I ordered the goods in March, they were supposed to deliver in 7 days, I received them at the end of June. I canceled the order twice due to the long delivery time and asked for a refund, but they... See more
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I liked the variety of options available and the efficiency in response time. I have no complaints and will definitely keep in touch for future components.
Company replied
Great supplier I bought 2 times and got the materials on time. Also Thier support team is so good
Company replied
Great service, fast delivery, good prices, best quality Nothing else to say :)
Company replied
Company details
- Industrial equipment supplier
- Electrical equipment supplier
- Electronic parts supplier
- Electronic spare parts
- Electronics repair shop
- Industrial framework supplier
Written by the company
Botworks Automation is a global e-commerce leader in the supply of industrial automation components and solutions. With a catalog of over 1 million products—ranging from brand-new to certified refurbished and obsolete parts—we help manufacturers and system integrators worldwide reduce downtime, streamline procurement and improve operational continuity. We work with the most trusted international brands to deliver a wide range of automation equipment, including PLCs, HMIs, sensors, drives&motor, power supplies, control systems and measurement instruments. Our mission is to empower industrial businesses with technical expertise, fast delivery and tailored support that goes far beyond traditional distribution. At Botworks, we don’t just supply parts—we solve problems. Our dedicated repair and exchange service allows clients to extend the life of their equipment while reducing maintenance costs and lead times. Through our global brokerage service, we locate even the rarest or end-of-life components, helping customers secure critical spares with minimal disruption. Whether you're looking to replace a faulty module, source discontinued equipment, or keep your production line running 24/7, we offer a professional, secure and responsive experience. Our global logistics network ensures fast and reliable delivery across Europe, the Americas, Asia and beyond. Thousands of companies around the world trust Botworks as a strategic partner in industrial automation—one that combines speed, reliability and deep market know-how to meet the evolving demands of modern industry. This is Botworks: Your Industrial Automation Hub
Contact info
Viale Thomas Alva Edison, 110 , 20099, Sesto San Giovanni (MI), Italy
- +39 02 40137 910
- info@botworksautomation.com
- botworksautomation.com
4.4
Excellent
42 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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legitimate OEM supplier
legitimate OEM supplier, Luca is knowldgeable and helpful
3 July 2026
Unprompted review
Reply from Botworksautomation
Thank you very much, Alberto, for your kind words and positive feedback! We truly appreciate your trust in Botworks Automation. It was a pleasure assisting you and we look forward to supporting you again in the future.
The Botworks Automation Team
Reliables and punctual deliveries
15 July 2026
Unprompted review
Reply from Botworksautomation
Dear Paola,
Thank you for your wonderful review! We truly appreciate your kind words about our reliable service and punctual deliveries. Your feedback means a lot to us and motivates our team to keep providing the highest level of service. We look forward to serving you again soon!
Team Botworksautomation
Great supplier I bought 2 times and got…
Great supplier I bought 2 times and got the materials on time. Also Thier support team is so good
7 May 2026
Reply from Botworksautomation
Thank you so much for your kind review, Danish! We're delighted to hear that you've had two positive experiences with us and that your materials arrived on time. We also truly appreciate your kind words about our support team. We look forward to serving you again soon!
Team Botworksautomation
Huge experience in automation system
25 June 2026
Unprompted review
Reply from Botworksautomation
Thank you very much, Islombek!
We truly appreciate your kind review. It's great to know that our experience in industrial automation made a positive impression.
Thank you for your trust and we look forward to supporting you again with your future automation projects!
Team Botworksautomation
Great to Work with you
25 June 2026
Unprompted review
Reply from Botworksautomation
Thank you very much, Mohamed!
We're delighted to hear that you enjoyed working with us. Your kind feedback means a lot to our team and motivates us to continue providing the best possible service.
We truly appreciate your trust and look forward to working with you again in the future!
Team Botworksautomation
Good communication
Good communication, professional service, and quick responses. The team was helpful and kept me updated throughout the process. Overall, a positive experience and I would recommend them.
25 June 2026
Unprompted review
Reply from Botworksautomation
Thank you very much, Kamonpan!
We truly appreciate your kind words and are delighted to hear that you had a positive experience with our team. Providing clear communication, professional service and timely updates is something we genuinely care about.
Thank you for your trust and for recommending us. We look forward to assisting you again in the future!
Team Botworksautomation
I ordered the goods in March
I ordered the goods in March, they were supposed to deliver in 7 days, I received them at the end of June. I canceled the order twice due to the long delivery time and asked for a refund, but they still sent the goods. Please avoid this supplier!!! I DO NOT RECOMMEND
Answer:
I can send emails as proof, in which I repeatedly asked when the ordered goods would arrive, as well as emails canceling the order. I DO NOT RECOMMEND THIS SELLER AND I ADVISE AGAINST PURCHASING.
11 June 2026
Reply from Botworksautomation
Dear Adam,
thank you very much for taking the time to share your feedback.
We are truly sorry that your experience did not meet your expectations. We completely understand how disappointing unexpected delivery delays can be and we sincerely regret the frustration this has caused.
After carefully reviewing your order, we could not find any official request for cancellation or refund. We kept you informed whenever our supplier updated the lead time, as unfortunately delivery estimates can sometimes change after an order is placed due to circumstances beyond our control.
Whenever this happens, we always offer our customers the option to cancel the order and receive a full refund before shipment if the revised lead time is no longer acceptable. In your case, however, we never received a cancellation or refund request. Our last update was sent on April 20, 2026, and we did not receive any further reply.
Customer satisfaction and transparency are extremely important to us and we are genuinely sorry that there appears to have been a misunderstanding. We truly appreciate your feedback and hope to have the opportunity to provide you with a much better experience in the future.
Team Botworksautomation
Great service
Great service, fast delivery, good prices, best quality
Nothing else to say :)
24 June 2026
Unprompted review
Reply from Botworksautomation
Thank you very much for your review Marco!
We're thrilled to hear that you were happy with our service, delivery speed, pricing and product quality. Feedback like yours is greatly appreciated and is a fantastic reward for our team's daily efforts.
Thank you for choosing Botworks Automation. We look forward to supporting you again in the future.
Team Botworksautomation
Package arrived in good order
28 May 2026
Reply from Botworksautomation
Hi Chris,
Thank you for your review. We're pleased to hear that your package arrived in good condition and that everything went smoothly with the delivery.
We appreciate your feedback and look forward to serving you again in the future.
Team Botworksautomation
A good communication with the customer…
A good communication with the customer service specialist.
22 April 2026
Reply from Botworksautomation
Dear Customer,
thank you for your kind feedback! We’re happy to hear that you appreciated the communication and support provided by our customer service specialist. We’re always here for you!
Team Botworksautomation
Great thanks Luca for your support.
Great thanks Luca for your support.
Wish you have big success
And i hope may have long term cooperate with your Company
2 April 2026
Unprompted review
Reply from Botworksautomation
Dear Sudrajat,
Thank you for your kind words and support — it means a lot to us.
We look forward to a long and successful collaboration!
Best regards
Team Botworksautomation
Prompt understanding of my needs and…
Prompt understanding of my needs and honest response
23 February 2026
Unprompted review
Reply from Botworksautomation
Hi Heslon,
Thanks a lot for your review — we really appreciate it!
We’re glad you felt understood and that our response met your expectations. Being clear, honest and quick is exactly how we like to work 😊
If you ever need anything else, just let us know — we’re here to help!
Team Botworksautomation
Excellent company.
Excellent company throughout. Very pleased with the service from start to finish. Highly recommended.
30 January 2026
Unprompted review
Reply from Botworksautomation
Thank you very much, Graziano, for your kind words and positive feedback.
We’re delighted to hear that you were pleased with our service from start to finish.
Your recommendation truly means a lot to us and motivates our team to keep delivering the highest standards.
We look forward to working with you again in the future.
The Botworks Automation Team
We sent a request
We sent a request, reply was sent by return and everything went smoothly. Part has been received without any delay
5 November 2025
Reply from Botworksautomation
Thank you very much, Paola, for your kind review!
We truly appreciate your positive feedback.
We’re glad to hear that everything went smoothly and that you received your part without any delay.
Your satisfaction is our priority and we look forward to assisting you again in the future.
Thank you for choosing us!
Team Botworksautomation
Great service by Luca
Great service by Luca. Quick, efficient and always there to help. Good parts and good service. Highly recommend.
29 October 2025
Unprompted review
Reply from Botworksautomation
Thank you, Jarrod!
We truly appreciate your positive feedback and are glad to hear you had a great experience with our team.
It’s always a pleasure to support you and we look forward to assisting you again soon.
Best regards,
The Botworks Automation Team
Reply from Botworksautomation
Dear Mr. Aliprandi,
thank you for your kind feedback! We’re really glad you found our service simple, fast, and easy to use.
We look forward to assisting you again soon.
Best regards,
Team Botworks Automation
Very helpful and professional team
Very helpful and professional team. Great contact. Very competitive prices.
23 April 2025
Reply from Botworksautomation
Dear Mr. Debbah,
Thank you for your positive feedback. We're pleased you appreciated our team's professionalism, communication and competitive pricing. Your satisfaction means a lot to us.
We’re always here if you need further support.
Reply from Botworksautomation
Dear Customer,
thank you for your kind feedback. We're glad our service met your expectations. Feel free to reach out for any future needs!
Luca was very helpful
Luca was very helpful. I appreciate the quick responses and follow ups
10 January 2025
Unprompted review
Reply from Botworksautomation
Thank you, Jeff! We're delighted to hear that you appreciated our variety of options and quick response time. Your positive feedback motivates us to keep delivering the best service possible. We look forward to supporting you with your future needs!
Efficient service
I liked the variety of options available and the efficiency in response time. I have no complaints and will definitely keep in touch for future components.
23 December 2024
Unprompted review
Reply from Botworksautomation
Thank you so much for your feedback, Bryan! We're glad to hear that you appreciated our variety of options and quick response time. It's our goal to provide excellent service, and we look forward to supporting your future component needs.
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