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Berry Street Reviews 

880
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, especially the dietitians, for their supportive, encouraging, and knowledgeable approach. Many appreciate the personalized advice and realistic goal setting, which helps them achieve health objectives and fosters a comfortable, non-judgmental environment. The app is frequently described as user-friendly and easy to navigate, simplifying progress tracking and appointment scheduling. However, some people encountered difficulties with customer service, particularly regarding insurance coverage and communication. Reviewers reported receiving inconsistent information, facing challenges with insurance verification, and feeling that not all necessary details were provided upfront.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many expressing satisfaction and appreciation for their... See more

Service

People report ambiguous experiences with service, with many praising the personalized and knowledgeable... See more

Customer service

Consumers find customer service to be ambiguous, with some reviewers reporting positive experiences,... See more

User experience

Customers had positive experiences with user experience, finding the app intuitive, easy to use, and... See more

Application

Users describe ambiguous interactions with the app, with many praising its ease of use, comprehensive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Appreciate the coaching aspect. Able to contact the dietitian in messaging and not have to save up questions for next visit. My dietician makes realistic habits and we work on setting my goals each we... See more

Rated 5 out of 5 stars

Mallori Dzurka is an absolutely amazing coach and support, and this app combined with her nutrition counseling sessions have been fantastic to keep me motivated! I've been bragging about her to everyo... See more

Rated 5 out of 5 stars

I absolutely love using the Berry Street app! It's very easy to use and keep track with my health. The real highlight, though, has been my dietitian—Anett Kovacs is amazing! She listens, understands m... See more

Rated 5 out of 5 stars

Natalie Kravat was my dietician. I don’t have enough space to say all the good things about her! I wasn’t consistent all the time, but she never doubted me, always encouraged me, and gave me new ide... See more


Company details

  1. Nutritionist
  2. Fitness and nutrition
  3. Health consultant

Written by the company

Berry Street is the easiest way to find a registered dietitian and get it covered by your insurance. Select from hundreds of registered dietitians to receive provide personalized nutrition therapy and reach your health goals. You’ll receive evidence-based care in a flexible, telehealth setting to create long-term and lasting improvements in your symptoms and overall relationship with food. 94% of Berry Street patients pay $0 out of pocket. In short, anyone that needs help eating better! We have registered dietitians who are experts and serve patients looking for help with: • Weight loss • Weight gain • Eating disorders • Diabetes and prediabetes • General health • Emotional eating • Gut health • Heart health • Women's health, and pre and postnatal nutrition • Pediatrics • Sports nutrition • Vegan/vegetarian eating • and more!

Our risk-free coverage check

We'll notify you of your coverage prior to your appointment and if there's any cost you can cancel risk-free.

Once you book, we'll run a benefits check and let you know your coverage prior to your appointment. Should there be any out-of-pocket cost, you can cancel risk-free. 94% of our users pay $0 out-of-pocket.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

880 reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(880)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So Beneficial

I was hesitant at first about this program, it was something that kept popping up on insta. On a whim I decided to go for it and see what would happen. I couldn't be more happy with the outcome. My dietician Ryan Kreaps MS, RD, LD is delightful to meet with to start, but has also helped me with my relationship to food so much. It has been much more than "eat this, not this". We've delved into why I make the choices I do, how my lifestyle/work schedule effect it, and so much more. I've been able to set so many good building blocks in place for the future. I would recommend anyone who is hesitant to try this program!

17 June 2026
Unprompted review
Rated 5 out of 5 stars

I worked with Angela Tsai and really…

I worked with Angela Tsai and really liked working with her! She's not only very knowledgeable at providing personalized dietary recommendations that work just for me, but most importantly, she's great at helping me connect from "knowing to doing". She asks really great questions that help you unearth the behavioral patterns, and is great at catching the teeny tiny self talks that are critical to behavioral changes. I'd highly recommend working with Angela!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

I worked with Anett Kovacs and she was…

I worked with Anett Kovacs and she was a joy to work with! Anett is so educated in food science and helped me reach my health goals. I would recommend her to anyone who not only has goals but wants to be more intentional with the food they eat! I personally had a smooth experience with the help desk as well- responsive and helpful!

24 June 2026
Unprompted review
Rated 2 out of 5 stars

I love my nutritionist and give five…

I love my nutritionist and give five stars for Jennifer Koslo. She is fantastic and highly skilled. Unfortunately the technical team at Berry Street doesn't have the same expertise. They release updates without testing thoroughly. Functionality issues persist. One star for Berry Street.

18 June 2026
Unprompted review
Berry Street logo

Reply from Berry Street

Thank you for this detailed feedback, and we sincerely apologize for the frustration. Please reach out to us at support@berrystreet.co so we can prioritize sorting out these issues you’ve described.

Rated 5 out of 5 stars

My dietitian Ryan Kreaps MS

My dietitian Ryan Kreaps MS, RD, LD is very flexible about altering goals and strategies. He has never made me feel bad for not meeting my own goals. I feel like he is a great support system!

18 June 2026
Unprompted review
Rated 1 out of 5 stars

This app is a piece of trash

This app is a piece of trash, have tried getting logged in for app twice now and nothing. No phone to ask for help, this is not senior friendly to operator. So many questions in order to get started. Also the dietitian never responds to text sent weeks before appt I’m out.

26 May 2026
Unprompted review
Berry Street logo

Reply from Berry Street

Thank you for this detailed feedback, and we sincerely apologize for the frustration. Please reach out to us at support@berrystreet.co so we can prioritize sorting out these issues you’ve described.

Rated 1 out of 5 stars

Dont give your card number…

This company just charged my card 75 dollars because THEIR DOCTOR cancelled on me yesterday. Tonight at 7pm I get a message saying I violated their policy and charged my card! I have the message stored with a screenshot showing the doctors face and her apologizing for a scheduling conflict. I try to call and message them but somehow no one is working now? Who charged my card then? Do not give your card info they will find a way to take your money. I can't believe this is happening right now. My insurance is going to charge that card tomorrow and it's going to decline because I saved just enough to pay my bill. Why did they wait until after hours to do this so I can't even get in touch with them.

11 May 2026
Unprompted review
Berry Street logo

Reply from Berry Street

Thank you for this detailed feedback, and we sincerely apologize for the frustration regarding your billing. Please reach out to us at support@berrystreet.co so we can prioritize sorting out these billing issues you’ve described.

Rated 5 out of 5 stars

Maegan is a True Partner in Your Success

Maegan is an awesome dietician. She really works with you to help you make transformative change. She encourages you to be your best. Her ability to take complex clinical information and translate it into clear actionable steps is what truly sets her apart from others. I never leave a session feeling down or overwhelmed, I always feel equipped with a solid plan. Maegan provides the perfect balance of accountability and support. If you want a dietician who truly partners with you to ensure your success, I cannot recommend her highly enough.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Working with Maegan has been amazing

Working with Maegan has been amazing! She is very down to earth, knowledgeable, and flexible. She is also responsive and has helped me figure out many work arounds that allow me to stay within my plan even when I am unable to cook due to my busy schedule. She helps me feel like my goals are attainable and meets me where I am at every week. She listens to my concerns and has helped me navigate my cravings in a way that doesn’t feel like I can’t still enjoy food. I would recommend Maegan to anyone who is wanting real guidance, authenticity, and true insight. I love that I was able to find her on Berry Street and definitely look forward to our continued work!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Berry Street & Maegan Ratliff

Maegan Ratliff is the absolute best nutritionist! I have been using Berry Street (and with Maegan) for 4 months.

The app is regularly receiving new (and great!) updates - including easier-to-find features, a nice dashboard, and meal plans that are easy to locate.

I struggled for years trying to "diet" on my own. With the support of Maegan, I've lost weight & kept on track. Setting goals, staying in contact, and having weekly sessions have really helped.

Berry Street makes it easy to schedule appointments & log food. The meal plans are great - and include a shopping list (with check boxes for easy shopping). They take the guesswork out of managing weight and make it easy.

I've already shouted from the rooftops to all my friends about Berry Street & Maegan Ratliff - I highly recommend using Berry Street. There are plenty of options for nutritionists on the app, too, and if you don't vibe with one, in the app, it's easy to switch to another.

You are not alone in getting control of your health back when you use Berry Street.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Maegan is the best!

Maegan is so supportive and helpful! Only after a few sessions with her I’m learning to be aware of my eating habits and be more in tune with my body.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

I’m so happy to have found Berrystreet

I’m so happy to have found Berrystreet. Making a lifestyle change isn’t always easy but I’m proud of myself for simply starting. I’m almost at my 1 month anniversary and it’s one of the best decisions I’ve made in my life. My dietitian Maegan is amazing. From great recipe options to holding me accountable to my health goals. I couldn’t ask for a better dietitian.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

I love Maegan

I love Maegan! She listens to me, gives me reliable workable options. She makes me feel like she is just my person and that matters.

29 January 2026
Unprompted review
Rated 1 out of 5 stars

Found to be extremely lacking

I've had three appointments with Berry Street, across one month. The platform lacks basic features like data export, and their team questioned why I’d want access to my own data. They also said I had $0 out of pocket, and that they verified my insurance, only to later find that they'd already filed two claims with my insurance resulting in over $300 in billing, due to their service only being covered after my deductible. This isn't the same with every service, and usually services verify this before you use the service. Their policy page, I've found, also says that the patient is responsible for verifying insurance, even thought they claim during sign up that they complete this for you. They also sent that email that claimed they'd verified my insurance only 3 minutes before my initial appointment. If they had said (correctly) that I needed to pay my deductible for their services to be affordable, then I would have been charged their $75 cancellation fee for a last minute cancellation. Their calorie counts are also inaccurate on many days that you log food in the journal. Adding food often decreases the total daily calorie sum, rather than increasing it. Their platform is also poorly designed, and logging food is tedious and frustrating due to their preference for an AI to process your entries, which I always have to go back and correct manually. I would not recommend them at all going forward.

4 February 2026
Unprompted review
Berry Street logo

Reply from Berry Street

Hi there,

Thank you for this detailed feedback, and we sincerely apologize for the frustration regarding your billing and the technical issues with our food journal. Please reach out to us at support@berrystreet.co so we can prioritize sorting out these billing discrepancies and investigate the data export and logging errors you’ve described ASAP.

Rated 1 out of 5 stars

Check that your insurance really pays

I really liked my dietician but not the mistake in telling me they checked my insurance and all my sessions are covered. Then I received a bill for $450 for my three sessions because my insurance does NOT cover it.
I contacted my dietician about it, who said she would follow up. That was one month ago and not a word back.

5 February 2026
Unprompted review
Berry Street logo

Reply from Berry Street

Hi there,

We're sorry to hear about this experience - it sounds like you've received an EOB, which is not a bill! Can you please send us an email over to support@berrystreet.co? Would love to get this sorted for you right away!

Rated 3 out of 5 stars

It’s a five 5 for my nutritionalist !

It’s a five 5 for my nutritionalist !! She is amazing Alexis Kelly. But as far as Berry Street, I give you a three maybe even less because you said I was covered by my insurance for three or four months and then when the new year happened, you said I wasn’t covered anymore. I have the best insurance in New Jersey from the state of New Jersey because I worked at a school and I’m denied. I don’t understand and now you’re telling me because of my Medicare. I’m also denied when I’m disabled and I need help with weight loss that’s crazy. I guess most insurances ARE NOT accepted.

2 January 2026
Unprompted review
Berry Street logo

Reply from Berry Street

Hi Louise,

Thank you for the kind words about Alexis; we’re so glad you’ve had a great experience with her! We apologize for any confusion regarding your insurance coverage and understand how frustrating these transitions can be, especially when managing your health goals. We would like to dive deeper into your specific plan and Medicare status to advocate for a solution and improve your experience. Please reach out to us at support@berrystreet.co so our team can take a closer look and assist you directly.

Rated 5 out of 5 stars

Having a great experience!

I was surprised to find that my insurance covers Berry Street fully and so I decided to give it a try. I am working with Anett Kovacs, a dietician, and in a couple of months I have completely changed my lifestyle, outlook on nutrition, and diet. I've lost a significant amount of weight without the typical restriction and possible malnutrition that comes with that. I recommend Berry Street and very highly recommend Anett, she's amazing. I've learned so much from her, even though I'm a registered nurse and know quite a bit about nutrition already.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

It’s legit!

The insurance checks have been accurate, which is the biggest pleasant surprise for me—I thought surely this would be a scam or that they would say I was covered in error. But everything has been easy, user-friendly, and accurate so far!

My dietitian, Anett Kovacs, is incredible. She is easy to talk to and work with, and she gently holds me accountable while being compassionate about life’s circumstances. She answers all of my questions and is super knowledgeable. I’ve learned so much in just a few weeks of working with her and my nutrition habits have improved tremendously (and so has the way I feel from the inside out!)

20 February 2026
Unprompted review

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