Once Reviews 

1,962
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, most reviewers were let down by their experience overall. Customers are deeply frustrated by the constant payment requests, expensive subscription fees, and hidden costs required just to exchange basic messages. Many people mentioned losing significant amounts of money buying virtual gems repeatedly to continue chatting. Some reviewers were not happy with the overwhelming presence of fake profiles and automated artificial intelligence responses designed to look like real individuals. Users stated that conversations quickly stall and constantly push you to spend more cash instead of offering any genuine human connection. Consumers strongly warn others to stay away from this costly trap and avoid sending any money.

What people talk about most

Payment

Clients share negative opinions on payment, reporting that the platform continuously asks for more money and... See more

Artificial intelligence

Reviewers express strong dissatisfaction and frustration regarding artificial intelligence on the platform.... See more

Price

Reviewers highlight negative aspects of price, expressing frustration over the high costs associated with the... See more

Subscription

People report negative experiences with subscription, consistently highlighting frustration with unexpected... See more

Application

Customers had negative experiences with the app, describing it as a very disappointing platform. Reviewers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Embarrassing App!!!!!. Newly windowed and an old fashioned dater at the ripe old age of 40. A once confident guy, took a chance on romance. Found Bots by accident. But wasn’t hard. Multiple “per... See more

Rated 1 out of 5 stars

Absolutely disgusting nothing but bots they charge 19.99 subcription then 11.99 for a few gems which go after replying to messages twice. And then you have to purchase more then as per their refund po... See more

Rated 1 out of 5 stars

"How's your day going?" a young professional lookng man with a white lab coat with a stereoscope around his neck. I get suspicious because I've seen his face before, but not on this site. I do a rever... See more

Rated 1 out of 5 stars

Avoid !! It’s a scum ..how dare those chaps are still able to build pitch a buz proposition that after 30 minutes you realize is fake,money sucking,massively expensive and a big scum. Debatable... See more


Company details

  1. Dating service
  2. Adult Dating Service

About Once

Written by the company


Once is not just another dating app. It’s a mindful experience designed to match you with like-minded singles around the world. This alternative approach to matchmaking avoids the ineffective swipes, rushed choices and bad matches often experienced in online dating.

Once is here to help you discover something more meaningful. Imagine a dating site that adapts to your preferences, offering perfect matches every day, mutual likes, live streaming, and intelligent algorithms based on shared vibes, music taste, and personality. Once will calmly connect you with the best people around the world for highly engaging chat without relying on any tricks or gimmicks. In a world filled with the chaos of online dating, Once provides a slow and mindful approach, serving as the perfect antidote.

Cosmopolitan magazine say Once is “literally the answer to your swipe and dating app fatigue”. Created in France in 2010, Once received a major relaunch in 2021 and now draws from over 25 years of experience and an expert team of over 350 dedicated specialists. The safe and caring dating app has over 13 million members ready to date both locally and worldwide.


Once is focused on delivering quality over quantity with the best possible slow dating. Carefully designed features enable Once to expertly match you with like-minded people for a mindful and unique dating experience. The Perfect Match feature wisely pairs you with several ideal people once a day to improve your chances of success, while the groundbreaking Music Match feature connects members based on their music preferences using Spotify. Vibes is another advanced matchmaking tool that partners the most suitable people based on 100s of interests and personal qualities. Once dating app is available free on Google Play and App Store.


Contact info

  • Unit 3 26/F Greenfield Tower, Concordia Plaza 1 Science Museum, RD, Tsim Sha Tsui East, Kowloon, 999077, Hong Kong, China

  • support@getonce.com
  • getonce.com

1.3

Bad

TrustScore 1.5 out of 5

2k reviews

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1.3

All reviews

(1,962)

184 reviews in the last 12 months

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Rated 1 out of 5 stars

SCAM SCAM SCAM SCAM !!!!!!!

SCAM SCAM SCAM SCAM !!!!!!!

So sooooo fake. I asked (for a laugh) “I’m jumping on my sofa, what would you like to do on a boat?” The reply was, “I’d sit on the side and enjoy the views”. So so fake. Even tho the app looks well set up. It’s pure rubbish. The replies come super quick, because it’s ai or something. You “so called” chat for about 4 txts and then have to pay! DO NOT USE. ITS A PURE SCAM.

2 September 2026
Unprompted review
Rated 1 out of 5 stars

In addition to membership fees you have to pay extra for messaging

AI bots lure you into endless conversations which of course lead to nothing. AI completely substitutes real people. I suggest trying AFFlirt.com
instead of this useless app. At least their female members are focused on face-to-face meetings rather than communicating online only. Getonce app is pure scam because they rely entirely on AI bots. They are not interested in real people anymore. They only want to make a quick buck and they don't care about customer satisfaction. Maybe they hope that people are dumb enough not to identify those AI bots.

31 August 2026
Unprompted review
Rated 1 out of 5 stars

this site is a scam

this site is a scam. you have to pay per text and you can easily pay hundreds of dollars to get to know each other and still never meet in person. the women responded almost instantly at any hour so they probably aren't real. avoid this site and use Match.com or OurTime.c as each charge a flat fee per month and have unlimited messages.

31 August 2026
Unprompted review
Rated 1 out of 5 stars

🚨 Very misleading and extremely…

🚨 Very misleading and extremely disappointing dating app – BE CAREFUL before spending your money
I joined Once because I was genuinely looking for a real connection and thought I was using a legitimate dating platform. Unfortunately, my experience completely changed my opinion.
What made me extremely suspicious was the pattern I experienced with several members. I would start a conversation, and instead of the conversation naturally moving toward exchanging contact information or actually meeting, I was repeatedly encouraged to continue chatting inside the app.
I even offered my phone number because I wanted to take the conversation outside the app and communicate normally. Instead, I was encouraged to keep chatting on Once. This happened more than once, which made me seriously question the purpose of these conversations.
At the same time, continuing these conversations requires Gems, so the longer you chat, the more money you are encouraged to spend. Even after paying for the service, you can still be asked to purchase additional Gems to continue certain conversations.
I cannot personally prove whether every profile is real or whether every person I interacted with was genuine, so I will not make that accusation as a fact. But based on my own experience, the whole system felt extremely suspicious and financially designed to keep users paying for conversations rather than helping them actually meet.
I also found it very concerning that several people seemed to be available and responding at almost the same time, yet when I tried to move the conversation toward a normal phone/text conversation or meeting in real life, the conversation stayed inside the app.
I have completely lost trust in this platform.
My advice: PLEASE do your research and read the independent reviews before spending money on Once. I personally would not recommend paying for this service.
I am leaving this review because I don't want other people to have the same experience or lose money before realizing how the system works.

26 August 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE!

DO NOT USE!! Its Awful. They are preying on emotions. Would give it 0 stars if I could.
It sucked me in with promotions of a certain type of person (Alpha male sort). I should have done my research first. Before I'd even completed a small part of my profile the first 2 guys contacted me. Should have been a red flag from the start. It appears they have planted really great looking guys in to draw you in. They are labeled as 'popular members'. You are given a limited number of messages you can send and these guys appear to try to use up these freebies by keeping you in conversation. I'm not sure if it's very clever AI or a genuine person responding (I suspect the latter) but I very much doubt the profile/pics are real. There do appear to be real people/profiles in there.
This is such an awful site which preys on people's emotions to make you sign up and pay money using false profiles. DO NOT USE!!

18 August 2026
Unprompted review
Rated 1 out of 5 stars

Fraud alert

First, I've been chatting with a couple of women. Their profile and intentions say they are looking for a long term relationship. Things start to get suspicious after a few weeks . They ask the same same questions that you just answered maybe a couple days ago. Suggestions to meet or have a facetime talk go no where. The company has double charged me on a couple accounts without my permission or knowledge.
Stay away from this site

14 August 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting nothing but bots…

Absolutely disgusting nothing but bots they charge 19.99 subcription then 11.99 for a few gems which go after replying to messages twice. And then you have to purchase more then as per their refund policy they can refund within 72 hours if asked but wont them lie about it saying it was over 72 hours when it wasnt they claim they screen properly for avoid bots but the site is filled with them which scam you to buy more gems at a extortionate price on top of the 19.99 subscription. Avoid like the plague theyre nothing but liars scammers and frauds and will not admit fault or refund when caught out even with proof .

4 August 2026
Unprompted review
Rated 1 out of 5 stars

I believe this is a fake

I believe this is a fake. The people, when you start getting close to, they wanna keep texting in the sight. So you could pay more.So this is a fake, and this is a scam, so be careful.People

25 July 2026
Unprompted review
Rated 1 out of 5 stars

Complete Scam

Firstly, I have screenshots and eveidence to back up my claims that 'popular members' are financially compensated 'chatters' / adult entertainers with dozens of profiles fronted by pictures of different women being operated by a single 'puppet master'. I have names. pictures, confessions, admissions of fraud by the perpetrator and more. I also believe the customer support/admin are complicit in the scam/scandal.

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Once the app create where AI and Bot are the participants

I join this app by the time I made subscriptions I got messages from 2 profile both ask similar questions I respond then I was told am out of 💎 I have to pay again, This app used BOT and A I to scam people with fake profiles
In
$29’95 scam I would like my refund please your scam artist

24 June 2026
Unprompted review
Rated 1 out of 5 stars

In two hours I spent hundred dollars just to chat with a few people

In two hours, I spent $100 just to chat with people and they kept saying I prefer to chat with you here.. I believe that all those people ai generated.. or they have too much money to spend on this app.. I even provided them my phone number.. they still insist to chat you in here???? seriously? A big no I am dumb.

20 June 2026
Unprompted review
Rated 1 out of 5 stars

The GetOnce site lured me in with a…

The GetOnce site lured me in with a potential match supposedly located right here in my town. I was fooled initially for a few minutes of the chat but realized that this "person" did not seem familiar with the area and deflected virtually all questions about herself. The chat was interrupted three times by required purchases of "gems" before this clown caught on. I somehow failed to recognize that the responses and queries were generic and devoid of any real personal content. When I suggested a direct connection via email, Facebook, or text, to end the continuing demands/pressure for payment, "she" resisted the idea, citing a reluctance to move too quickly (by leaving the site). Not sure if the "match" I chatted with was even human.

16 June 2026
Unprompted review

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