Bikester Reviews 

Due to an error in their product description I ordered the wrong part. They refunded me as soon as I contacted them, with no fuss. This kind if good faith service is what keeps me returning as a customer.

Easy to order. Fast delivery.

Extremely slow deliveries and hard to track orders. I have used them more than once and been disappointed every time.

They were initially slow, but very quick to explain why; summer time means fewer people on hand to help and process orders. However, once they move, the move extremely quickly and after dispatch I typically wait 1 day to receive.

Good prices, fast service.

Ordered a bike online which said 1-5 days to delivery. Came after 45 days and I called but only came to an answering machine, had to email multiple times to ask about the whereabouts. No updates at all from the company it self.
Feels deeply unserious. Wanted to cancel my order but they didn't get back to me and then delivered it instead of replying to my email.

Just avoid, many other good alternatives. Catastrophic non existent customer "service" that is just an really dumb AI and automated email replies. Haven´t received my order for over a month now and Bikester won't reply emails.

Very good customer service in replying questions and addressing the delay topic I asked them
To solve, but, I was not happy on the delivery time/days. I believe the order took more than normal days to reach out to me.

Took one week to register my package on DHL. After 1 week, they haven’t really sent it yet. More seems like a scam than a real shop.

By far one of the worst online shopping experiences.

1- long delivery times
2- horrible customer support
3- No telephone custoemr support; Even though you call them during their support time, They tell you the open times and hang up with a pre-recorded message

My dear brother.. I didn't try every product.. but I think from what I experted with this product that you will never regret 🥰

Very nice prices and selection. But customer service is not existent. Spent half a day with a ”service” person. Deliverey by DHL and no option to change the way they planned it. Olivers only respons was I cant help you. After some hours it turner out he could help if i arranged with my nighbour to be Home on the delivery day… Once all that corridinated Oliver could not help with the matter on that day so had to wait for him to come back with information on when it could be delivered a few working days that would take. So Now I have no clue on when or if it will be arriving.

Received a new bike in June, Son has used it for about 10 times. Yesterday the inner tube cracked when cycling on the pavement. Respons from customer service that they will not replace the inner tube. No more shopping from Bikester.

We got scammed by this company. We bought 2 bikes with 2 different accessories each. After a week we only recieved the accessories, but not even the tracking number for the bicycles. We tried to communicate with them and it was impossible. After writing on Facebook that i have made the complaint with the European Consumer Centre in Norway, they call us back and agreed to give us back only the money for the bikes, but not the accessories, which are useless without the bicycles.

Bought a bike for my daughter 2 month before her birthday, and I received it in a messed up box without the training wheels and mounting accessories. They then ship a pair of training wheels that don't fit, and also don't have any mounting hardware. I tell them about this and show them on a picture but their support don't seems to care and insist that they are the correct ones... I end up having to buy the correct one my self from a different supllier, and sadly they do not arrive in time for her birthday...

Quick and good support from the team. Hopefully I'll receive my bike soon.

Bought a brand new bike (20 000sek). When it arrived the brakes were not centered, the front fork was loose and the wire protection for one of the brakes was broken.

Contacted the company who claimed it was not a manufacturing defect. Since I used the bike it was not possible to return and they had no obligation to help me.
I would not recommend buying from this company

Waited 6 days for reply on my e-mail. I cannot get them on the phone. I ordered a mudguard for my bike. It didn't fit although on the site it said it made for my bike. I tried to return it, but nobody replied to me and then they said the period for return was over and they cannot accept it.