GEEKOM.DE Reviews 

Very happy with the a8max and the service

I was not expecting it to be delivered within 2 days but the company did it. Laptop really feels Premium, If you ignore the Display. Overall, I am satisfied with Intel Core ultra 9 185H processor.

Hopefully it last Long, and will get Premium Services if incase.

I would like to highlight the quality of GEEKOM’s customer service following an inquiry about upgrading my Mini PC.

The team was extremely professional, responsive, and attentive. I was kept informed at every stage with **constant, precise, and transparent** updates—something particularly appreciated when there is a delay or a change to an order.

GEEKOM also offered a **goodwill gesture to compensate for the wait time**. This was a thoughtful touch that I really appreciated, demonstrating that they truly value customer satisfaction.

A genuinely excellent customer experience, with a reliable team that honors its commitments and communicates clearly.

I highly recommend GEEKOM, especially for the quality of their after-sales service and customer relations.

All is working as described, great tech worth investing in.

Great product (Bought the X14 Pro) and fast service.

Placa video nu da randament nici pe setarile low jocuri care nu au cerinte mari in rest e ok la marimea lui.

Everything was perfect !!!

Fast delivery, notebook is beast !!!!

Thanks

Cheers ;-)

One of my Geekom IT series PCs suddenly died. I contacted Geekom and was offered an exchange & upgrade. Basically the procedure went well although it needed an intense communication going back and forth until the new box arrived at my house. All in all I can recommend Geekom.

Laptop was top notch. Quality 10/10. exraa premium feel. Let's see what happen after use of 1 years. Price is ok. Even more we are getting equal to price

This is my second Geecom A7. First one ist still running in music production. And again 5 Stars for the new one used for Office and private Tasks. Again: Fast Delivery, good price, excellent performance, no problems.

quick delivery, very good product

Love it - 16 threads, GPU and fast memory

Product as described, great packaging, timely delivery, great communication with support.

I have issues with an A5, it suddenly crashed and did not respond anymore. After contacting support, I got an email with some tips for trying to re-animate the PC. I tried the tips but no result, and responded to their email. But till now no response! Only a mail about how I value the contact with the support team.... ofcourse I answered that I am not satisfied. No response to that neither. Very annoying!!!
June 5 2026: contact with Geekom via chat. They picked up my complaint and will perform further actions. So I give a better rating.

Very professional and simple. That is all what one entrepreneur needs beside reliable device.

I have my Geekom A5 Pro 2026 Edition Mini-PC now for 4 weeks and I am very happy with it. The price is good, the installation went without any problems, the device is sillently and moreover very small compared to my previous PC. No negative experience until now, the device just works perfectly!
I highly recommend the Geekom Mini-PC.
Also my question about a keyboard I’ve ordered by mistake has been solved to my fully satisfaction.

I ordered from geekom.de. I did so because ordering from the UK site would mean paying duties—since the UK is now outside the EU—as well as additional delivery charges. By ordering from the German site, I avoid both, as Ireland is an EU member.
Ireland uses the same electrical plugs as the UK (we even drive on the left, the same as them). However GEEKOM doesn't seem to know this and didn't include a UK style adaptor with my Mini PC. The Mini PC is advertised as working straight out of the box. After many to and fro emails, Geekom refused to send me a UK style adaptor. This left me with a very jaundiced view of this company's customer service.

GEEKOM A6 – Ongoing Graphics Issue & Unsatisfactory Replacement Process

I purchased a GEEKOM A6 (Windows 11, AMD Ryzen 7 6800H with Radeon 680M), but shortly after setup I encountered two serious issues:

1) When shutting down the A6, the mini PC always restarts again. So I had to wait iuntil the re-start had been finished and shut the A6 down again. All advices from GEEKOM support had been in vain.

2) Severe graphics issues: when streaming Netflix, the screen intermittently goes black while audio continues. This makes the device unreliable for everyday use.

I have been in contact with GEEKOM customer service and initially received helpful support. Despite trying several suggested workarounds, the issue persists and appears to be related to the AMD Ryzen 7 6800 H driver and graphics.

I rely on the A6 for work, and its compact design was a key reason for my purchase, especially for travel. I am currently based in Switzerland, which makes the proposed replacement process particularly impractical.

GEEKOM has offered a replacement unit; however, I am required to first return the defective device to the United States before a new unit is shipped. This approach is both time-consuming and unnecessarily costly for an international customer. I proposed a standard cross-shipment solution—sending a replacement unit first while I immediately return the defective device—but this was not accepted. Likewise, no option was offered to return the unit to a European service location.

For a company operating globally, this level of customer support is disappointing. I expect a more efficient and customer-oriented solution, especially in cases involving defective hardware.