Better Batt Reviews 

1,889
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, positive attitude of the staff. People appreciate the easy ordering process, proactive communication about order status, and quick response times to queries. Many reviewers also highlight the personalized assistance and the wide range of products available, often with helpful compatibility information. However, some customers experienced issues with product quality, receiving incorrect items, or batteries losing charge quickly. A few people also reported lengthy delivery times, significant delays, or receiving incomplete orders. Conversely, some reviewers found communication slow or unhelpful, especially when trying to resolve problems or process refunds.

What people talk about most

Product

Clients share ambiguous opinions on product quality and availability. Many customers praise the wide range of... See more

Customer service

Customers had positive experiences with customer service, often describing it as outstanding, exceptional,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, efficiency, and excellent... See more

Order

Reviewers highlight positive aspects of order, noting that ordering was easy and they were kept informed... See more

Response time

People report positive experiences with response times, noting that responses were prompt, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First off it was really easy to make the order on their website. I emailed with a query and not long after I received an email in return providing me with an answer (thanks Elcana). Thereafte... See more

Rated 5 out of 5 stars

After placing an order, Better Batt emailed to point out that it might take 30 days for the items to ship. Because we’re sailing we would have departed the delivery address before the items arrived. I... See more

Rated 5 out of 5 stars

No matter how long the order takes to be delivered, the customer service has been great which is what I value the most. I have been updated consistently about the order status without having to ask. E... See more

Rated 5 out of 5 stars

Better Bat Elcana Elic did a super job guiding me step by step starting with ensuring i received thew right items and following up to quide me on how to use it, very patiently. Thank you Elcana and th... See more


Company details

  1. Battery shop
  2. Computer Accessories Shop
  3. Electronics store
  4. Toner cartridge supplier

Information provided by various external sources

Buy a Battery from Better Batt – click or call 1300 733 102 for batteries and chargers delivered overnight with a 400 Day Money Back Guarantee.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,889)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Customer service

The battery i ordered didnt fit or work in my cleaner. While I was disappinted by that, I cant fault the customer service when I reached out with the issue. Responses were prompt and solutions were reasonable and timely.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

First rate customer service

Dealing directly with the customer service team is much appreciated especially these days. Everyone in them team I dealt with were enormously helpful and informative. Which was very much appreciated!! First rate service and advice all round !

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Good and cost effective service

I was confused as to why my order was on hold but once I realsied that my VPN must've set off some sort of security protocol, I was quite appreciative that the team at Better Batt checked in.

Would recc for any camera battery stuff.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I bought from better batt because they had a battery + charger for an older device that I couldn’t find elsewhere! Shine and Gen were very proactive in letting me know that there would be a short delay in receiving my order as it was a backorder item. I was very grateful for their customer service and communication.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. All done on line. Received item in a few days. They checked to make sure it was correct part. A friend fitted the new battery. All working fine. Thanks. Cheers. Steve Gray.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer support

Outstanding customer support. The measure of a company is not when things go right but instead how they respond when things go wrong. Top marks to Better Batt for outstanding customer support and a warranty that they stand behind and honour

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Elcana from Better Batteries could teach a lot of businesses how to provide exceptional customer service. If I ever need batteries again they will be my first call.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, great product, great price. I purchased an item that needed to be shipped from international warehouse so it took longer to received. However they explained to me the situation and kept me updated until it was received. Highly recommend these guys.

8 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look