getvoila Reviews 

1,080
TrustScore 4.5 out of 5

4.6

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Company details

  1. Grocery delivery service
  2. Online Food Ordering Service

Written by the company

Festliche Menüs für besondere Anlässe, Weihnachtsmenüs, Weihnachtsgans & Braten online bestellen. Menüs von Starköchen und den besten Restaurants direkt nach Hause geliefert. Perfekt abgestimmte Menüs für 2–10 Personen. Deutschlandweite Lieferung.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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Replied to 33% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(1,080)

61 reviews in the last 12 months

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Rated 3 out of 5 stars

Voila should be renamed the no meat…

Voila should be renamed the no meat delivery service. The first 2 deliveries had everything I wanted. The next 5 had barely any chicken and beef options available, with no alternatives. I have a monthly subscription which I will likely cancel if their meat options are still severely lacking.

7 March 2024
Unprompted review
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Reply from getvoila

Hello Rory,

Thank you for your review.

It seems there has been some mistake regarding our company. We do not currently offer a subscription, and our offers are specific for Germany, Austria and the Netherlands.

The variety of our dishes is largely determined by our partners. It can therefore happen that there is no meat alternative for certain dishes if our partner does not offer it. However, we do have a selection of other partners who add variety to the gourmet experience.

If you are currently in Germany, Austria or the Netherlands and are ordering menus from us, please do not hesitate to send an email to support@getvoila.com. Our colleagues in customer service will be happy to look at your orders and stop them if possible.

With best regards,
your getvoila team

Rated 3 out of 5 stars

The food was good but not outstanding, excellent customer service!

The food was good but not outstanding. We ordered the Valentine's plates and compared to other boxed special menu it was just not that outstanding or something I would be eager to repeat.

Delivery did not work out at all. Our Valentine's menu arrived a day late. Pretty bad for Valentine's as we waited til 6pm just to learn that we should not expect anything to arrive that day so we had to order pizza instead.

What really made up the 3 stars was the prompt and outstanding customer service we experienced. Super nice, sincere and we got a full refund.

So just because of this, we would probably give it another shot as it seems we just caught a bad day but they do care about their customers.

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Great service, great dinner!

I would like to express my sincere appreciation for the excellent service I received from Chaim at Getvoila NL. His prompt responses to my queries and efforts to accommodate my requests significantly enhanced my experience.

The dinner curated by Onno Kokmeijer was simply delightful. It resembled a culinary masterpiece from a Michelin-starred restaurant and was easily replicable at home, thanks to the clear instructions provided. A top-notch experience that I wholeheartedly recommend!

25 December 2023
Unprompted review
Rated 5 out of 5 stars

What a great customer experience

What a great customer experience! Everything worked out so well with our larger order and the customer service throughout was truly amazing! All deliveries were perfectly on time and made for a great evening for everyone! Thank you so much for your help, Katya! :)

15 February 2023
Unprompted review
Rated 4 out of 5 stars

Pate Box

I tried their pate box, it was nice though a bit much for two people.
The delivery timing is not very flexible unfortunately but the box arrived in good condition and was delicious.
Unfortunately there were no instructions on how to preserve the pates after opening. That would have been a good addition.
I checked the original producer website and I could not find the same offer, so the value is there for sure to go with Voila.

6 September 2022
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