Update: Even after a confirmed cancellation, this company bypassed my PayPal four months later to start deducting £12.70 directly from my bank account. If bypassing authorized payment methods to take... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cancelled my profile through the app (or so I thought) and then 2 months later, I get a threatening email from a German debt collection agency saying I owe them £81! Awful company and a complete scam.... See more
Company replied
Shocking experience with C-Date. Signed up for a free trial and then immediately tried to cancel - sending a request to cancel from the email address used to setup the account. Their emails went... See more
Company replied
I thought I was signing up for £9.90 a month,but then got charged £39.90 by direct debit. I cancelled my direct debit then received threating Emails stating I had to pay nearly £50 or they would... See more
Company replied
Company details
Information provided by various external sources
Meet exciting people. Have fun on your date! Find what you are looking for on C-Date. Test it and see where it takes you. C-date - Everything is possible.
Contact info
United Kingdom
- c-date.com
1.5
Bad
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dreadful
Dreadful, terrible, bad, dishonest, a scam.
Do not subscribe to this fake so-called 'dating site'.
As others have testified, months after leaving it I received a threatening letter from a German debt collection agency, SVEA, demanding 114.30 Euros for a non-existent debt.
Avoid it like the plague.
13 October 2026
Unprompted review
Reply from C-Date
Hello,
Thank you for providing this information, I have found your profile.
I have now sent you a direct email with further information.
Best regards,
Mia
First they charge morę than they shuld…
First they charge morę than they shuld for 7day trial...about 4x US much suposed to be something like 2.49 o 3.99 and they took 9.99£...after three days decude to cancel profile....no resposne to email...the online form seems to be sended to space...np confirmation at all...nie they saud they wants 49£ - typical fishing SCAM - AVOID!!! Once you open the profile they ignore your canceling requests and want charging your account.If you block the further payments they send threat emails with growing debt.
17 August 2026
Unprompted review
Reply from C-Date
Hi Michael!
Thank you for sharing your experience. I'd like to look into the concerns you've raised.
Our subscription prices and automatic renewal conditions are displayed on the payment pages before a purchase is completed, so customers can review the full terms before subscribing.
That said, I'd like to better understand what happened in your case, as your description suggests the cancellation process may not have gone as expected.
Unfortunately, I haven't been able to locate your profile based on the information available. I've therefore requested some additional details through Trustpilot so I can investigate further.
Alternatively, you're welcome to contact me directly at trustpilot@c-date.com, and I'll be happy to look into this for you.
-Noel
Scum bags take money from your account…
Scum bags take money from your account even if you cancel your membership with them which has to be done by messaging them.. they will start taking 40 a month from your account no matter what
13 October 2026
Unprompted review
Reply from C-Date
Hello,
I'm sorry you feel this way. If you have successfully cancelled your Premium membership you should not be renewed, and therefore no renewal payments would be taken.
As we haven’t received the additional details needed to review your case, we haven’t been able to proceed further.
Should you still require assistance, you’re welcome to reach me directly at trustpilot@c-date.com.
Best,
Mia
Diabolical scammers
Diabolical! Like others on here was charged £9.99 to join, then subscription was renewed at £39.99!
I have cancelled by direct email and have confirmation from “customer service “
This has been done. Will log with my bank not to renew and try to get charge back. I’m a pensioner, £39.99 is my weekly food bill!!
The only response i got from women was 3 that tried to scam me!
Avoid this website at all cost!
Chris Skinner
13 October 2026
Unprompted review
Reply from C-Date
Hello Chris,
I’m sorry to hear about your experience. I’d like to look into this for you.
Unfortunately, we didn’t receive the requested information in time to look into your case.
If you still need assistance, please feel free to contact me directly at trustpilot@c-date.com.
Kind regards,
Mia
Subscription Scam
This is whats called a subscription scam, unfortunately its getting quite common. You pay for a "test drive" then suddenly you get payments taken without any warning.
95% of the people on this C-Date can't be wrong?
The only way to stop these people taking money is to cancel your Payment card and report them to your Bank as a scam.
Forget emailing them as only a computer reply's telling you to fill out a cancelation form on the homepage, guess what it does not exist.
If you get the time it has to be worth complaining to Guichet.lu.
30 September 2026
Unprompted review
Reply from C-Date
Hello Andy,
Unfortunately I did not receive the requested information in time here, if you still require my assistance please feel free to contact me directly at trustpilot@c-date.com.
Best,
Mia
Awful Site!
Many emails regarding cancelling subscription and account deletion, no answer to acknowledgement.
Avoid this site !
**Update**
Since the lost I have had replies and actions taken. Poor site but actions resolved
9 September 2026
Unprompted review
Reply from C-Date
Hello Dan,
I'm sorry to hear that you've had trouble getting a response.
Please provide the requested information so I can locate your account and look into your cancellation and deletion requests properly.
Hello Dan, thank you for your update. I'm glad to hear that your request has now been resolved.
I wish you all the best!
Mia
I subscribed on July 25
I subscribed on July 25, 2026, and I tried to cancel my subscription to this dating app by August 25. This proves impossible because it redirects you to a nonexistent link, and even if I email them to request a cancellation form, they won't send it. They charged me for the subscription renewal, and I can't cancel it or get my money back.
- Only after a certified email (PEC) with legal value sent to the C-DATE website on August 31, 2026, claiming the inability to cancel the subscription within the requested timeframe and requesting a reversal of the extorted charge, I received a response from the site on September 2, 2026, confirming the cancellation of the subscription, effective September 29, 2026, thus improperly withholding the sum of €79.99 for an unsolicited service imposed by the site. I urge anyone considering subscribing to this unfortunate C-DATE website to avoid a completely unnecessary expense, both due to the fraudulent subscription chargeback system and the fact that at least 80% of the female profiles presented are essentially non-existent.
The cancellation form that is supposed to be available on the C-DATE website does not exist; therefore, it cannot be downloaded or used.
Even the written request to have a copy of the form sent via email was not honored.
C-DATE deliberately prevents users from cancelling their subscriptions by every possible means; consequently, charging for a service that cannot be cancelled constitutes an unlawful act.
I do not intend to submit to unlawful demands.
I quote below the terms set out in Clause 7 of the contract conditions: 7 - Contract termination, extension, and cessation of Service:
1) C-Date must inform the customer of the impending contract renewal in good time—prior to the end of the contract term and in accordance with applicable laws—and must provide information on how and when the customer can cancel should they not wish to renew the contract.
2) Clause 7 of the contract conditions also states: Cancellation is possible by clicking "Cancel subscription" at the bottom of the homepage.
Firstly: C-DATE failed to comply with this contractual condition; no notification was issued to me, and this fact alone renders any renewal request by C-DATE void.
Secondly: the phrase "cancel subscription" does not appear at the bottom of the homepage, nor is there any link leading to it.
Therefore, I was not notified in time regarding the renewal, nor was I given the opportunity to cancel the contract within the required timeframe, I do not intend to make payments for services that were not requested.
31 August 2026
Unprompted review
Reply from C-Date
Hello Guido,
Premium Memberships are subscriptions and renew automatically unless cancelled within the agreed cancellation period. The cancellation link is available directly on our website on our homepage before logging in.
I have located and reviewed your case and have contacted you directly with more details, as we cannot discuss account details publicly.
Regarding your concerns about fake profiles, please report any profile that seems suspicious so our team can investigate it.
edit: I have already replied to you directly with more details regarding your case, I invite you to please refer to our internal correspondence.
For information, the cancellation form is available directly on our homepage before logging in. It must, however, be submitted within the applicable cancellation period.
Best regards,
Mia
Signed up to what i thought was an…
Signed up to what i thought was an introductory period
Unable to cancel as it appeared fake.
Now getting threats from a German debt collection agency demanding money.
Complete scam , avoid like the plague .
Since had a reply requesting details without giving any idea as to what those details are or how to supply them .
24 August 2026
Unprompted review
Reply from C-Date
Hello Andrew,
I'm sorry for the confusion. I requested some additional information because I was unable to locate your profile using the details provided in your review.
The requested information is simply needed to identify your account so I can check what happened and help you properly.
Alternatively, you can contact me directly at trustpilot@c-date.com, and I'll be happy to look into your case.
Mia
How do you do -5 stars.
How do you do -5 stars.
Tried to cancel sub. Couldn't do that so stopped my payment through bank. They then tried to take multiple payments from my bank which then closed my account due to fraudulent activity. Then sent my details to two separate scam companies trying to extort monies from me. Sent emails and even went as far to find my address to send letters from a po box.
Read below reply from them. They are asking for my bank details now via email. Absolutely shocking stay well away
31 August 2025
Unprompted review
Reply from C-Date
Hello,
I'm sorry to hear that you've had such a frustrating experience.
I'd like to look into what happened. Please provide the requested information so I can locate your account and review your case properly.
Hello, If we have asked for your bank details, this is only to verify that you are the rightful owner of the profile concerned. The information is requested for verification purposes only.
Best regards,
Mia
It's a scam 😒
It's a scam 😒
Stay away from it.
Cancellation is impossible and not transparent. Otherwise you will have to send email to the cdate support team, however they intentionally ignore your emails until the time runs out and tells you that you owe them something. Then they begin to threaten you with debt collectors messages. It's pure harassment. Stay away Stay away Stay away from these scams
If they think that I'm not telling the truth. Let them check the emails that l sent them from the 10th of May all the way until the 20th of May 2026. From my email landberht9 @gmail.com .
Check and tell me that I'm lying.
You are scams and have the audacity to tell me that your cancellation process is straight forward. So you all the 98% of the reviews are lying as well? 😡😡😡😡 Scams Scams Scams
25 April 2026
Unprompted review
Reply from C-Date
Update:
Thank you for the information. I have now reviewed your case and can confirm that there will be no further charges and that your subscription has been fully cancelled. Our customer service team has already been in contact with you regarding this.
Best regards
Hello Lambert,
I'm sorry you had this impression. Cancellation is actually straightforward through the cancellation form available at the bottom of our homepage when logged out.
If you had trouble cancelling or contacting us, I'd really like to look into what happened. Please provide the requested information so I can find your account and check your case personally.
Mia
Read other reviews before committing...
Many people would have saved themselves a lot of money and headaches if they would have only read other reviews before committing to a membership. This also applies to other dating sites (apps).
What can I say, its only that individual's fault.
Anyway, there should be agencies, financial police or governmental departments that handle such cases where fraudulent (criminal) activities are constantly happening.
Many business owners or operators "register" these businesses offshore, which makes it difficult to hold anyone accountable.
Also read their terms and conditions to see if there are some legal holes. There is still too little control in this area.
21 August 2025
Unprompted review
Reply from C-Date
Hello Frederick,
I'm sorry to hear that you have this impression.
We strive to be transparent about our memberships, with our subscription terms and conditions clearly available on our website and throughout the sign-up process. If you have any questions or concerns, our Customer Care team is always happy to help.
Mia
WARNING ⛔️
WARNING ⛔️
This site is trouble.
The ONLY thing they are interested in is your subscription. Things to note: a) don’t communicate with them without keeping a copy, 2) Introductory T’s & C’s are different once you’ve enrolled, c) withdrawal process is masked and NOT straight forward, d) total lack of transparency, e) validity of subjects is highly questionable. Otherwise, it’s a great site.
Of course ‘customer services’ don’t keep records of your communications to them or help resolve issues, which is why I am here. Take a look at other reviews on this company and make up your own mind. 😀
1 August 2026
Unprompted review
Reply from C-Date
Hello Christian,
I'm sorry to hear that your experience hasn't met your expectations.
We're committed to being transparent about our memberships and subscription terms. Our Terms & Conditions remain the same both before and after purchasing a Premium Membership and are always available on our website for everyone to view. If anything is ever unclear, our Customer Care team is also available via our contact form and will be happy to help.
If you wish to discuss any issues you may have experienced, please contact me directly at trustpilot@c-date.com.
Hello Christian,
As we didn't receive the requested information, we weren't able to investigate your case further.
If you would still like my assistance, please feel free to contact me directly at trustpilot@c-date.com. Best,
Mia
If only there was an option for 0 stars
The only reason I have gave 1 star is because there isn't an option for 0 stars. I have the same problem as the hundreds of other negative reviews on here. I have tried to cancel my subscription and the site has made it impossible for me to unsubscibe. Constant loop. AVOID AT ALL COSTS PEOPLE. VERY DODGY!!!
30 July 2026
Unprompted review
Reply from C-Date
Hello Darren,
I'm sorry to hear you've had trouble with your subscription.
Cancelling is normally quick and easy using the cancellation form on our homepage before logging in. If you ever experience any difficulties, we always encourage members to contact our Customer Care team so we can help.
If you could also send me the requested information, I'll be happy to look into your case properly and see what I can do to help.
Hello Darren,
Unfortunately, I didn't receive the requested information in time, so I was unable to look into your case.
If you still need assistance, please contact me directly at trustpilot@c-date.com and I'll be happy to help.
Mia
Cancelled my profile through the app…
Cancelled my profile through the app (or so I thought) and then 2 months later, I get a threatening email from a German debt collection agency saying I owe them £81! Awful company and a complete scam. Imthere was no one real on the app therefore I cancelled legitimately. Now being conned and threatened into paying them money. Luckily my brother is a lawyer so will be legally taking this matter further.
22 July 2026
Unprompted review
Reply from C-Date
Hello Daniel,
Thank you for taking the time to leave a review.
I'd like to look into this for you, but I'm unable to identify your account from your review alone. If you send me the requested account information or contact me directly at trustpilot@c-date.com, I'll take a closer look at your case and see how I can help.
Kind regards,
Mia
Hello Daniel, Unfortunately, we did not receive the requested information in time.
If you would still like my assistance, please contact me directly at trustpilot@c-date.com regarding your request. I'll be happy to look into your case for you.
They refuse to cancel your membership…
They refuse to cancel your membership when you email and send broken links. It's to stop you trying to cancel. Avoid like the plague.
18 June 2026
Unprompted review
Reply from C-Date
Update:
Hello again!
Thank you for providing the information, but unfortunately I could not locate your profile with the given information.
Please send me a message directly at trustpilot@c-date.com, and I will make sure to cancel the subscription for you.
Best regards,
Brad
Hello Gavin,
Thank you for reaching out to us!
To cancel your subscription, you can easily do so by scrolling down to the bottom of our homepage, where you will find the cancellation form. This does not even require you to log in.
If you need any assistance with this, feel free to message me at trustpilot@c-date.com, and I will be happy to help you.
Best regards,
Brad
LACK OF PARAMETERS ON DISTANCE/PHOTOS
Noel-The main problem with this web site is not very functional (if at all!) -ie There is no parameters of choice of clients max distance to correspond & possibly meet,ie live on South Coast-recipient lives in birmingham!), & therefor in most cases a total waste of time.-Also many many users do not display photos which first important contact/impressions(assume they have nothing to hide!)
If my account is not cancelled (as encountering similar problems seen on this site),the Ombudsman & Legal procedure will be actioned without any trepidation, as fortunately just come into a large inheritance!
15 June 2026
Unprompted review
Reply from C-Date
Hello Angus,
Thank you for taking the time to share your feedback.
I understand your frustration regarding match distances and the number of profiles without photos. Everyone has different preferences when it comes to meeting people, and I appreciate your comments.
As for your account and cancellation concerns, I'd be happy to look into things in more detail. Please provide the requested information and I'll gladly review your case more closely.
Kind regards,
Mia
Fraud (it seemed)
Also if I cancelled my profile they have stolen 79,99 euros from my account! Don't give card details!
-------------------------------------------------------
I changed my evaluation because yesterday, after some days of checks they have decided to reimburse the amount and my profile was cancelled definitely.
7 June 2026
Unprompted review
Reply from C-Date
Hello Ubaldo,
Thank you for taking the time to update your review, I really appreciate it.
I'm glad we were able to get everything sorted out in the end and bring the matter to a positive conclusion. Thank you as well for your patience while we looked into it.
Wishing you all the best for the future!
Kind regards,
Mia
Update
Update: Even after a confirmed cancellation, this company bypassed my PayPal four months later to start deducting £12.70 directly from my bank account. If bypassing authorized payment methods to take money after a cancellation isn't fraud, I don't know what is. Avoid at all costs.
7 May 2026
Unprompted review
Reply from C-Date
Hello James,
I’m sorry to read about your concerns.
Payments are never processed with the intention of bypassing authorised methods, and I would really like to investigate what may have happened in your case before drawing any conclusions.
If you could provide the requested information, I’ll be happy to look into this properly and clarify the situation for you.
Hello James,
We unfortunately did not receive the information requested to investigate your case further.
If you still need assistance, please feel free to contact me directly at trustpilot@c-date.com and I will gladly look into this for you.
Kind regards,
Mia
Terrible experience
Terrible experience, first the basics the search/distance function doesn't work, secondly none of the 'women' reply to messages and to cap it off, if you dare to cancel your premium membership, you receive an email threatening the use of outside agencies not merely to recover money they have no right as you are no longer using their incredibly poor service, but with a none too subtle warning that these agencies and thus process will cost you far more than simply paying £50.00
Scare mongering is the polite way of putting it, I can think of far stronger more fitting descriptions, of you are reading thus before you try C date then DON'T, if you are reading this after you have joined, then you have my commiserations!
Shay.
8 May 2026
Unprompted review
Reply from C-Date
Hello Shay,
I’m sorry to hear that your experience left you frustrated.
The distance and match suggestions are based on the criteria set in your profile and the available members in your area, but I understand this may not have felt relevant from your side. Our members are genuine users, although of course not every message will necessarily receive a reply.
Regarding cancellations and payment reminders, these follow the subscription terms agreed to at sign-up, but they should never feel intimidating or unclear, and I’m sorry if that was your impression.
I’d really like the opportunity to look into your case properly and understand exactly what happened here. If you provide the requested information, I’ll be happy to review everything for you personally.
Hello Shay,
Unfortunately, we did not receive the requested information needed to review your case further.
However, you can always contact me directly at trustpilot@c-date.com and I’ll be happy to help.
Best regards,
Mia
Scammers
After 2 weeks realised wasn't worth it cancel button doesn't work tryed ringing number provided no joy even emails get ignored then they email you saying you owe them nearly £50 reported to action fraud and trading standards what they are doing is illegal
8 April 2026
Unprompted review
Reply from C-Date
Hello Kevin,
Thank you for your review.
We are sorry to hear you had trouble cancelling your Premium Membership. The cancellation process is made easy by filling out the cancellation form that you can find on our websites homepage, before logging in.
Please note that if we had received your emails with the necessary details, we would of course have replied and assisted you. We also do not operate a call centre, support is handled through written customer service channels.
I would be happy to look into your case personally to clarify what happened and help resolve the matter.
Please feel free to contact me directly at trustpilot@c-date.com
with your details so I can review your account and assist you further.
Update: Thank you for providing us with the requested information. We have stopped the process for you as a goodwill gesture, your Premium Membership is now cancelled and there are no further payments due.
If you need help with anything else, please feel free to reach out.
Best regards,
Mia
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