BNS Property Services Reviews 

One of the worst and most negligent companies I have dealt with. It's time the council took action against them to compensate residents for their incompetence. In our case all contractors hired by the company did an appalling job - it looks like this was in BNS interest as they could then take a higher percentage cut of contractor fees - many jobs took more than one company and usually issued to a new first time contractor. We had scaffolding up for over 6 months for a job that needed < month. Our roof took 2 companies to repair it and both did an appalling job. It's back to square one and multiple thousands of pounds already spent. BNS have refused to recognise their negligence. We requested them not to pay the companies until we had checked leaks were properly dealt with but they did anyway. When it came to windows being repaired, scaffolding was left unattended overnight for 6 months with people regularly climbing on the scaffolding. Further, residents were asked to leave their windows open to give access to decorators. Residents obviously refused to leave open access to their properties, which resulted in a number of windows being painted shut. Windows couldn't be opened while scaffolding was up and as a result of being painted shut which resulted in mould in a number of flats as flats need regular ventilation. BNS had incredibly quick turnaround of staff for obvious reasons and there was never an adequate handover process. In summary this is a company who should be forced by the council to pay compensation to residents who are having to pay additional funds to cover their incompetence. I hear similar stories from residents in other properties managed by BNS in Bristol. We have approached them and they refuse to co-operate or be held to account.

As the Contract Manager for Clean Bees, I work very closely with Becky and have regular contact with her. Throughout our partnership, she has been an incredible source of support and has helped us more times than I can count.

Becky is always available to help and consistently provides a fast, reliable, and professional service. She has made working together incredibly easy, whether that's answering calls promptly, responding to queries, or meeting us on-site to help resolve any issues. Nothing ever seems too much trouble, and her proactive approach ensures that any challenges are dealt with quickly and efficiently.

Her dedication, knowledge, and commitment to customer service are second to none. Becky is a tremendous asset to BNS, and her support has played a significant role in the success of our working relationship. We genuinely appreciate everything she does and would highly recommend BNS to any business looking for a dependable and customer-focused partner.

Took a while for them to come in but once they did it was gorgeously smooth. And a massive thank you to Paul who came in to do some painting and was absolutely lovely

We had Paul and Lee in today to do our bathroom ceiling and check the loft both were very friendly and polite Paul did the mould in the bathroom and re-painted it did a great job cleared up after himself would be happy to have them to do work again

Had a fantastic job done by Paul this this morning he came to do some painting in the kitchen and bathroom. Excellent finishing fantastic man would recommend him !
Also Tommy came to do some white washing for my bay window due to damp also excellent work thank you Bnsx

I want to thank Paul & Lee for all their effort in completing works to a very high standard! Both Paul & Lee went above & beyond & nothing was too much trouble for them. Considerate & polite. Brilliant job done. Highly recommend. Thank you again to you both.

Had a very good experience with bns, especially with Jake and Sam (also the other guys). Went above and beyond with helping with things and finished the jobs to a very high standard. Would recommend! Thankyou

We have had an issue on our Estate for a while (SN3 1FD) re unauthorised/ dangerous parking - despite promising, timescales and emails the issue is not resolved. Staff do not return phone calls or answer emails. Absolute awful service stay clear of BNS. Next course of action ton will be a trip to their office as they can’t hide 🙈 behind their keyboard 🎹 then and I won’t be leaving till I get a satisfactory response!

Residents have repeatedly asked BNS for accounts and they refuse/make it impossible

We are paying money and we have no idea where it is being spent.

BNS must be laughing at us.

They reply with “ the information you are looking for may be on our online portal, MyBNS. Alternatively, please feel free to contact our team”, KNOWING that they’ll NEVER provide us with accounts.

It’s a con.

It seems impossible to get anything done that needs doing. For example,shortly after moving into my flat this time last year I contacted BNS about the ruinous state of the outside window frames paintwork, which was peeling off on strips. I sent clear photos, as requested. Then - nothing - despite further chasing. I am wondering what we are paying the annual service and maintenance charge for!

Dreadful, expensive, incompetent.

Prices increase constantly with little evidence of any works being undertaken.

I have been asking for audited accounts for years - a legal requirement- and get fobbed off with constant excuses.

High turnover of managers.

An utterly useless company that has done virtually nothing I value over more than a decade of living under their estate management yoke. Their "gardeners" destroyed my flowe border.

BNS is a disgrace

Wall cabinets all taken fown

The worst company I have ever had to deal with. Constant change of Property Manager, over 2 years to get a leaking roof repaired, accounts and meetings untimely. have to chase them for anything and everything and they charge us a fortune for it.

Paul C was brilliant from start to finish, being prompt to always arrive when he said he would, polite, very friendly and helpful and all his workmanship was of an excellent standard. He did his best to get hold of the materials he needed as fast as he could & importantly, kept us informed of progress every step of the way. He was always happy to explain the situation regardless of when we approached him and at times we hardly noticed he was there as he cracked on with the work with absolutely minimal noise, disturbance or mess. He did an excellent job all round & cleared up spotlessly before he completed every day. Top man, thank you !

I am the Director of the management company for a block of flats for which BNS were our agent for nearly 10 years. During this time I can safely say that BNS never failed to disappoint and my only regret is that I didn't terminate our agreement earlier. Over the 10 years we had nearly as many property managers, resulting in no continuity, and on many occasions we were not advised of the change and were left with no-one until a new property manager was found. Communicating with BNS is really difficult and normally requires repeated calls and emails. The Accounts section is particularly poor as they will pay invoices that shouldn't be paid without approval - particularly when they're paying themselves! They also failed to file the company accounts on time last year (despite numerous warnings) and it took me repeated attempts and nearly a year to get them to reimburse the HMRC late filing fee. BNS appear to treat clients with complete contempt and seldom initiate any form of contact - an example being not even asking for feedback when we terminated our agreement a few months ago. Getting anything done by BNS requires a huge effort which is compounded by the communication problems. The only redeeming features of BNS are the online portal and the individual property managers who seem to try hard, as well as one or two members of their maintenance team. The fact that the staff turnover is so high is symptomatic of a high handed and uncaring company culture.

We were very happy with the speed and quality of the work undertaken by Tim and his colleague as they removed our damaged kitchen floor and put in place the new floor. We were also happy with the way that they
addressed the questions that we had about aspects of the work as it proceeded. And we are very happy with the completed new floor.

BNS are awful but by all accounts there are so many of these cowboys. We pay them to manage our apartment block but the quality of their work is terrible. They showed up on xmas eve for around 15-20 minutes jet washed some of the brick work and whilst doing so they covered windows and the surrounding area in dirt. There's a level of ineptitude that should mean bns are out of business but somehow they survive, which says very little for property service providers in general.

Addition following BNS' response:
This information has been shared with BNS but nothing has been done and it's happened on more than one occassion so it's their Modus operandi

A pipe burst in our house above one of our en-suite rooms quite late into the night. We had Paul C who arrived promptly and was really friendly and helpful. He discovered the problem very fast and resolved what he could in the time. Would definitely recommend Paul, he did a phenomenal job.

Paul came in to stick some carpet tiles down for us, he was very efficient and tidy.

Had the misfortune of being a leaseholder in a block where freehold instructs BNS to manage property. Management fees increased YOY from £1323 in 2018 to £2483 in 2025 despite receiving consistently poor / non-existent service. Seem to have staff retention issues meaning property managers come and go without handovers given so simple issues take years to progress. We’ve had 5 different property managers in last year alone.
Years long delays in producing accounts and ongoing issues around clarity and transparency in the accounts provided. Years to investigate and resolve simple repairs. Years of unpaid communal electricity bills, unpaid ground rent to freehold. Will provide quotes for contractors that are thousands of pounds more than quotes we receive when we independently instruct the works - whether that be cleaners, decorators, builders. We no longer use their contractors and seek our own as a result.
It’s a sham operator who charge thousands for a service they’re not set up to provide. It’s a disgrace, I don’t know how the directors sleep at nights AVOID AT ALL COSTS.