AXA Reviews 

I would have liked to been able to login, but now Im forced to waste time getting into a chat during my working hours to stop a policy renewal.

One update on this having managed to get through to AXA via the phone, the gentleman I spoke too was a super star who sorted out my policy query without issue. Absolute top bloke, I will say that one interaction bumped up this review, shame they cannot sort out the tech.

I just want to say how fantastic AXA insurance has been! I had a medical incident last minute that stopped me from being able to go on my holiday, I put in my claim to AXA and the communication has been outstanding, they have kept me in the loop the whole time, one month in and it was resolved and my money was transferred into my bank account within 3 days! Thank you AXA for all you have done and for the kindness and the understanding you have shown to me.

One star is too much, XA claims dept, do not reply to any emails, terrible service.

I had a tetanus October 25. I STILL haven’t got my money back! Every time I call it sounds like someone just got out of bed. Very unprofessional. I’ll NEVER EVER use them again I strongly recommend you stay clear. This was a travel insurance policy by Coverwise. Be warned

Didn't even deserve 1 star! Avoid medical insurance!!! they are gutter rats! Untrained staff that think they are medically qualified !!! WASTE OF MONEY DON'T BE HOODWINKED IN!!
Medical Mafia alert! I would rather die on my own terms & conditions! than pay them another penny!

DO NOT USE AXA TRAVEL INSURANCE! AND THEIR SUBSIDIARIES: LEISURE GUARD.
7 months have passed and my claim on a Premium plus travel insurance has still not been processed. Please dont trust this company, use another trustworthy organisation.

Attention: They don't pay. Had a carcrash and booked them in advance via Ryanair. All phone numbers on my contract are invalid, no response via mail for 2 months, their excessclaim-page via web doesn't show my claim after 4 days. They ignore me completely! Complete waste of money and time.
In the end you need a lawyer and make a formal complaint via the EVZ!
AVOID!!!

Used this company for many years for car insurance which is due end of August . It’s 22 July emails already advising insurance is due and price and behold a text same day telling me my card had expired and I should update . Not decided to go with AXA yet based on the increased quote and I still have 1 month before I accept or cancel so why the push . Is AXA about to fall ?

This is the worst insurance agency! Think 100 times before getting with them into a contract.

False information, agents reviewing the claims are clueless, efforts are for discouraging and disputing your claim. 3 months back and forth communication for a simple case. I provided all documents and I got a response that the medical report generated from the hospital is an editable PDF file, which is 100% not - it also has my signature because it includes the registration survey part. Never again! Bottom line - am escalating to the authorities because this is just abuse.

I am incredibly disappointed to be writing this review. I have used travel insurance policies underwritten by AXA all my life as my belief was that it is a secure, legitimate, fair company. However unfortunately I recently submitted an insurance claim for a trip curtailment due to injury. The sport which caused my injury was fully insured and my medical bills were covered by their insurance. However my claim to cover my curtailment costs was unfortunately denied due to a condition which is not written on the policy at all, meaning I had no way to know it would invalidate my claim. This is despite the fact that my dentist and doctor wrote letters explaining that it was medically necessary for me to curtail my trip for emergency dental and hospital work. I am feeling completely let down by AXA as I booked my journey home thinking I was safe in their hands. I will not be using them again and am warning others to exercise much caution when purchasing their products. My insurance product and its terms was completely miss sold to me.

I cannot thank AXA enough for the service and understanding they have given me following a claim I had to replace a living room carpet. With out going into detail the accident involved tripping over an iPad cable onto the carpet while carrying a glass. The claim for a new carpet was made by phone. A couple of calls from AXA to clarify details and within a few hours of the second AXA call the cost of the new carpet was in my account. Excellent service throughout.

I am so sad to write this as I was expecting AXA customer service to be really high but I have been sending them emails regarding a small modification on my plan and after almost 6 days, I still have not received even single email. I am so disappointed

This is after some days:

AXA refunded my money back completely. Thank you.

DO NOT USE FOR TRAVEL INSURANCE
they aren’t paying out, that aren’t helpful and they are not listening to what I’m saying.

Claim process took 4 months to resolve a straight forward claim. I repeatedly provided the same information.
I was forcefully told I had received my money when they had only paid half.
The complaints compensation found they hadnt provided the correct service. I received the compensation before the communication about my claim!
Felt like no one could see any of the previous comms or payment details. Unhelpful staff.

Avoid like the plague.

No response on reported claim on Auto insurance bought through Norwegian air.
The only response is an auto answered email, nothing else.
I have sent several requests.
I cannot register on their web page to see any progress.
Is this a fraud?
I cannot recommend this company.

Freaking awful. Had an allergy attack, they took forever to respond and eventually stopped responding back to my claims. Will never use them again. Such a scam. They just don't want to reimburse you.

THEY DO NOT COVER FOR PACKAGE HOLIDAYS
Again would give zero stats if possible. My son bought us a holiday to New York for Christmas last year. Our flights with Norse Were delayed then cancelled after 35 hours. We called it then came home. My insurance company settled half the cost within a week. This bunch of cowboys did everything not to pay out. Kept asking for more and more random info then finally, 4 months later, declined claim as on page 44 of terms they do not cover for package holidays!!!!! REALLY???? This company should be investigated, I will be reporting them.

Sadly I am unable to give LESS than 1 star. The AXA travel insurance organisation gives good insurance companies a bad reputation. The policy is to DENY ALL claims by either failing to respond to correspondence (both postal & electronic) Complaints department is scambolic, tele calls not answered or very lengthy waiting times. This company should be investigated by both the Financial Conduct Authority (FCA) & Financial Ombudsman Service(FOS) for obtaining money under false pretences "pay your premium for NO cover"

I made a beneficiary change with my AXA life insurance policy and requested a paper copy for confirmation. That was in March. After MULTIPLE calls and frustrations over a 2month period, I just now on May 26 received the confirmation via email (which didnt work the first time), and was told there is NO record of my request for a paper copy to be mailed to me. When I requested to speak to a supervisor to make a complaint, I was told they are not there- ridiculous answer! Anyway, if I had known this before I would not have chosen to get a life insurance policy with AXA. It shouldnt take this much effort just to change a beneficiary. Customer service is unreliable and the worst Ive ever had.