Babynohr.dk Reviews 

500
TrustScore 4 out of 5

4.2

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Company details

  1. Baby shop

Written by the company

Her kan finde finde anmeldelser på Babynohr.dk. Babynohr.dk er et økologisk babyunivers, hvor de små er i centrum


Contact info

4.2

Great

TrustScore 4 out of 5

500 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(500)

65 reviews in the last 12 months

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Rated 1 out of 5 stars

Motor does not work as intended

The motor that we bought with the bundle can only work at its maximum setting. This means the motor stops at any other setting preventing us from using the motor functions at its fullest. I have requested for a replacement but customer service has not responded after two follow up emails in two weeks.
Edit: After calling the hotline they offered to send a replacement which we are now waiting for we hope it will work finally.

20 December 2025
Babynohr.dk logo

Reply from Babynohr.dk

Hello

I just checked the system and we did not get any mails from you.

Please reach out on Kontakt@babynohr.dk

Rated 5 out of 5 stars

Very good product

Very good product, we passed it on to other friends and everyone is happy with it 😊

9 May 2025
Babynohr.dk logo

Reply from Babynohr.dk

Hej Trine

Tusinde tak for din fine anmeldelse.

Tak for at dele det gode budskab!

Rated 5 out of 5 stars

Wonderful!!!!

I love love love this wonderful "hammock" it's so amazing and makes our little daughter fall asleep fast! And the service was perfect! 🙏🙏🙏 Every parent should have this!!

6 January 2025
Unprompted review
Rated 4 out of 5 stars

Fine product

Fine product, the craddle is nice and snug. But the motor was just not powerfull enough for our kid. The tripod is with click function. which makes it a bit wobbly.

10 March 2023
Unprompted review
Rated 4 out of 5 stars

Best baby-equipment we have bought so far, however…

We are very pleased with the product itself. We bought it when our daughter was only 2 weeks old and it was a lifesaver. She loves to take her naps in it and can often lie and snuggle for a long time before she falls asleep peacefully and nicely without crying. The swing is without a doubt our best purchase when it comes to baby equipment.

Before we placed our order, we read the comments here on Trustpilot and it made us doubt whether we would dare to place our order. And just as others have written, our package was also damaged when it arrived. I took a picture and sent it to customer service just in case and was told that they couldn't help the way the post office handled their shipments. Although I do think it could have been packaged in another way to eliminate the risks. Our product was whole and well functioning though, so it hadn't been damaged in the shipment. And just like others have written, we had difficulties assemblering the product. However, it was not difficult to find the manual as we received a direct link in an email (it is also on the website in case the email gets lost). But the manual itself was difficult to interpret. Something that could easily have been remedied if there where pictures with each of the step-by-step descriptions.

If it weren't for these things, we would have given 5 stars as we are VERY happy about the product itself.

21 December 2022
Unprompted review
Rated 1 out of 5 stars

Most arrogant customer service I ever…

Most arrogant customer service I ever encountered.
Didn’t bother with him anymore because my good mood is more important ;-).

Slyngevugge is not safe. The metallic pins don’t snap out of the pipe. I have sent pictures but was forced to sent it in after having to ask for return label. So was told I am lying until checked from them. But you can’t really send it back when you have a newborn, that likes it.

Summary: Don’t buy the cheap copy cat. Buy the quality product.

8 January 2023
Rated 1 out of 5 stars

Bad customer service

Bad customer service. No product manual, and when asked for them they just told me to find it on the website. I couldn’t find it on the website.

31 October 2022
Babynohr.dk logo

Reply from Babynohr.dk

Hello

Its really clear on the website, where the. maual is :)

I actually dont think, it could be more clear for our clients :)

Rated 1 out of 5 stars

Probably better to avoid

Very bad customer service. No documentation with the product to build it up. Terrible return and réclamation conditions.

The positive part: very fast delivery, nice design for the product.

9 January 2023
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