Britannia Wheels Ltd Reviews 

82
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting that their entire experience ran smoothly and reliably from start to finish. Many people highlight the staff and drivers for their professionalism, friendliness, and punctuality, often describing them as very accommodating and helpful. The booking process is frequently described as easy, efficient, and hassle-free, supported by quick, clear, and responsive communication from the team. Reviewers also appreciate the quality of the vehicles, consistently reported as clean and comfortable, ensuring an enjoyable, trouble-free journey. This commitment to service and quality makes many customers eager to recommend and use the company again.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the smooth and reliable transfer... See more

Staff

People report positive experiences with staff, consistently praising drivers for being friendly,... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently describing it as simple, efficient,... See more

User experience

Clients share positive opinions on user experience, with many describing it as excellent and brilliant from... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the cleanliness and comfort of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

reat service from start to finish. The booking process was easy, and the team made sure everything was arranged exactly as we requested. The driver was punctual, friendly, and drove safely the entire... See more

Company replied

Rated 5 out of 5 stars

We hired a minibus from Britannia Wheels for our Scotland tour during our UK visit, and the service was excellent. The vehicle was clean, comfortable, and ideal for our group travel needs. Our dr... See more

Company replied

Rated 5 out of 5 stars

Fantastic and great value experience with these guys. We were a party of 12 on a return trip from Edgbaston to NEC. Luxurious brand new silver Exec Merc with blue LEDs, smooth and comfy. Great communi... See more

Company replied

Rated 5 out of 5 stars

Britannia Wheels offered a really good service. Driver was very nice and accommodating, which made our trip a lot more fun and relaxing. Vehicle was clean and spacious, great for our long journey. Per... See more

Company replied


Company details

  1. Bus and coach company
  2. Bus Charter
  3. Bus company
  4. Event management company
  5. Transportation service

Written by the company

Britannia Wheels offers reliable and comfortable minibus and coach hire services across the UK. Whether it's for weddings, corporate events, airport transfers, or group outings, we have a wide range of vehicles from 8-seater minibus to 70-seater luxury coaches to suit your needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

82 reviews

5-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(82)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 star review!

5 star review!
Britannia wheels were excellent from start to finish. Communication prior to the booking, and throughout the booking, was excellent. Very responsive and friendly on what’s app. You will be informed of your coach options and prices, based on your number size and travel plans. On the day, our driver Paul arrived on time, with a smile, and the coach was immaculate. The ladies described it as “luxury” and “posh” 😊 Paul took 22 ladies to the horse races and we couldn’t have asked for more from him. He was friendly, approachable and accommodated all of our needs! Big thanks to Paul yet again! All the ladies had a great time and returned home safe and sound 😊 highly recommend!!

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Hired a 16 seat minibus for a wedding, they turned up with plenty of spare time and patient with the party helping us all the way.

Great communication

4 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Britannia…

I had a great experience with Britannia Wheels. The customer service was excellent. We booked a mini bus for 8 people for a two-hour journey back to London, and the driver was friendly, professional, and courteous throughout. Everything ran smoothly, I wouldn't hesitate to use Britannia Wheels again and would happily recommend them to anyone looking for a reliable transfer service.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Tim and the team were great

Tim and the team were great. We booked airport transfers to Bristol and back. Drivers both lovely, friendly and helpful with our bags. The mini bus itself was smart with plenty of room and comfy. There were even sweets and water available and charging ports for phones. Incredible service and would definitley recommend and use again. Thanks for a lovely service

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent trip

The whole experience was excellent from start to finish. The booking was for a family wedding and was very simple and efficient. On the day of the booking our transport arrived punctually. The driver was very pleasant, polite and helpful and the whole journey there and back was very straightforward. Thank you for an excellent service which we would highly recommend.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

So glad i found these guys

So glad i found these guys. There were a lot of changes in the build up so we weren't the easiest of customers but the dearth with everything calmly and professionally. Most importantly they delivered on the day. Thank you.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, arranged airport transport to and from Edinburgh and drivers were great, arrived in plenty of time and communicated with us to ensure we had a stress free holiday journey. The owner was also a great help when booking. Would highly recommend this company.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with Britannia…

Fantastic experience with Britannia wheels. Booking was an easy process and as well as being one of the cheapest quotes I had, they were patient with me whilst I collected deposits and finalised numbers and once confirmed they sent over the booking receipt straight away. They were happy to do two pick ups and our driver on the journey was brilliant, he let the group enjoy themselves. I would definitely use again and also will be recommending to others!!

13 June 2026
Unprompted review
Rated 5 out of 5 stars

the service was amazing

the service was amazing, ride was brilliant everything i expected happened only wish i had a picture of the van we were going in a ride on but thats no bother everything else was a 10 out of 10

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company!

I booked the executive mini bus for a work event. The service from start to finish was excellent. Would highly recommend.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

London to Cardiff group transfer

We used Britannia Wheels for a group transfer from London to Cardiff, with a stop at Stonehenge. Prior to the trip, communication was clear and straightforward. On the morning of the trip, the driver was punctual, the vehicle was clean and comfortable and the trip was seamless. We highly recommend Britannia Wheels!

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Clear and fast communication when booking the bus, the driver was on time and was very friendly, will 100% be using again!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Due to the current conflict in the Middle East, we had to cancel our trip which meant we didn’t need the transport we had booked with Britannia Wheels. The team couldn’t have been more kind and helpful in looking for alternative options for us. We had paid a deposit which should have been non-refundable, however we received a full refund which was appreciated. I would definitely book with this company again and hope to be able to use their services properly in the future. The communication and customer service was excellent from the first contact point.

27 March 2026
Unprompted review
Britannia Wheels Ltd logo

Reply from Britannia Wheels Ltd

Thank you so much for your kind words, Chloe.

We’re really sorry to hear your trip couldn’t go ahead, but we’re glad we could help make things a little easier during a difficult situation. Your understanding meant a lot, and we’re pleased we could assist where possible.

We truly appreciate your feedback and would love to welcome you on board in the future when the time is right.

—Britannia Wheels Team 🚐

Rated 5 out of 5 stars

Smooth trip to glasgow

Smooth trip to glasgow! driver was amazing put up with us and got us there perfectly. Thanks so much

4 April 2026
Unprompted review
Britannia Wheels Ltd logo

Reply from Britannia Wheels Ltd

Thank you, Hannah.

Sounds like a fun trip! Glad everything went smoothly and the driver looked after you all along the way. Really appreciate you choosing us, and hopefully we’ll see you again for the next one.

—Britannia Wheels Team 🚐

Rated 5 out of 5 stars

Excellent service

Tim and team went above and beyond for us. Highly recommend.

4 April 2026
Unprompted review
Britannia Wheels Ltd logo

Reply from Britannia Wheels Ltd

Thank you, Elinor.

That really means a lot. We’re glad we could step in and make things work for you. Appreciate the recommendation and hope we can help again in the future.

—Britannia Wheels Team 🚐

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