Banner for Belle Property Escapes

Belle Property Escapes Reviews 

84
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the properties are situated in fantastic locations, offering stunning beach views, modern amenities, and spotless accommodations that make every visit memorable. People also appreciate the incredibly helpful and friendly staff members, alongside well-maintained facilities that guarantee a comfortable, relaxing, and thoroughly enjoyable holiday experience for everyone involved. Some reviewers were not happy with occasional challenges, noting minor property maintenance shortcomings, limited parking availability in certain spots, or uncomfortable beds that affected their sleep quality. A few visitors also shared encountering occasional cleanliness lapses, maintenance oversights, or unexpected noise disturbances during their stay.

What people talk about most

Location

Reviewers mention positive feedback about location, highlighting that properties are situated right by the... See more

Facilities

Clients share positive opinions on facilities, highlighting that the properties are amazing and well-equipped... See more

Staff

Users describe positive interactions with staff, highlighting their friendly and professional demeanor.... See more

Quality

Customers had positive experiences with quality, highlighting that apartments and houses were spotlessly... See more

Service

Reviewers highlight positive aspects of service, noting that staff are consistently friendly, responsive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been using Belle Escapes (formerly Coolum Holidays) in excess of 10 years, with most of our dealings with Sue Wallace who has provided excellent service especially through Covid as well as a... See more

Company replied

Rated 5 out of 5 stars

We had an amazing staycation at Villa Latania Palm Cove. Although a couple of little things arose during our stay, Belle Property Escapes were quick to communicate and offered solutions that did not i... See more

Company replied

Rated 5 out of 5 stars

A great clean and modern apartment located in a central location. Close to Clubs,Supermarket and restaurants. We were super impressed. Thanks to Sue and staff at Bella Property for all you do to make... See more

Company replied

Rated 5 out of 5 stars

Loved relaxing in the spa and sauna ; sea and beach veiws amazing from 11th floor balcony. underground car park opposite lift to apartment was very convenient. Everything we needed was provided , an... See more

Company replied


Company details

  1. Holiday home letting agency
  2. Holiday accommodation service
  3. Holiday Home
  4. Property management company
  5. Short term apartment rental agency
  6. Vacation rental

About Belle Property Escapes

Written by the company

Belle Property Escapes is a premium holiday rental brand backed by the trusted Belle Property network. We offer a curated collection of holiday homes, apartments, family retreats and luxury escapes across Australia's most sought-after coastal, regional and lifestyle destinations.

We create exceptional experiences for guests while helping owners maximise the potential of their investment properties.

Guests can expect professionally managed homes, seamless bookings and memorable stays supported by knowledgeable local teams.

For owners, we provide end-to-end short-term rental management — marketing, pricing, guest communication, housekeeping, maintenance and revenue optimisation.

Our local expertise combined with national brand strength delivers personalised service with professional systems you can trust.

At Belle Property Escapes, we pride ourselves on professionalism, hospitality and genuine care for guests, owners and suppliers alike.

BOOK AN ESCAPE LIST YOUR HOME OUR DESTINATIONS EXPERIENCES BLOGS

Memorable Guest Experiences & Trusted Property Care

Written by the company

Every stay should feel special.
We take pride in helping guests create lasting memories through beautifully presented homes, seamless service and thoughtful hospitality from arrival to departure.
Your home managed with pride and professionalism.
We value the trust our owners place in us and care for every property as if it were our own, ensuring quality presentation, attentive management and peace of mind.

Best Rate Guarantee!

Book direct for our best available rates across the country.

When you book directly with Belle Property Escapes, you’ll receive our best available rates and access to exclusive offers not always found on third-party booking sites.

Contact info

Book Direct for the Best Rates!

Enjoy premium stays, exclusive offers & friendly local service

4.5

Excellent

TrustScore 4.5 out of 5

84 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(84)

84 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly efficient organisation ..

.. prompt, informed and courteous interaction at all times, by phone and in person ..

2 September 2026
Belle Property Escapes logo

Reply from Belle Property Escapes

Hi Neil,

Thanks so much for your amazing review! Our team are truly incredible and they loved hearing this feedback.

We sincerely appreciate it and hope to welcome you back again soon.

Thanks - Dan & at the Team at Belle Escapes

Rated 1 out of 5 stars

Cancelled on us when we had a booking 6…

Cancelled on us when we had a booking 6 months in advance. No compensation, half an apology.
Now all bookings are either gone or have gone up in price.
DO NOT USE

3 September 2026
Unprompted review
Belle Property Escapes logo

Reply from Belle Property Escapes

Hi Ja,

We’re sorry you feel disappointed, however as I mentioned to Nathan is a very similar review, we do need to correct several inaccuracies in this review.

Yes, we cancelled your booking, but this was due to the property being sold by its owner; something outside of our control and, fortunately, we provided you with plenty of notice.

It is also incorrect to say that we did not apologise or attempt to assist you. Our team contacted you, explained the circumstances, apologised for the inconvenience and provided alternative accommodation options. While those alternatives were not at the same price as your original booking, we manage individually owned short-term rental properties, not a hotel, and each property has its own pricing and availability.

We also do not accept the claim that our prices were deliberately increased following your cancellation. This is completely false.

We understand that having a booking cancelled is frustrating, but we believe it is important that reviews accurately reflect what actually occurred. Unfounded claims can unfairly impact small businesses and the reputation we work hard to maintain.

We wish you all the best with your upcoming trip to Cairns and hope you enjoy Tropical North Queensland.

Thanks - Dan.

Rated 5 out of 5 stars

Great spot

Great spot , lovely & clean . Very comfortable beds . Well quipped kitchen , we had a wonderful couple of days

28 August 2026
Belle Property Escapes logo

Reply from Belle Property Escapes

Hi Kaye,

Thanks so much for your amazing review! We're so happy you enjoyed your stay and hope to welcome you back again soon.

All the best.

Dan & the Team at Belle Escapes.

Rated 5 out of 5 stars

The Rocks Coolum Beach

The staff at Belle Coolum Beach were professional, friendly and listened to our requirements. Location, secure parking, facilities and basic equipment were very good.

1 August 2026
Unprompted review
Belle Property Escapes logo

Reply from Belle Property Escapes

Hi B&M,

Thanks so much for your amazing review!
Were so happy to hear you loved your experience at The Rocks at Coolum Beach.

Hope to see you again soon.
Dan and the Team at Belle Escapes.

Rated 4 out of 5 stars

Definitely stay here

The unit is just beautiful and the location is amazing. Wake up and look at the beach, watch the sunset from the balcony or wander along the waterfront - it is a perfect location. The unit is so comfortable and has everything you could need - including a wonderful hot shower and comfy beds. The only improvement (and reason for 4 stars not 5) would be new wooden doors and screen doors to the unit and balcony. They are really tricky and need upgrading. Would 100% stay here again.

15 August 2026
Unprompted review
Belle Property Escapes logo

Reply from Belle Property Escapes

Hi Samantha,

Thank you so much for your wonderful review! We’re thrilled to hear you loved the beautiful location, waterfront views and the comfort of the property. It’s great to know you enjoyed everything from the beds to the hot shower and, of course, those spectacular sunsets from the balcony here in Glenelg.

We really appreciate you taking the time to share your feedback regarding the wooden doors and screen doors. We’ll certainly pass this on to the team & the owners for review, as we’re always looking for ways to improve the guest experience.

It’s fantastic to hear you would 100% stay with us again, we’d absolutely love to welcome you back!

Take care,
Brett & the Team at Belle Escapes.

Rated 5 out of 5 stars

For the past 6 years Belle Escapes have found us pet friendly houses in the Coolum area

This would be about the 6th year in a row that we have utilized Belle Escapes in finding us a pet friendly house in the Coolum area
They have been particularly helpful.
This year we had a very comfortable 3 weeks at Cassia Ave.
It had a well stocked kitchen, a huge tv with Stan and Prime available.
The washing machine and dryer were new and easy to use.
The bedrooms and bathrooms were spotlessly clean.
The garden at the back was a lovely surprise .. it was very tropical
There was a nice outdoor space
No pool but we didn’t want one
It was a little unfortunate that the garage was locked but it was a great house and we’d certainly book it again
Thank you to the wonderfully friendly staff at Belle Escapes. We enjoyed our holiday with our little Maltese doggies

19 July 2026
Unprompted review
Belle Property Escapes logo

Reply from Belle Property Escapes

Hi Rose,

Thank you so much for your wonderful feedback and most importantly, for choosing Belle Escapes Coolum/Noosa/Marcoola year after year for your Coolum getaways. 6 years of continued trust is something we truly value, it's why we do what we do!

We’re delighted to hear you and your little Maltese enjoyed your three-week stay at Cassia Ave and that the home had everything you needed for a comfortable holiday. It’s also lovely to hear you enjoyed the tropical garden and outdoor space.

We’ll be sure to share your kind words with our friendly team. We look forward to helping you find another perfect pet-friendly escape in Coolum next year!

All the best,
Taylor & the team at Belle Escapes.

Rated 5 out of 5 stars

A great clean and modern apartment…

A great clean and modern apartment located in a central location. Close to Clubs,Supermarket and restaurants. We were super impressed. Thanks to Sue and staff at Bella Property for all you do to make our holiday do enjoyable

9 August 2026
Unprompted review
Belle Property Escapes logo

Reply from Belle Property Escapes

Hi John,

Thank you so much for your lovely feedback! We’re delighted to hear you enjoyed the apartment and its convenient central location, and that everything helped make your holiday an enjoyable one.

We’ll be sure to pass your kind words on to Sue and the team. It’s wonderful to know their efforts contributed to such a positive stay. We hope to welcome you back again soon!

All the best,
Taylor & the team at Belle Escapes

Rated 4 out of 5 stars

The staff were very professional

The staff were very professional. They were very prompt with queries and requests for necessary cleaning equipment.

24 July 2026
Unprompted review
Belle Property Escapes logo

Reply from Belle Property Escapes

Hi Jane,

Thanks so much for your review!
We are so happy to hear the team were professional and prompt in their communication. We hope to welcome you back to a Belle Escapes property soon.

Take care,
Dan & the team at Belle Escapes.

Rated 5 out of 5 stars

A PLEASANT SURPRISE.

I needed last minute accomodation at Palm Cove. I found a great last minute deal on Belle Property Escapes and thought it was probably too good to be true.
I was wrong !
The property was amazing. The communication from Belle was brilliant and they made the whole process seamless and as I advised Antje at Belle immediately upon check in, the presentation and cleanliness I'm not was kidding 10 /10.
iIsubsequently learnt about their commitment to presenting the properties they represent and commend them for their standards and professionalism. I can highly recommend the team at Belle Property Escapes. Congratulations team Belle.

7 August 2026
Unprompted review
Belle Property Escapes logo

Reply from Belle Property Escapes

Hi Leigh,

Thank you so much for your wonderful feedback. We’re delighted that your last-minute stay turned out to be such a pleasant surprise!

It’s fantastic to hear that you were impressed with the property’s presentation and cleanliness, as well as the communication and service provided by our team. We take great pride in the standards of the properties we represent and in making the entire guest experience as seamless as possible.

We’ll be sure to pass your kind words on to the team as well as housekeeping on their cleaning standards.

Thank you for recommending Belle Property Escapes, and we hope to welcome you back to Palm Cove again soon!

Cheers,
Antje & the team at Belle Escapes.

Rated 5 out of 5 stars

Great experience staff couldn't be more…

Great experience staff couldn't be more helpful would highly recommend Belle. Fantastic property all photos up to date. Nothing out of place.
Many thanks.

6 August 2026
Unprompted review
Belle Property Escapes logo

Reply from Belle Property Escapes

Hi Steve,

Thank you so much for your wonderful feedback and recommendation! We’re delighted to hear you had such a great experience and found the property exactly as expected.

Our team in Coolum/Noosa/Marcoola take great pride in making every stay as seamless and enjoyable as possible, so your kind words are greatly appreciated.

We hope to welcome you back again soon!

Thanks,
Dan & the team at Belle Escapes.

Rated 5 out of 5 stars

Personal service

We have been using Belle Escapes (formerly Coolum Holidays) in excess of 10 years, with most of our dealings with Sue Wallace who has provided excellent service especially through Covid as well as a family tragedy. We have mainly stayed at The Rocks & will return later this year & winter next year.
Kudos to Sue & the rest of the team.

3 August 2026
Unprompted review
Belle Property Escapes logo

Reply from Belle Property Escapes

Hi Peter,

Thank you so much for your kind words and, most importantly, for your loyalty over the past 10+ years. It means a great deal to our entire team.

We’re especially pleased to hear how supportive Sue has been throughout the years, particularly during some challenging times. We’ll be sure to pass your lovely feedback on to her. She's an asset to the team!

We truly appreciate your continued trust in Belle Escapes Coolum/Noosa/Marcoola and look forward to welcoming you back to The Rocks later this year and again next winter!

Cheers,
Taylor & the Team at Belle Escapes.

Rated 5 out of 5 stars

Ann Street - Coolum Beach

Once accomodation located the booking and following emails advising of accommodation requirements were great. Staff a Coolum were welcoming

21 July 2026
Unprompted review
Belle Property Escapes logo

Reply from Belle Property Escapes

Hi Arnold,

Thanks so much for your review! The team in Coolum are really appreciative to hear you loved your stay with us.

Hope to see you soon!

Cheers,
Dan and the Belle Escapes Team

Rated 5 out of 5 stars

Excellent place to stay, highly recommend!

Excellent!! We will be back! :)
Room was beautiful, had everything you need, the rooftop was superb! Location is fantastic, views stunning! Can’t fault it.

26 July 2026
Belle Property Escapes logo

Reply from Belle Property Escapes

Hi Rachel,

Thank you for your fantastic feedback! We’re delighted to hear you enjoyed your stay and loved the beautiful apartment, stunning views, rooftop facilities and fantastic location.

It’s wonderful to know everything met your expectations. We truly appreciate your recommendation and look forward to welcoming you back to Belle Property Escapes for another memorable stay soon!

Take care,
Dan & the Team at Belle Escapes.

Rated 5 out of 5 stars

Can Highly Recommend

Having had a bad experience last Christmas when I rented a property in Nelson Bay I was delighted to find Belle Property Escapes - right from the first enquiry I had a friendly, helpful and responsive service. Over time I talked with just about all the staff in the office and they were all the same - so helpful and keen to make our stay a good one. With the few issues we had - which were entirely outside of their control - they were so helpful even after hours. I can highly recommend them.

27 June 2026
Unprompted review
Belle Property Escapes logo

Reply from Belle Property Escapes

Hi Dawn,

Thank you so much for your thoughtful feedback.

We’re delighted to hear that your experience with Belle Escapes Coolum/ Noosa/ Marcoola restored your confidence after your previous holiday and that our team was able to provide the friendly, responsive service we strive for.

We truly appreciate your understanding regarding the issues that arose during your stay and we’re pleased we could assist and support you throughout, even after hours.

Your kind recommendation means a great deal to our team, and we look forward to welcoming you back for another wonderful stay in the future.

Thank you!
Taylor & the Belle Escapes Team.

Rated 5 out of 5 stars

Drift Palm Cove

Stayed in an Apartment in Palm Cove. Beautiful location, fantastic apartment which had everything we need. Most importantly the communication with the team in Palm Cove was amazing. Highly recommend.

21 July 2026
Unprompted review
Belle Property Escapes logo

Reply from Belle Property Escapes

Hi Narelle,

We’re delighted to hear you enjoyed your stay at Drift Palm Cove and that the apartment, beautiful location, and amenities made for a fantastic experience.

Our Cairns/Palm Cove team are thrilled to hear your kind words about their communication and service. We truly appreciate your recommendation and look forward to welcoming you back to Belle Property Escapes for another memorable stay.

Take care and thank you.

Antje & the Belle Escapes Team.

Rated 5 out of 5 stars

Belle Property Escapes maintains the…

Belle Property Escapes maintains the house so well that we have had a great time in Cairns.

14 July 2026
Unprompted review
Belle Property Escapes logo

Reply from Belle Property Escapes

Hi Tracy,

Thanks very much for your great review! The Cairns team are really appreciative of your kind words and we hope to welcome you back again whether it be with us in Cairns or at one of our other beautiful destinations.

Stay Well,
Dan & the Team at Belle Escapes.

Rated 4 out of 5 stars

Belle Escapes Coolum

Belle Escapes Coolum provided us with excellent communication throughout and were very clear on the quality and features of properties we were looking to rent for our holiday.

11 July 2026
Unprompted review
Belle Property Escapes logo

Reply from Belle Property Escapes

Hi Duncan,
Thanks so much for your review!

We hope to welcome you and back in the future.

All the best,
Dan & the Team at Belle Escapes.

Rated 5 out of 5 stars

A winter break for two happy Kiwis

We visited from New Zealand for a month. Our apartment was perfect for our needs, and well located with beach views, a lovely cafe on the ground floor, and close to public transport - all as advertised. The lovely ladies at the Belle Property office were so friendly and helpful, it was great having them there to guide us (and help out with a spare key when we locked ourselves out!). We would love to come back again and know that we can have total confidence in booking on-line and having another great holiday.

1 June 2026
Unprompted review
Belle Property Escapes logo

Reply from Belle Property Escapes

Hi V,

Thank you for your wonderful feedback.
We’re delighted to hear you enjoyed your month-long stay at Baywatch Apartments. Glad you loved the beautiful beach views and found the location was convenient for your time on the Sunshine Coast.

Our team will be thrilled to hear your kind words, and we’re so pleased they could assist throughout your stay including with the spare key!

Thank you for placing your trust in Belle Property Escapes Coolum/Noosa/Marcoola.
We would love to welcome you back from New Zealand for another memorable holiday in the future.

Regards,
Taylor & the Team at Belle Escapes

Rated 5 out of 5 stars

The staff at Belle Property were… amazing

The staff at Belle Property were amazing. Easy to deal with, quick to respond and made everything as easy, straight forward and stress free as possible. Would highly recommend them. We have used them for our last three trips and will be using them again.

3 July 2026
Unprompted review
Belle Property Escapes logo

Reply from Belle Property Escapes

Hi Vicky,

Thank you for your wonderful feedback and continued support. We’re thrilled to hear our team has made each of your stays easy, seamless and stress-free.

It means so much to us that you have chosen Belle Property Escapes for your last three trips and we truly appreciate your recommendation.

We look forward to welcoming you back again for many more memorable stays!

Regards,
Dan & the Team at Belle Escapes.

Rated 5 out of 5 stars

Beautiful house with an amazing view

Beautiful house with an amazing view. We absolutely loved our stay and would book again.

6 July 2026
Unprompted review
Belle Property Escapes logo

Reply from Belle Property Escapes

Hi Bridget,

Thanks so much for your review! It's so good to hear you loved your stay with us in Brisbane and we hope we get the chance to welcome you back soon.

Cheers,
Erin & the Team at Belle Escapes.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look