I could not be happier at this moment. The box from Brass Bee arrived in Santa Fe, NM all the way from England in 9 days, including our holiday that maybe should not be named in this context. The curt... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What a fabulous company to deal with, I wasn’t sure which items matched due to slight differences on description and I immediately got a response stating which items matched ( silver verses silver n... See more
Company replied
I’m really pleased with this brass bee door knocker—it’s such a charming and unique addition to my front door. The detailing on the bee is beautiful, with a lovely vintage feel that stands out wi... See more
Company replied
The minute I saw 4 products for my new bathroom I had to buy them. When I received them the quality and workmanship was outstanding. Even my builder liked the toilet roll holder, soap holder, 2 t... See more
Company replied
Company details
- #5 of 34 best companies in Hardware Accessories Store
- #7 of 212 best companies in Decoration and Interior Design Store
- #3 of 123 best companies in DIY Store
- #6 of 94 best companies in Hardware Shop
- #17 of 235 best companies in Homewares Shop
- #8 of 98 best companies in Lighting Shop
About Brass Bee
Written by the company
An innovative and creative hardware brand with a wide range of unique and stunning homeware products. From sleek and modern door knockers to uniquely designed kitchen handles and pulls.. Our copyrighted designs are unique to Brass bee so you can rest assured that your Brass bee door knocker will stand out from the rest. Door knockers are a quirky, aesthetically pleasing and functional way to decorate your door. With bees, butterflies, owls and more, you can find an animal door knocker to suit any type of door or personality. Additionally creating a great talking point for guests, you can find our solid brass animal door knockers in a range of colours and finishes.
Free UK express shipping on all orders over £100
Dispatched the same working if ordered before 2pm
Free UK express shipping on all orders over £100
Contact info
Morpeth, United Kingdom
- 01670343566
- hello@brassbee.co.uk
- brassbee.co.uk
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery
Fast delivery, good customer service. The item absolutely top quality. Just as expected. Also hard to find item, highly recommend the Brass Bee team.
15 July 2026
Unprompted review
Reply from Brass Bee
Thank you for your review. We’re delighted to hear your item arrived quickly and that our customer service made a positive impression. It’s great to know the quality met your expectations, especially with it being a harder‑to‑find piece. We really appreciate the recommendation.
Many thanks Brass bee
Beautiful Quality Brass Bee Coat Hooks 🐝
I recently purchased 3 Brass Bee Coat Hooks for our Porch/Hallway which has been recently redecorated. I wanted something to match some of the other antique brass lights and fittings which are styled as animals. These fitted perfectly so I ordered three. Communication throughout the transaction was good, delivery was fast and when we received the item they were well packaged. The bees are quite large and very solid. They would certainly have no trouble holding a heavy coat. Fitting was easy with a single screw. The supplied fittings were ok, but I used some slightly larger screws and plugs which worked fine. So pleased with how they look and the quality of the item would definitely recommend. Thanks to James and Victoria from Brass Bees. It's really nice to have something unique and stylish.
22 July 2026
Unprompted review
Reply from Brass Bee
Thank you so much for taking the time to share such a detailed review. We’re delighted to hear the Brass Bee Coat Hooks were the perfect match for your newly redecorated hallway and that they complement your antique brass fittings so well.
It’s great to know communication, delivery and packaging all met your expectations, and we really appreciate your comments on the quality and sturdiness of the hooks. We’re glad fitting was straightforward too.
Your recommendation means a lot to us, and James and Victoria will be thrilled with the mention. Thank you again for choosing Brass Bee, it’s wonderful to hear how much you’re enjoying something unique and stylish in your home.
Many Thanks Brass bee
Great experience
A quality product shipped promptly in a nicely protective package.
2 July 2026
Unprompted review
Reply from Brass Bee
Thank you for your review. We’re delighted to hear your order arrived promptly and that the packaging kept everything well protected. We’re glad you’re pleased with the quality of the product.
Many Thanks Brass bee
Reply from Brass Bee
Thank you so much for the 5‑star review. We’re delighted to hear you’re pleased with the quality of our products and truly appreciate the recommendation. Your support means a lot to our small team.
Many Thanks Brass bee
Beautiful product, will buy again
Beautiful product, better than expected and delivered as promised. I highly recommend
Only wish they had wider range (elephants, cats)
29 December 2025
Reply from Brass Bee
Thank you so much for your lovely review. We’re delighted to hear your item arrived on time and even better than expected.
We really appreciate your recommendation, and your feedback on our range is incredibly helpful.
Thanks again for choosing us and for taking the time to share your experience. Many Thanks Brass bee
Bee-autiful Door Knocker!
Absolutely obsessed with my gorgeous bee knocker! 🐝
When I decided to repaint my front door, I just knew I had to have this.
Delivery was fast, the quality is excellent, and it feels really solid. It's such a cute focal point and gives everyone a lovely welcome before they even step inside!
14 July 2026
Unprompted review
Reply from Brass Bee
Thank you so much for your wonderful review, we’re delighted to hear how much you love your bee knocker. It sounds like the perfect finishing touch for your freshly painted front door, and we’re thrilled it’s become such a welcoming focal point for visitors.
Many Thanks Brass bee
Superb quality and super quick…
Superb quality and super quick delivery. Knurled brass handles have a perfect weight and work well in our kitchen. Thank you!
14 June 2026
Unprompted review
Reply from Brass Bee
Thank you so much for your lovely feedback. We’re delighted to hear the knurled brass handles arrived quickly and that their weight and finish work perfectly in your kitchen. It’s wonderful to know they’ve added that quality touch to your space.
If you ever need any further pieces or guidance, we’re always here to help.
Many Thanks Brass bee
Great customer service
Great customer service, I accidentally inputted an incorrect address and they were able to rectify promptly with no issues.
10 July 2026
Reply from Brass Bee
Thank you for your review. We’re so pleased we were able to quickly correct the address for you and ensure everything went smoothly. If you ever need any further help with an order, our team is always here to assist.
Many Thanks Brass bee
First class product!!!
7 July 2026
Reply from Brass Bee
Thank you for your feedback. We’re delighted to hear you’re pleased with the product and truly appreciate you taking the time to share your experience. If you need any further assistance or additional pieces in future, we’re always here to help.
Many Thanks Brass bee
Quality product
Good quality product as the picture shows with good quality hidden screws
Thank you
9 July 2026
Reply from Brass Bee
Thank you for your review. We’re really pleased to hear the product matches the photos and that the hidden screws provided the quality finish you were looking for. We appreciate you taking the time to share your experience, and we’re always here if you need anything further.
Many Thanks Brass bee
Reply from Brass Bee
Thank you for your kind feedback. We’re delighted to hear you’re pleased with the quality of both our products and service. We really appreciate you taking the time to share your experience.
Many Thanks Brass bee
Quality products - Fab products ordered fr9' 2'diff…
Fab products ordered fr9' 2'diff websites and the quality of Brass Bee stood out
9 July 2026
Reply from Brass Bee
Thank you so much for your feedback. We’re delighted to hear that the quality of your Brass Bee items really stood out, especially after ordering from different websites. We take great pride in our craftsmanship and it’s wonderful to know this made a difference for you.
Many Thanks Brass bee
Beautiful product and excellent service
Beautiful product and excellent service
Absolutely love my bumble bee door knocker - can't wait to install it... just need to give my front door a fresh coat of paint first!
15 July 2026
Unprompted review
Reply from Brass Bee
Thank you so much for your lovely review, we’re really pleased to hear you’re happy with your bumblebee door knocker and the service you received. It’s great to know you love the design, and we’re sure it’ll look fantastic once your freshly painted front door is ready for installation.
Many Thanks Brass bee
Reply from Brass Bee
Thank you for your lovely feedback. We’re so pleased to hear you found our service helpful and the product great quality. It’s wonderful to know our advice made a difference. We really appreciate your recommendation and hope to support you again soon.
Many Thanks Brass bee
Check large orders
Just disappointed. I didn't receive my whole order (I ordered over 20 items). I was unsure what was missing as our electrician unpacked it so left feeling unsure about the systems in place. Check your order if you are ordering a lot.
Saying that this matter was dealt with professionally and quickly. Still a friendly company I will use again.
7 July 2026
Reply from Brass Bee
Thank you for your feedback. We’ve investigated this thoroughly, including reviewing our CCTV footage of your parcel being packed. This confirmed that only one item was missing, which we immediately sent out on a next‑day service. We also offered to share the CCTV footage with you for full transparency, but this was declined.
As your electrician unpacked the order, not yourself, it’s possible additional items were opened or misplaced without being accounted for. In situations like this, the most accurate next step is to check directly with the electrician to confirm what was received and handled at the time.
We’re a small family business, and we’ve done everything possible on our end to resolve this quickly and fairly. It feels unfair to rate us down when the issue wasn’t checked personally and when we acted immediately to rectify the only confirmed missing item.
You previously left us a 5‑star review in December for an issue that occurred due to an item you incorrectly ordered, which we rectified immediately at our own cost. We’ve provided the same level of service here, so we don’t feel this situation reflects a 3‑star experience.
Many Thanks Brass bee
I could not be happier at this moment
I could not be happier at this moment. The box from Brass Bee arrived in Santa Fe, NM all the way from England in 9 days, including our holiday that maybe should not be named in this context. The curtain tiebacks are completely adorable. I did not need to communicate with the company at all (which says something good I suppose), so I can only comment on the fabulous product and the swift delivery. Truly thrilled!
9 July 2026
Unprompted review
Reply from Brass Bee
Thank you so much for your wonderful review. We’re delighted to hear your Brass Bee parcel arrived safely in Santa Fe and so quickly, even with the holiday in between. It’s fantastic to know you’re thrilled with the curtain tiebacks; they really are an adorable design and we’re so pleased they’ve made such a great impression.
The fact you didn’t need to contact us at all speaks volumes, and we truly appreciate you highlighting both the quality of the product and the swift delivery.
Many Thanks Brass bee
When these adorable bee knobs came…
When these adorable bee knobs came across my Etsy feed, I to have them! They are cuter in person than in the photos. They had a nice, heavy feel to them and the aged copper will compliment the copper backsplash we are putting in.
The shipment came quickly considering it was traveling overseas.
As some have mentioned, these screws are rather soft in order to cut them down to size. There are notches on the screws making it simple to cut. I did it easily with a small bolt cutter. A couple of screws had some rust accumulation and snapped. I let the company know and they sent out four replacement screws in record time. Excellent customer service!!
I realized I under ordered by two pieces so I’m going to get another item to make the shipping worthwhile. I’m thinking a brass knocker would look great on our red, front door!
11 July 2026
Unprompted review
Reply from Brass Bee
Thank you so much for your wonderful review. We’re delighted to hear how much you love the bee knobs, the aged copper finish is a beautiful choice, and it’s great to know they’ll complement your new copper backsplash perfectly. It’s lovely to hear they’re even cuter in person and have that solid, weighty feel.
We’re also really pleased your order arrived quickly despite travelling overseas. Thank you for mentioning the screw issue too, we’re glad our team were able to get replacements out to you straight away. Excellent customer service is something we take great pride in.
It’s fantastic that you’re already planning your next order, and a Brass Bee knocker would look incredible on a red front door. If you need any help choosing the right finish or style, we’re always here to assist.
Thank you again for your support.
Satin light switches and sockets
Took my time searching for what I wanted and couldn’t be happier, and a slight problem with one but quickly sorted . Will definitely be making more purchases.
7 July 2026
Unprompted review
Reply from Brass Bee
Thank you for taking the time to leave a review. We’re so pleased to hear you found exactly what you were looking for and couldn’t be happier with your order. I’m glad the slight issue was quickly resolved for you, our team always aims to put things right without delay.
Thank you again for choosing Brass Bee.
Fantastic choice and quality
The choice, service and quality of the products offered by Brass Bee is fantastic. We’re so pleased with all our new switches and sockets, they look amazing, thank you Xx
5 July 2026
Reply from Brass Bee
Thank you so much for your wonderful feedback. We’re delighted to hear you’re pleased with the choice, service and quality of our products. Your new switches and sockets are a stunning range, and it’s great to know they look amazing in your home.
Many Thanks Brass bee
Honeycomb bee door knocker
I purchases the Brass bumblebee door knocker in honeycomb design. Lovely solid product looks amazing on my newly painted mulberry front door
2 July 2026
Reply from Brass Bee
Thank you so much for your lovely review. We’re delighted you chose our Brass Bumblebee door knocker in the honeycomb design, it’s a beautiful, solid piece and we’re thrilled to hear it looks amazing on your newly painted mulberry front door.
Many Thanks Brass bee
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