Brandon Hire Station Reviews 

Called this company today to hire a machine, we have been in business in Livingston for over 40 years as a limited company.
The person who answered my call seemed more intent on NOT helping me as his first words were we do not hire to the public and not are you a company.
He then went out of his way to make things as awkward as possible for me to not hire, IE you don't have an account, it could take a week or more to set one up, have you tried the other local hire companies??
I simply said to him that you obviously have no interest in acquiring new customers and thank you for being so unhelpful then hung up, what a rude company.

If you’re not a Ltd company they won’t do business with you. Used them on and off for the last 20 years as a sole trader. Guess you’re not interested in the little man or weekend diyer anymore.

Brandon hire station used to be a great company to work for until around 4 years ago when the took on new management who have destroyed the business. From the regional Directors to the SLT, none of them have a clue about tool hire. They made all the very experienced staff redundant and kept the inexperienced yes men.
They also dumped all of their loyal customers . In my opinion the will not be around much longer.Down

The alarm at this building goes off regularly in the middle of the night , this clearly is not connected properly as no one ever turns up. It’s currently 12:38 on a sunday night and this alarm has been going for over 2 hours now. No signs of anyone coming and no information available online to assist with this issue. Would appreciate this being resolved.

Wanted to order event toilets for our villages annual event. Submitted the request. Contacted by customer service advisor Keeley and told to open a trade account, but the online form wouldn't allow us to. Was then informed by Keeley that we do not qualify for a trade account so now have to look elsewhere for toilet hire. Apparently, they no longer offer cash hire only trade account hire.
A good way to lose a lot of business. Who in Brandon Hire Station is in charge of this business model?

What has happened to this company?? They used to be very helpful. After many years trading, we are now advised we have to wait 2 weeks to open an account before being able to hire a tower. No good for us for an emergency job starting Monday.

I recently hired some equipment from Brandon Hire Station and had a great experience thanks to Paul.

From start to finish, Paul was professional, friendly, and really knew his stuff. He took the time to explain everything clearly, made sure I had the right equipment for the job, and made the whole process smooth and stress-free. It’s not always easy dealing with equipment hire, but Paul made it straightforward and hassle-free.

Overall, I’m really happy with the service and wouldn’t hesitate to use Brandon Hire Station again—especially if Paul is there to help. He’s a credit to the company. Highly recommended!

Outstanding service from the driver PAUL. Could not fault this experience and he was polite and courteous throughout our collection. He is an ambassador for Brandon Tool Hire.

Completed all the documents for opening an account. Had emails back to confirmed all signed, then silence. Tried the customer service number, to be given an number no-one answers, because of staff changes.
Then no one answers a second number I get given, only emails. Already tried that!! need to hire for 2 days time, started the account opening process over a month ago!
How are companies meant to use you if we can't even get a response.

Paul was amazing, full of energy. Made me laugh and went the extra the mile. Would definitely recommend :)

Paul amazing driver and full of energy. Top man

Another shocking company out there. Apparently they only supply to the trade now and not normal customers

Now turns away loyal customers purely because they aren't a ltd company or a registered charity, despite claiming in their website sole traders can open sn account! Oh well their loss!

awful company. lazy and inept. missed an entire day when they didn't show up with the equipment. the excuse was that the van had been stuck in mud. i've been fighting to get the cost of the day back and have yet to be recompensed for the pads that i handed back. never again.

Attempted to order a solid tine lawn aerator 26/11/25. Ordered online, allocated to Canning Town Branch. The wrong aerator with hollow tines was delivered (which in addition was non-operational with a defective engine and overdue service check). Delivery of correct machine scheduled for following day, found out on chasing Canning Town branch delivery was cancelled due to a company meeting. Rescheduled delivery to following day (Friday); on chasing on the Friday was told by Canning Town branch they could not tell me when it would be delivered "because I was not a priority customer". Asked to speak to manager and was then told that they could not deliver correct machine until Monday: This was too late for me as back at work. Had refund progressed OK by Bristol call centre and have today receiver a request for overdue payment from their debts department! Words fail me. The delivery drivers were good and my interactions with Bristol help centre OK, otherwise completely shambolic experience which wasted a lot of time and energy, plus did not get my lawn aerated!

The staff at the Bath branch are very helpful.

Absolutely appalling experience with this 'company'. We are a business and on Nov 21st, we ordered and paid for a tower to be delivered to a customer site for our engineers on 1st December. Whilst our engineers were waiting on site for the tower to arrive, I had a voicemail from Brandon saying that our tower would not be delivered as they no longer dealt with cash customers. No prior warning or call to let us make another plan, just a call on the day. The customer had taken the day off for the job (log burner install) so was livid and our loss for a wasted day was over £520. No follow up apology, compensatory offer or anything. Disgusting and unprofessional at the least. Luckily we contacted SAB Hire and they were able to get a tower on site the next day for us. My advice is do not rely on Brandon if it's an important job.

Staff are polite, helpful and handle requests promptly and efficiently and are a pleasure to deal with

Not delivered item, problem with refund. After 20th days finally getting refund from PayPal. No information, no emails just calling every day and apologies.