BoxNow Reviews 

1,618
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Rebecca is literally amazing :) I was so happy to see a woman coming to check my car. She identified the issue so quickly, even though it was barely visible to the naked eye. She explained everything,... See more

Company replied

Rated 1 out of 5 stars

They are very quick to pick up your car and find a garage to fix it and then they forget about it. For my car timing belt was faulty and it took them over 2 weeks to fix it. I called foe enquiry often... See more

Rated 5 out of 5 stars

Mads did a great job on what needed to get done and was knowledgable in general about how to get the best out of my fairly new car (eg underfloor treatment, sound dampening, etc.). Can highly recommen... See more

Company replied

Rated 5 out of 5 stars

This is a super idea. The only way to do this. Think, I had to take 2 cars, drop off the one, and then get driven back, then, had to pick up my car after servicing. Here, no wasted time. No majir inco... See more

Company details

  1. Mechanic
  2. Vehicle repair shop
  3. Vehicle Repair

Written by the company

Hvorfor tage på værksted, når værkstedet kan komme til dig? Book en mekaniker til dig, og slip for at køre på værkstedet. Brug i stedet tiden på at gøre dét, du synes giver mening. Når du vælger BoxNow, beholder du bilens fabriksgaranti, og du får altid 3 års garanti på reservedele og reparationer, som du har købt gennem BoxNow. Hjælp andre med at gøre deres bilejerskab nemmere – giv os en anmeldelse.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 51% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(1,618)

238 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rebecca is literally amazing :) I was…

Rebecca is literally amazing :) I was so happy to see a woman coming to check my car. She identified the issue so quickly, even though it was barely visible to the naked eye. She explained everything, answered all my questions, and even my extra basic "woman car questions." :) I really appreciate it!

17 July 2026
Unprompted review
BoxNow logo

Reply from BoxNow

Rebecca is awesome 🤩 Skilled and efficient

No questions are too basic to us. We know a lot, and have seen almost any issue. We are more than happy to let you in on everything and explain ❤️

Thank you so much for your review. I'll make sure to pass it on to Rebecca 🙌

Rated 5 out of 5 stars

Great from start to finish

Mads did a great job on what needed to get done and was knowledgable in general about how to get the best out of my fairly new car (eg underfloor treatment, sound dampening, etc.). Can highly recommend!

8 May 2026
Unprompted review
BoxNow logo

Reply from BoxNow

Really appreciate this review 👍
We make sure to pass the praise to Mads 🙌

Rated 5 out of 5 stars

Always great service

Amazing service, very friendly. The mechanic arrived on time and changed the wheels super fast and left it all clean and in order.
Second time I am using their services and I will continue doing so.

20 April 2026
Unprompted review
BoxNow logo

Reply from BoxNow

Thank you so much for taking the time to do this review ❤️

Rated 1 out of 5 stars

Completely Unreliable Tyre Service - Avoid

I am extremely disappointed with the service provided regarding my tyre change.

I own an XPENG and purchased both winter and summer tyres through them, with Box Now as their partner. For weeks now, I have been trying to get my tyres changed, and the experience has been completely unacceptable.

First, I was told they could not locate my tyres. Then, I received no response because the responsible employee had left the company with no auto-reply, no forwarding, and no follow-up. This is highly unprofessional.

Appointments take 10–14 days to schedule, only to be cancelled on the same day. This has now happened multiple times. Most recently, my appointment was cancelled again on the morning of the scheduled day.

This is not a minor inconvenience — I rely on having the correct tyres for safety. I drive frequently to Germany in winter conditions and had already booked my winter tyre change last year in late summer. The tyres were only changed in January, which is far too late.

As of today, I still do not have a confirmed solution. I have called and emailed, but received no response.

I will now be cancelling my service with them and escalating this further. This level of service is simply not acceptable.

I expected far better from XPENG and their partners.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

The company claimed they came to our…

The company claimed they came to our address, but we were there the entire time and no one showed up. Despite this, they still charged us 1243 kr for a service that was never provided.
We contacted customer service, but they were not helpful at all. We ended up wasting both our time and money.
I would not recommend anyone to use their services.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

Very expensive and not reliable

They are very quick to pick up your car and find a garage to fix it and then they forget about it. For my car timing belt was faulty and it took them over 2 weeks to fix it. I called foe enquiry often and get a promise to get a call back but never received one. They maybe good for small work like changing oil and filters but if your car need a repair or fail finding then avoid them all together.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Highly professional and responsible. Always ready to give a good advice. And this is in addition to the great convenience of having this wonderful service at home. Thank you very much.

22 May 2024
Unprompted review
Rated 5 out of 5 stars

This is a super idea! Value for money.

This is a super idea. The only way to do this. Think, I had to take 2 cars, drop off the one, and then get driven back, then, had to pick up my car after servicing. Here, no wasted time. No majir inconvenience. If it's ordinary service, not requiring a major fix, they come, service, to competitive prices. Perfect. I use a particular guy. I trust him; he's good. I wouldn't dream of the inconvenience of taking my cars to workshop service now. Omnicar is good. I'm a critical and demanding customer. I would and do share when it's crap. I recommend this vendor. It's value for money.

13 March 2024
Unprompted review
Rated 5 out of 5 stars

I like these guys!!

I like these guys. They are flexible,and I like the concept. They come to me. They have transparency and it's cost efficient.
What's not to like...so far? 🥇

30 March 2023
Unprompted review
Rated 5 out of 5 stars

Quick easy

Quick easy. Turned up on time and had everything ready to go. The second time we have used them and wont be the last it is the next generation of mechanic.

14 July 2022
Unprompted review

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