Belvoir Castle Reviews 

165
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported severe issues concerning gridlocked traffic, highly unorganized parking systems, and extremely long waiting queues throughout the day. Furthermore, visitors strongly complained about inadequate restroom facilities, overpriced food options, and poorly managed delayed entertainment events. Some reviewers were happy with the friendly staff, exceptionally helpful guides, and genuinely enjoyable historic castle tours. Many people also deeply appreciated the beautiful gardens, lovely surroundings, and engaging activities experienced during their time there. A few visitors noted that certain aspects of the property and specific indoor displays were quite nice overall.

What people talk about most

Location

Users describe ambiguous interactions with location, as opinions are heavily divided. While some reviewers... See more

Service

Reviewers highlight negative aspects of service, expressing deep frustration and disappointment with long... See more

Staff

Clients share ambiguous opinions on staff, with some praising friendly and knowledgeable guides, alongside... See more

Price

Consumers express deep dissatisfaction regarding the high prices and what they consider overpriced tickets... See more

Facilities

Reviewers mention negative feedback about facilities, consistently reporting significant issues with parking... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Fireworks Nov 7th 2025 Dreadful Experience so disappointing .Inadequate parking attendants .Inadequate lighting .Not enough food outlets, huge queues for number of people which would be evident fro... See more

Rated 1 out of 5 stars

I have never been so disappointed. I booked afternoon tea at the Aviary in Belvoir Castle as a special experience for my young daughter in law who has a brain tumour. I was told the Aviary was beaut... See more

Company replied

Rated 1 out of 5 stars

Went to the fireworks display 2025. It was a shambles. Understaffed, undercatered for thousands of people. Inadequate toilet facilities. Piss poor bonfire and fireworks. Delays going into hours,... See more

Rated 1 out of 5 stars

Attend a fireworks display along with a few hundred other paying members of the public the event was a disaster, the roads around the castle were gridlocked and many including ourselves had trouble ge... See more


Company details

  1. Castle
  2. Animal park
  3. Park and Garden
  4. Playground
  5. Tea room

Written by the company

Belvoir has been the ancestral home of the Duke and Duchess of Rutland for one thousand years and is currently the family home of 11th Duke and Duchess and their five children. The castle and gardens make an idyllic setting for a wedding, or private par...


Contact info

2.4

Poor

TrustScore 2.5 out of 5

165 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 2 weeks

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2.4

All reviews

(165)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Summer safari

10 of us 7 children and 3 adults went to the summer safari. What a fabulous day we ALL had the children loved the hunt for clues then over to the safari feeding the animals made their day then free ice-cream from the farm shop couldn't ask for any more plenty of shaded tables for picnic then walked round the gardens made two teams for a game of chess had fun shooting the canons had a full fun amazing summer day for £6 each fantastic 😀 👍.

26 August 2026
Unprompted review
Rated 2 out of 5 stars

Lack of signs at main car park for steam show.

Today we visited Belvoir Castle which had advertised a Steam Rally show. On arrival at the main entrance we parked up unloaded my mobility scooter which is heavy and needs to be assembled. We paid £4 Parking charge to then be told that the entrance for the steam Event was a mile further up the road!!! Having to put scooter back in the car and move to the correct car park. This could have all been prevented by some SIGNS. There were others that also paid. This was very annoying!! There were signs further up the road but not at the Main Entrance.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful castle and all the staff and…

Beautiful castle and all the staff and guides were so friendly and helpful. Extensive grounds - unfortunately due to this years heatwave most plants had gone over.
Our granddaughter loved the adventure playground.
Only disappointment was the tearoom which was very limited, very expensive and the quality of food was very poor - such a shame

19 August 2026
Unprompted review
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Reply from Belvoir Castle

Thank you so much for your lovely review. We’re delighted to hear that you enjoyed your visit to Belvoir Castle and that our team and guides made you feel so welcome. It’s also wonderful to hear that your granddaughter enjoyed the Adventure Playground.

We’re sorry, however, that your experience in the Tearoom did not match the rest of your visit. Your comments regarding the choice, pricing and quality of the food are important to us, and we will make sure this feedback is shared with the relevant team as we continue to review and improve the visitor experience across the Estate.

Thank you again for visiting Belvoir Castle and for taking the time to share your feedback. We hope to welcome you and your family back again in the future.

Thank you

Rated 4 out of 5 stars

Great day at Belvoir Castle today

Great day at Belvoir Castle today. Kids loved the adventure park and adventure trail, feeding the animals and going on the bus tour of the grounds of the castle. Ross was extremely pleasant and knowledgeable and gave a great tour to parts of the grounds you would just never see. Great food over at Engine Yard too.

7 August 2026
Unprompted review
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Reply from Belvoir Castle

Hi Alex,

Thank you so much for taking the time to leave us such a lovely review.

It’s great to hear that you and the family had such an enjoyable day at Belvoir Castle and made the most of the Adventure Playground, Adventure Trail, animal feeding and bus tour.

We’re really pleased you enjoyed the tour and found it both enjoyable and informative, and it’s also great to hear you enjoyed your visit to the Engine Yard.

We hope to welcome you all back to Belvoir again very soon.

Thank you
Sean

Rated 2 out of 5 stars

PARKING FINED Disabled Blue Badge Member

PARKING FINED A Disabled Blue Badge Member

I am a full paid up member of Belvoir for nearly a year and have visited many times. I verbally gave the staff at the desk my 2 family car registrations at our very first visit. They said they would update my details.

However, i went to the garden show on 12th July 2026. Disabled parking was not in the normal spaces as they run the shuttle bus from there so, we were directed to park further away and walk to shuttle bus.

Had a very nice day but, 3 weeks later received an email from my husbands employer that his company car has had a parking ticket.

I have written numerous emails to Belvoir Castle but they have refused to cancel the ticket, only reducing it slightly. I AM FURIOUS AS THIS IS THERE FAULT AND NOT MINE. AS A MEMBER WITH A BLUE BADGE YOU GET FREE PARKING. They were the ones that update my 2 car registrations at the desk the first time we visited as I had no logon access. Which, I hasten to add, has continued all year and has still not been sorted as I cannot book an event at all and have to let other, lead member, do the bookings.

I AM NOW FORCED TO PAY THE FINE DUE TO BEING A COMPANY CAR AND NOT WISHING TO CAUSE HUSBAND ISSUES WITH HIS EMPLOYER

12 July 2026
Unprompted review
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Reply from Belvoir Castle

Thank you for taking the time to review your visit at Belvoir Castle.

It is lovely to hear that you enjoyed looking around our castle and gardens. We find it very rewarding to hear that you enjoyed your time with us. We appreciate that the parking charges may be frustrating but as a venue that draws many visitors, the parking company that manage our carparks help us to improve our security and safety for all those who visit.
We believe that this is an important part for all who visit Belvoir Castle.
Thank you for visiting Belvoir Castle and we hope to see you again.
Kind Regards

Rated 1 out of 5 stars

Attended Flower and Garden Show on…

Attended Flower and Garden Show on Saturday. It was terrible! Bought the early-bird tickets, wish I never bothered. Walked through the entire show in 15 minutes. If you want to call yourself a garden and flower show, then you need to have at least more than 3 plant/flower stalls. We were at Chatsworth in June and they had a plant fair - 5 times bigger than Belvoir! Please advertise correctly.

11 July 2026
Unprompted review
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Reply from Belvoir Castle

Dear Guest 7 ,
Thank you for taking the time to review your visit to the Flower and Garden Show 2026. It is disappointing to learn that you did not enjoy your time with us. Our Flower and Garden show was created as an event that not only highlighted plant/flower stalls, but it was designed to be a day out to enjoy all aspects of The Belvoir Estate gardens. This included guest speakers, live music, food and drinks stalls as well as craft stalls and the gardens themselves. We believe that we were able to achieve this and we will continue to make the event bigger and better for 2027.
We do hope that you will consider joining us for our event next year as we continually try to improve.
Kind Regards
Doris
Visitor Experience Operations Manager

Rated 2 out of 5 stars

Car parking organisation Awful.

Went to the Belvoir Castle flower show today.
What a shambles. I am disabled, I was directed to park up at the castle, I got there then told there was no parking up there ? I then joined a queue to get back to the lower car park and guess what ? No disabled parking left. By the time I had queued for a shuttle bus (only 2 for so many people) I had wasted 1 hour 15 minutes. No one seemed to know what they were supposed to be doing. The staff were only kids, Really needs sorting before their next event.

11 July 2026
Unprompted review
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Reply from Belvoir Castle

Dear Former Flyer John Hague,
Thank you for taking the time to provide us feedback on our event. Firstly , I would like to apologise for the frustration the parking caused you. Although we had put extra measures in place to manage our parking, there are still areas in which we need to improve. I appreciate all feedback, both positive and negative as this information helps myself and the team at Belvoir Castle to improve our events.
Kind Regards
Doris
Visitor Experience Operations Manager

Rated 4 out of 5 stars

We went to see the circus in a bell…

We went to see the circus in a bell tent which was fine. Parking was easy. Had a drink and a small bite in the Avary which was also nice but expensive. Staff didnt listen to our specific requirements but it was fine. Overall it was good couple of hours. Areas of interest are very spaced out and not flat so elderly will find it difficult. Otherwise good but not the wow factor.

23 May 2026
Unprompted review
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Reply from Belvoir Castle

Dear Alison
Thank you for taking the time to review your recent visit to Belvoir Castle. I am glad to hear that you enjoyed your visit overall but I will ensure your feedback is given to the appropriate individuals for review. Thank you for visiting Belvoir Castle and we hope to have you visit again.
Kind Regards
Doris
Visitor Experience Operations Manager

Rated 5 out of 5 stars

Went to the circus

Went to the circus. It was brilliant my kids absolutely loved it. Was well worth it.

24 May 2026
Unprompted review
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Reply from Belvoir Castle

Dear Adam
Thank you for taking the time to review your recent visit to the circus. It is wonderful to hear that your children enjoyed their time at the circus. We will be sure to pass your compliments across.
Many thanks
The team at Belvoir Castle

Rated 5 out of 5 stars

Mum's Birthday Treat

Visited the castle and gardens for my mum's birthday and we had afternoon tea in the Aviary tearoom which was absolutely delicious!
The guided tour around the castle was brilliant, and the rose garden is a must see - although with the heatwave it was too hot so we didn't hang about.
The Retail Village was great to look around too, the farm shop in particular was great, I already can't wait to come back.

24 May 2026
Unprompted review
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Reply from Belvoir Castle

Dear Shannon
Thank you for taking the time to review your recent visit.
It is lovely to hear that you enjoyed your time with us.
We look forward to having you visit again and enjoy the gardens when it is a little cooler.
Many thanks
The team at Belvoir Castle

Rated 5 out of 5 stars

we had a lovely woodland walk in…

we had a lovely woodland walk in glorious spring sunshine led by Belvoir forester Dave. Dave has over 40 years experience managing some 1700 acres of forest and loves to share his knowledge.
A wonderful experience. Thank you Dave

8 April 2026
Unprompted review
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Reply from Belvoir Castle

Thank you for your review Charles - we're delighted to hear you enjoyed your woodland walk and we hope to see you on the next one! They're now confirmed for the last Wednesday of every month at 11am. Best, Eleanor

Rated 5 out of 5 stars

Guided tour

The guided tour with Cheryl was exceptionally good. I really enjoyed it and was very impressed by the castle, its contents and how much was open to the public.

30 March 2026
Unprompted review
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Reply from Belvoir Castle

Thank you for your kind review, Jane. We're delighted to hear you enjoyed your guided tour and we look forward to welcoming you back to Belvoir Castle again soon. Best, Eleanor

Rated 1 out of 5 stars

I am extremely frustrated with this…

I am extremely frustrated with this parking system. I received a parking fine even though I paid the full fee and clearly displayed my ticket. The machine never asked me to enter my vehicle registration, yet it accepted my payment and printed a ticket anyway. This is completely the machine’s fault, not mine, and it is unacceptable that I am being penalised for a system error.

14 February 2026
Unprompted review
Rated 1 out of 5 stars

Poor service and overpriced.

I have never been so disappointed. I booked afternoon tea at the Aviary in Belvoir Castle as a special experience for my young daughter in law who has a brain tumour. I was told the Aviary was beautifully decorated for Christmas. It wasn't. I pre-ordered sandwiches and yet had to give our order to the waitress. We waited for ages for our hot drinks and then a further wait of around 40 minutes for the afternoon tea. The sandwiches were dry the scones were tiny and not nice. Tea was served with no saucer and wasn't hot. I watched other customers wondering where their drinks were and when their afternoon tea was going to appear. A total waste of money. I do not recommend this it is overrated.

22 December 2025
Unprompted review
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Reply from Belvoir Castle

We're terribly sorry to hear this review of your recent visit, Pierce. I'd like the opportunity to discuss this with you further if at all possible. If I can kindly ask you to email me at info@belvoircastle.com. Looking forward to hearing from you, Eleanor at Belvoir Castle

Rated 5 out of 5 stars

We visited the Christmas event at…

We visited the Christmas event at Belvoir Castle today and had a genuinely wonderful time. I was feeling a little nervous beforehand, as we had such an excellent experience at Hever Castle last year and, having read some mixed reviews, my expectations were fairly low. I was, however, more than pleasantly surprised.

The reindeer were a fantastic start to the day. My son loved being able to stroke them, which immediately set a lovely tone. We then did the mice trail, which was an absolute game-changer. My son is only five and can lose interest quite quickly, but searching for the mice kept him happily engaged throughout. This meant the adults could properly enjoy the beautiful decorations and the stunning rooms within the castle.

The staff were consistently friendly and helpful, which made the experience even more enjoyable. We stopped at the tea rooms and had excellent cakes and pastries before making our way up to Santa’s grotto inside the castle.

Santa himself was brilliant, very engaging with my son and taking the time to interact properly, which made it feel special rather than rushed. The toy he was given was also excellent quality.

Overall, we left feeling really happy with the experience and are already planning to return in the summer with grandparents. A truly lovely day out and a great Christmas experience for young children.

20 December 2025
Unprompted review
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Reply from Belvoir Castle

Thank you for taking the time to leave us such a kind review, Ella. We're delighted to hear that your recent visit exceeded your expectations and you managed to enjoy every festive element at Belvoir Castle. We very much look forward to welcoming you back in the Summer. Happy New Year! From Eleanor at Belvoir Castle

Rated 1 out of 5 stars

Parking Charge Issue Disgraceful!

We had a nice visit for the Christmas Lights and decorations, and the choir was wonderful. BUT, this has turned out to be a much more expensive trip than planned though due to issues with the parking lot. We duly paid the full £3 for all day parking even though we were only there from 3pm, we wanted to make sure we were covered. The machine refused to allow us to enter our full registration number and only accepted the first two letters, but still spat out a ticket, which we displayed. Lo and behold though I have received a parking ticket which even though I have proven outright that I have paid the full £3 for all day I have still had to pay £20 because the machine only registered yhe first two letters of my Reg Number which was not our fault because it would not let us enter any more digits! Needless to say, sorry Belvoir Castle, we will NOT be returning, ever, because your parking has let us down and by principle I feel this is discraceful! You have lost at least 5 of is as customers for any future visits.

29 November 2025
Unprompted review
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Reply from Belvoir Castle

Dear Kalinka, thank you for sharing your feedback with us regarding your recent visit to Belvoir Castle. We would like to investigate this further - if you could please email us at info@belvoircastle.com we can look into this for you.

Rated 1 out of 5 stars

Very disappointing

Very disappointing! I’m sorry to say it was awful. Could not hear any music when the fire works went off no fun count down for the kids. They were delayed anyway so kids got bored waiting. If we are comparing to other events we have been to before I’m afraid the fireworks were a let down. No one helped with leaving the car park. It was a complete nightmare how there were no serious accidents I don’t know. I’m not one to complain normally but it was such a shame we travelled an hour to get there and was so excited but just wasn’t worth it in the end. It took that long to get out of the car park through the mud and sliding about we did not get home until nearly midnight!! Never again.

7 November 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed event visit

Disappointed event visit, extremely poorly organised, police were called to allocations and people were seriously injured. Refunds denied to all as the duchess is a insane money grabber.

7 November 2025
Unprompted review
Rated 1 out of 5 stars

Went to the fireworks display 2025

Went to the fireworks display 2025. It was a shambles. Understaffed, undercatered for thousands of people. Inadequate toilet facilities.
Piss poor bonfire and fireworks.
Delays going into hours, cars becoming stuck and sliding round fields. Very dangerous with children and elderly. Disgusting and hugely disappointing, underwhelming event.
Refused to refund anyone who went.
Absolutely robbed the guests completely and have the audacity to put on a Christmas display. Hahaha NO THANK YOU!!!!!
DISGUSTING AND SHAMEFUL!!!!

7 November 2025
Unprompted review

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