Bells Motor Group Reviews 

1,850
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 274 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, friendly, and knowledgeable staff, making the entire process easy and enjoyable. The excellent customer service, seamless experience, clear explanations, and non-pressured approach are frequently highlighted. Products are described as great value, fabulous, and reliable, often leading to repeat purchases. However, some customers noted issues with after-sales communication, such as unreturned calls for service appointments, and inconsistent service quality, including problems arising after service or cars not being looked at when needed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and... See more

Product

People report positive experiences with the product, with many expressing delight and satisfaction with their... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, professional, and attentive... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just had the service due to my Sportage. Absolutelly top work! Clean, properly informed about any issues with the car. They sent me a Video explaining the issue found, and on top i had a proper Cle... See more

Company replied

Rated 5 out of 5 stars

Third time we have bought a car from Bells Kia in Bedford. A great experience again cant recommend enough. Professional friendly staff, cars are just great good value for money just get better and bet... See more

Company replied

Rated 5 out of 5 stars

Just traded in our Kia Niro for a newer model. This was a very smooth transaction conducted by Neil Sidebottom. He explained everything very clearly and answered any questions in a confident manner. A... See more

Company replied

Rated 5 out of 5 stars

First time Kia owners having just purchased a Kia Sportage 25 plate from Bells Kia Northamptonshire. The customer service has been excellent. We can highly recommend Ali who looked after us througho... See more

Company replied


Company details

  1. Car dealer
  2. Kia dealer
  3. Volvo dealer

Written by the company

Visit Bells Motor Group in Bedford & Northampton, established dealership and servicing specialist. Get in touch today to arrange a test drive.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(1,850)

271 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Luke was great and very helpful

Luke was great and very helpful. Thank you

22 July 2026
Unprompted review
Bells Motor Group logo

Reply from Bells Motor Group

Dear Mrs Kaen, Thank you for your 5 star review. It will be my pleasure to pass your feedback on to Luke. We appreciate your feedback and support. Kind Regards, Katie - Bells Motor Group

Rated 5 out of 5 stars

I have just purchased a KIA from Bells…

I have just purchased a KIA from Bells in Northampton. Leigh did a great job in taking me through the sales process and showed great experience and professionalism in answering questions about the car and paperwork.
Neil dealt with the handover and this was a very swift, precise and structured process leaving no stone unturned.
I cannot recommend Leigh Slater, Neil Sidebottom and Bells enough. I will definitely be buying my next car from there.
Thanks Mark

18 July 2026
Unprompted review
Bells Motor Group logo

Reply from Bells Motor Group

Dear Markkes, Thank you for your 5 star review. It will be my pleasure to pass your feedback on to Leigh and Neil. We appreciate your feedback and support. Kind Regards, Katie - Bells Motor Group

Rated 5 out of 5 stars

Excellent Customer Service from Start to Finish

recently bought a new Kia Sportage from Bells Motor Group in Bedford, and the whole experience was excellent from start to finish.

A special thank you to Jade, our Sales Executive, who was absolutely fantastic. She took the time to listen to what we were looking for, understood our needs, and recommended the model that was the perfect fit for us—without any pressure.

Jade was friendly, knowledgeable, professional, and incredibly helpful throughout the entire process. She explained everything clearly, answered all of our questions, and made what can often be a stressful experience feel easy, straightforward, and completely painless.

If you’re thinking of buying a new car, I wouldn’t hesitate to recommend Bells Motor Group in Bedford, and especially Jade. Outstanding customer service!

27 June 2026
Unprompted review
Bells Motor Group logo

Reply from Bells Motor Group

Dear Customer, Thank you for your 5 star review. It will be my pleasure to pass your feedback on to Jade. We appreciate your feedback and support. Kind Regards, Katie - Bells Motor Group

Rated 5 out of 5 stars

Mark Given sales executive

I wanted to say how wonderful Mark Given ( sales executive) was from start to finish! He was phenomenal with his customer service and he had arranged my car within days. He went above and beyond for me and I literally had no questions had he had explained everything to me with such ease! Thank you Mark!

9 July 2026
Unprompted review
Bells Motor Group logo

Reply from Bells Motor Group

Dear Mus, Thank you for your 5 star review. It will be my pleasure to pass your feedback on to Mark. We appreciate your feedback and support. Kind Regards, Katie - Bells Motor Group

Rated 5 out of 5 stars

I just had the service due to my…

I just had the service due to my Sportage. Absolutelly top work! Clean, properly informed about any issues with the car. They sent me a Video explaining the issue found, and on top i had a proper Clean inside and outside. I highly recommend Kia Bells Northampton, very nice lady, Jo at the Reception desk explained all details regarding the jobs and prices.
Thank you Kia Bells Northampton!

17 July 2026
Unprompted review
Bells Motor Group logo

Reply from Bells Motor Group

Dear Mr Gheorge-Mihai Gombos, Thank you for your 5 star review. It will be my pleasure to pass your feedback on to Jo. We appreciate your feedback and support. Kind Regards, Katie - Bells Motor Group

Rated 5 out of 5 stars

Friendly and efficient experience.

Another great service experience managed by Mark at Bells Bedford. Always a pleasure to deal with them.

14 July 2026
Unprompted review
Bells Motor Group logo

Reply from Bells Motor Group

Dear Christopher Warwicker, Thank you for your 5 star review. It will be my pleasure to pass your feedback on to Mark. We appreciate your feedback and support. Kind Regards, Katie - Bells Motor Group

Rated 5 out of 5 stars

Mark & Leslie on the service desk

Mark & Leslie on the service desk never cease to amaze me with there diligence and care they are both exceptional assets to your business.
Thank you again.

15 July 2026
Unprompted review
Bells Motor Group logo

Reply from Bells Motor Group

Dear Martyn, Thank you for your 5 star review. It will be my pleasure to pass your feedback on to Leslie and Mark. We appreciate your feedback and support. Kind Regards, Katie - Bells Motor Group

Rated 5 out of 5 stars

Kia Dealership & Bells

From initial web approach with Bells I couldn’t fault the service provided. Neil Sidebottom at Kia dealership was prompt, courteous, clear in explanation & above all not pushy giving me opportunity to ask for explanations, time to consider, etc. Thanks Neil for your time, patience & efforts.

7 July 2026
Unprompted review
Bells Motor Group logo

Reply from Bells Motor Group

Dear Richard, Thank you for your 5 star review. It will be my pleasure to pass your feedback on to Neil. We appreciate your feedback and support. Kind Regards, Katie - Bells Motor Group

Rated 5 out of 5 stars

Great experience dealing with Bells…

Great experience dealing with Bells motor group in Bedford. Jade was my representative and she was lovely and friendly. She took time to explain all the infonet system. She is a credit to the company.

7 July 2026
Unprompted review
Bells Motor Group logo

Reply from Bells Motor Group

Dear Bill, Thank you for your 5 star review. It will be my pleasure to pass your feedback on to Jade. We appreciate your feedback and support. Kind Regards, Katie - Bells Motor Group

Rated 5 out of 5 stars

Efficeient service.

The car service was handled efficiently..

2 July 2026
Unprompted review
Bells Motor Group logo

Reply from Bells Motor Group

Dear Customer, Thank you for your 5 star review. It will be my pleasure to pass your feedback on to the team. We appreciate your feedback and support. Kind Regards, Katie - Bells Motor Group

Rated 5 out of 5 stars

Luke at Kia Bells Bedford has been…

Luke at Kia Bells Bedford has been fantastic from start to finish, such a smooth experience, thankyou

4 July 2026
Unprompted review
Bells Motor Group logo

Reply from Bells Motor Group

Dear Joanne, Thank you for your 5 star review. It will be my pleasure to pass your feedback on to Luke. We appreciate your feedback and support. Kind Regards, Holly- Bells Motor Group

Rated 5 out of 5 stars

Jade was first class

Jade was first class, from our initial discussions to collecting the car last week.
She is thoroughly professional and a credit to her employer.

24 June 2026
Unprompted review
Bells Motor Group logo

Reply from Bells Motor Group

Dear Simon, Thank you for your 5 star review. It will be my pleasure to pass your feedback on to Jade. We appreciate your feedback and support. Kind Regards, Holly- Bells Motor Group

Rated 5 out of 5 stars

Flawless experience with Mark

Mark Given was our sales executive, he’s been brilliant the whole way through from when we walked in, to driving away in our new car. Flawless experience, would definitely recommend Mark and using again in the future!

30 June 2026
Unprompted review
Bells Motor Group logo

Reply from Bells Motor Group

Dear Megan, Thank you for your 5 star review. It will be my pleasure to pass your feedback on to Mark. We appreciate your feedback and support. Kind Regards, Holly- Bells Motor Group

Rated 5 out of 5 stars

Great experience thanks to Mark Given

Great experience thanks to Mark Given, highly recommended doing business with Kia.

29 June 2026
Unprompted review
Bells Motor Group logo

Reply from Bells Motor Group

Dear Alan, Thank you for your 5 star review. It will be my pleasure to pass your feedback on to Mark. We appreciate your feedback and support. Kind Regards, Holly- Bells Motor Group

Rated 5 out of 5 stars

My first Kia

This was the first time I had purchased a Kia in my own name and Neil took me through the whole process from start to finish, which I greatly appreciate. Can not fault them and used Bells for many years

23 June 2026
Unprompted review
Bells Motor Group logo

Reply from Bells Motor Group

Dear Carla, Thank you for your recent 5* review. It will be my pleasure to pass your feedback onto Neil. Kind Regards, Katie - Bells Motor Group.

Rated 5 out of 5 stars

Excellent customer service

Helpful service department kept me informed on the progress of the car.
Car software was updated .
very pleased with the customer service I received

19 June 2026
Unprompted review
Bells Motor Group logo

Reply from Bells Motor Group

Dear Deborah, Thank you for your recent 5* review. It will be my pleasure to pass your feedback onto the team. Kind Regards, Katie - Bells Motor Group.

Rated 5 out of 5 stars

Vicky @nkrthamlton is the nicest sales…

Vicky @nkrthamlton is the nicest sales assistant -well mannered, listens and very knowledgeable. Thankyou

21 June 2026
Unprompted review
Bells Motor Group logo

Reply from Bells Motor Group

Dear Peter, Thank you for your recent 5* review. It will be my pleasure to pass your feedback onto the team. Kind Regards, Katie - Bells Motor Group.

Rated 5 out of 5 stars

Thankfully great experience from purchase to after sales service

Keanan sales person was amazing and really listened to what I needed in a car. Had a couple of glitches but sorted out quickly and Angela was particularly helpful on my most recent visit. Many thanks

18 June 2026
Unprompted review
Bells Motor Group logo

Reply from Bells Motor Group

Dear East Midlands, Thank you for your recent 5* review. It will be my pleasure to pass your feedback onto Keanan and Angela. Kind Regards, Katie - Bells Motor Group.

Rated 5 out of 5 stars

Both Dan (Sales Manager) and Luke…

Both Dan (Sales Manager) and Luke (Sales Consultant) were superb and great ambassadors' for the dealership. I would highly recommend Bells.
Sadly, they were let down by Volvo Cars Head Office systems which were slow, inaccurate and a pain to deal with. They nearly lost my sale as a result. I will be emailing the MD of Volvo cars UK so she is aware of the impact of their systems!

18 June 2026
Unprompted review
Bells Motor Group logo

Reply from Bells Motor Group

Dear Harbour, Thank you for your recent 5* review. It will be my pleasure to pass your feedback onto Dan and Luke. Kind Regards, Katie - Bells Motor Group.

Rated 5 out of 5 stars

This is the second Volvo we have had…

This is the second Volvo we have had and each time we have been in to the service department Mark has been amazing he is always cheerful and helps us with whatever we need he is a great asset to the company

17 June 2026
Unprompted review
Bells Motor Group logo

Reply from Bells Motor Group

Dear Nesta Ring, Thank you for your recent 5* review. It will be my pleasure to pass your feedback onto Mark. Kind Regards, Katie - Bells Motor Group.

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