gemini and WebBank because they act as a single, dysfunctional entity regarding the Gemini Credit Card, and both are equally culpable for an absolute nightmare of consumer neglect and unlawful financial behavior.

My card number was compromised—likely via an automated number generator or a data leak. Shockingly, Gemini’s systems couldn't even tell me whether my physical or digital card number was used. After reporting the fraud, my account was immediately suspended. I am completely fine with a security freeze, but what followed is arguably the most incompetent and legally predatory customer service experience I have ever encountered.

Since before May 30, I have been met with total radio silence. It is now July 1, and I have emailed them countless times (this of course after opening the actual official ticket). Every rare response is a generic, automated loop that demands I undergo an invasive photo-and-document upload verification procedure just to speak to someone. I hold multiple credit cards and have never had to jump through such ridiculous hoops for a standard fraud claim.

While they refuse to communicate or resolve the case, they are actively violating the Fair Credit Billing Act (FCBA). My fraudulent charges are supposedly under an "open investigation," yet WebBank and Gemini are actively charging me interest on the stolen funds and demanding my monthly payments. Because I cannot trust this predatory outfit not to falsely report a late payment and ruin my credit, I have been forced to pay these fraudulent balances out of pocket while they sit on the case. For context, I am a model customer with a flawless, lifelong credit history who pays 90-100% of my balances every single month. I usually leave a small balance to improve my credit rating, yeah, that's a thing. I have never been delinquent a day in my life.

I initially tried this card because of the crypto rewards, which turned out to be an absolute joke. Now, my card is frozen, my money is being held hostage, and I am being forced to finance a criminal's spending spree just to protect my credit score while a multi-billion dollar crypto exchange and their partner bank ignore my emails for over a month.

If you look at the reviews, this is not an isolated incident; it is their standard operating procedure for any customer who experiences a problem. I have formally escalated this nightmare by filing complaints with the Consumer Financial Protection Bureau (CFPB), the FDIC, and my State Division of Consumer Affairs.

Do not trust Gemini. Do not trust WebBank. They will leave you completely stranded the moment a security issue arises. Stay far away.

Gemini is without any doubt the worst AI of all of them. From the banal and neo colonialism colloquial info/English pointless chat to the totally unreliable analysis of questions this AI app is frankly useless

They charge you with interest fees even if you pay in full and on time. Customer service does nothing to fix errors. I do NOT recommend Gemini Credit Card.

Customer service is an atrocity. Without getting into detail, both the process and the end result of an interaction with this despicable organization makes one feel as though one couldn't be any less appreciated. It's no surprise whatsoever that the vast majority of reviews are so overwhelmingly negative.

Gemini is holding $12,000 of my business capital for over two weeks now without any valid justification. My $5,000 deposit from June 17th is still stuck in "Processing," and despite my constant inquiries (Ticket ID: 6366117), I am receiving nothing but useless, automated template responses claiming they are "working on it."
To make matters worse, I booked a concierge call to resolve this, and no one ever called me. My business, STN, INC., is suffering direct financial losses due to this extreme negligence. I have provided all required documentation, yet I am being ignored. If my funds are not released immediately, I will be taking this to the regulatory authorities. This is not how a professional financial institution should operate.