Équipe de France de Football Reviews 

923
TrustScore 3 out of 5

3.0

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Rated 5 out of 5 stars

Delivered with no issues, quality was great and items arrived very quickly so I got them before the World Cup

Rated 5 out of 5 stars

i am really in love with the jersey i bought, so stylish and great designed. i have got the purchase in the defined time (the parcel was coming from France although i'm living in Germany) I am Fan... See more

Rated 1 out of 5 stars

I bought a kids football goalkeeper kit for my 9 years old son (birthday gift) It took ages to arrive and missed the birthday for a start. Then the jersey was ridiculously small and clearly did... See more

Company replied

Rated 1 out of 5 stars

I ordered an item on June 14th and was advised on June 24 that it was no longer available. The email gave me the choice to cancel but despite numerous emails and chats I haven't received any confirmat... See more

Company details

  1. #138 of 147 best companies in Sportswear Shop

Written by the company

Tenues de match officielles de l’Équipe de France de Football, Entraînement, Vêtements, Ballon, Accessoires supporters et bien plus encore. Bienvenue sur la Boutique Officielle FFF, la destination ultime pour chaque supporter passionné de l'Équipe de France de Football. Célébrez la riche histoire de vos bleus, la grandeur et le charme du football français en affichant vos couleurs et les tenues officielles, directement issues du cœur du football français.


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3.0

Average

TrustScore 3 out of 5

923 reviews

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3.0

All reviews

(923)

524 reviews in the last 12 months

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Rated 1 out of 5 stars

Very disappointing experience.

Very disappointing experience.

I placed my order on 3 June because the jersey was listed as in stock, and I even paid an additional €25 for express shipping, expecting delivery within the advertised 5–8 days. Instead, several weeks later, my order still has not been shipped.

What makes the experience even more frustrating is the lack of transparency. I received multiple emails promising that the order would be dispatched by specific dates, with the latest one guaranteeing shipment by 22 June. That date has long passed, and the order is still marked as "processing" with no shipment in sight.

This was not just an ordinary purchase. The jersey was a farewell gift for a child who has since moved abroad permanently. Because of these repeated delays, the child left without receiving the gift, completely defeating the purpose of the purchase.

Paying extra for express delivery and then waiting weeks without any concrete information is simply unacceptable. It feels as though custoy.mers are expected to accept repeated delays. Moreover they never got back to me with a response.

The customer service and overall shopping experience have been extremely disappointing. I would not recommend this company unless they significantly improve their order management, communication, and respect for the delivery times they advertise.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

I bought a kids football goalkeeper kit…

I bought a kids football goalkeeper kit for my 9 years old son (birthday gift)
It took ages to arrive and missed the birthday for a start.
Then the jersey was ridiculously small and clearly didn’t match the size chart. Ordered a small size, supposedly suited for age 8-10. My son has a very small frame and could barely put it on.
I asked for an exchange and was told they could not return or exchange as it was printed uniquely for each customer.
I find this totally unacceptable considering the price I paid.
The quality is also very low. Stitching is below par and material is rough.
I am fighting this but PLEASE STAY AWAY FROM THIS COMPANY. Better buy a cheap Chinese copy

15 July 2026
Unprompted review
Équipe de France de Football logo

Reply from Équipe de France de Football

Hello Laurent,

I am truly sorry to learn that the gift you planned for your son did not fit as expected. I understand how disappointing that must have been, and I sincerely apologize for the experience.

I have located your order and reached out with an update. Thank you for bringing this issue to our attention and giving us the opportunity to assist you.

I look forward to your response at your earliest convenience so we can continue working toward the best possible resolution.

Warm regards,
Madison

Rated 1 out of 5 stars

I ordered an item on June 14th and was…

I ordered an item on June 14th and was advised on June 24 that it was no longer available. The email gave me the choice to cancel but despite numerous emails and chats I haven't received any confirmation of refund. The email stated I could cancel online but this is not available. I will never order online again on this website.

24 June 2026
Unprompted review
Rated 1 out of 5 stars

Horrible Customer Service

It is now over one month and I have only received two items from my order of 6 things. After calling I was told that items would ship soon but until now nothing. No information from the shop unless I contact them. Horrible customer service, I will definitely not return to buy anything from this shop.

16 June 2026
Équipe de France de Football logo

Reply from Équipe de France de Football

Hello,

Thank you for sharing your experience with our team. I am very sorry to learn that you did not receive your full order, and I appreciate the opportunity to review this matter for you.

Today, I located your order using the information you provided and reached out to gather additional details so we can work toward the best possible resolution.

I look forward to your response at your earliest convenience. Thank you for giving us the opportunity to assist you.

Warmest regards,
Madison

Rated 5 out of 5 stars

great product

the product came quick and was great quality as always the best team in the world makes the best clothes in the world

17 June 2026
Rated 1 out of 5 stars

Number on the back of the jersey peeling off

Number on the back of the jersey started peeling off after washing it once in cold temperature inside out (according to washing instructions). Unbelievable poor quality on the print, customer service does not reply on emails to advise what to do with the shirt.

21 June 2026
Unprompted review
Équipe de France de Football logo

Reply from Équipe de France de Football

Hello Rinna, Thank you for reaching out and taking time out of your busy day to provide us with feedback. We do apologize for any inconvenience that this may have caused you. This is not the experience that we want for our Fans. I am happy to help and would love a chance to make this right. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, Sam

Rated 1 out of 5 stars

Order never received

Ordered a jersey more than 10 days ago. Never received. Got sporadic emails saying the shipment was delayed but absolutely no information about when it might appear
It’s also not possible to contact anyone who can help

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely unacceptable for a €150…

Absolutely unacceptable for a €150 kids' jersey set.

I paid €150 for a top and bottom set for my son. The price was already hard to justify, but I decided to buy it anyway because I wanted to make him happy. After waiting 10 days, only the top arrived, while the bottom is still delayed with no satisfactory explanation.

What made this even worse was the packaging. The jersey top arrived in a cheap plastic bag, which is completely unacceptable for a product at this price point. There was nothing premium about the experience despite the premium price tag.

For €150, I expected quality service, reliable shipping, and professional packaging. Instead, I received a partial order, poor presentation, and a disappointing customer experience from start to finish.

This was my first order and it will definitely be my last. I would not recommend to anyone.

18 June 2026
Équipe de France de Football logo

Reply from Équipe de France de Football

Hello, I am very sorry for any issues regarding the delay in this item being received, and I have sent you an email to further assist you with this matter. Best regards, Shane

Rated 5 out of 5 stars

Allez Les bleus

The shirt quality is so silky and soft . No weird smell at all thankfully . Will buy again!!! Allez les bleus. ALLEZ KYKS DE BONDY!!

17 June 2026
Rated 1 out of 5 stars

Clothing wasn't North American 2XL

Clothing wasn't North American 2XL. More like a North American L or XL

15 June 2026
Équipe de France de Football logo

Reply from Équipe de France de Football

Hello, I am very sorry for any issues regarding the sizing of these items, and an email has been sent to further assist you regarding this matter. We look forward to connecting with you! Thanks, Shane.

Rated 3 out of 5 stars

Article beaucoup trop grand

Article beaucoup trop grand

9 June 2026
Équipe de France de Football logo

Reply from Équipe de France de Football

Bonjour Enzo, je suis désolé pour la situation. Je m'en veux terriblement. C'est pourquoi tu vas recevoir d'ici peu un e-mail de ma part contenant un cadeau. J'espère qu'il te plaira — Bart :)

Rated 1 out of 5 stars

Wrong item delivered

Wrong item delivered, very difficult to get in contact with a person of customer service. Chatbots are not a solution!

Update 26 June: still NO delivery, this is so ridiculous!

10 June 2026
Équipe de France de Football logo

Reply from Équipe de France de Football

Hi Hans, I am terribly sorry for the issues with this purchase and it being delayed, and I have sent you an email to further assist you with this. Best regards, Shane

Rated 1 out of 5 stars

My son ordered as his friends birthday…

My son ordered as his friends birthday gift but it never arrived.
Wrote to them but no response

10 June 2026
Équipe de France de Football logo

Reply from Équipe de France de Football

Hello lisa, I appreciate you contacting us today. Let’s take a closer look together. I hope you're doing well. I've looked into your concern, and I'm sorry to hear your order was not delivered to you, even though it was marked as delivered by the shipping carrier. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam

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