Auction House UK Reviews 

1,851
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 463 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and responsive throughout property transactions, ensuring that everyone feels well-supported from start to finish. Consumers also appreciate the prompt communication, detailed guidance, and smooth process that makes both buying and selling properties remarkably straightforward. Some reviewers were not happy with unexpected expenses, additional fees, and properties remaining unsold after lengthy periods of time. A few people also mentioned facing frustrating challenges with aggressive completion deadlines or failing to achieve their desired financial outcomes. Additionally, a small number of participants felt the service lacked a personal touch during certain stages.

What people talk about most

Staff

People report positive experiences with staff, describing them as honest, reliable, and exceptionally helpful... See more

Service

Customers had positive experiences with service, describing it as fast, efficient, and professional.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting clear communication and consistent... See more

User experience

Clients share positive opinions on user experience, describing the entire process as smooth, straightforward,... See more

Price

Reviewers highlight ambiguous aspects of price, experiencing mixed outcomes and contrasting costs. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Auction house did a great job selling my property in Nottingham. Such good communication from start to finish. Came to take photos of the property and the advert was up online the following day.... See more

Company replied

Rated 5 out of 5 stars

From the start, Philippa was incredibly helpful in guiding us through the process of buying our first home in the UK. She was prompt at answering questions and helped us feel comfortable about our dec... See more

Company replied

Rated 5 out of 5 stars

We recently brought an auction house listed by Austin Gray. The team were very thorough, professional and supported us through this process (of which this was the first time we had brought at auction... See more

Company replied

Rated 5 out of 5 stars

3 Estate agents failed to sell our property at a time when money was tight. As a result, we never got the price we wanted, but our dealing with Auction House were honest & reliable & in the end they m... See more

Company replied


Company details

  1. #1 of 5 best companies in Estate Agent Auctioneer
  2. #5 of 21 best companies in Auction house

Written by the company

Auction House is the UK's largest residential property auction company, we sell more properties than any other auctioneer, with more locations and more auctions rooms than anyone else. If you are looking for your next redevelopment project, buy to let investment, commercial property, land for a self-build, or simply a bargain property, register today to start receiving property alerts to help with your search. If you have property to sell, why not speak to one of our team in your area to find out how Auction House can provide you with an easier way to sell locally, regionally or indeed nationally.


Contact info


4.8

Excellent

TrustScore 5 out of 5

2k reviews

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4.8

All reviews

(1,851)

429 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

These guys went out of there way to…

These guys went out of there way to help and above and beyond what they were required to do. Couldn’t recommend more

4 September 2026
Unprompted review
Auction House UK logo

Reply from Auction House UK

Hi Cameron, thank you for your lovely feedback! We are so pleased to hear that we exceeded your expectations. Best, Auction House

Rated 5 out of 5 stars

First time buying at an auction

First time looking at an auction house, I can’t thank Auction House enough for all their help. From the first phone call to completion on our home, it seems so scary with the fast completion. We used their recommended solicitor and felt supported through each step. Can not recommend them enough. Especially Toby Wood from Cambridgeshire branch. A* all the way.

3 September 2026
Auction House UK logo

Reply from Auction House UK

Hi Rebecca, we are so pleased to hear about your positive experience with us, especially as a first-time Auction House client. It's wonderful to know we could provide support throughout the process, from your initial call to the completion of your home. We truly appreciate your high recommendation. Best, Auction House

Rated 5 out of 5 stars

Thank you guys so much you have been so…

Thank you guys so much you have been so very supportive at what has been a difficult time for me with illness in the family and you have advised me marvellously at each stage right up until today and the completion

And I am very happy that that's it now for everything and also a huge thank you for recommending Linda for my solicitor she has been an absolute godsend too

2 September 2026
Unprompted review
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Reply from Auction House UK

Hi Yvonne, thank you for your kind review. We are so pleased to hear that we were able to provide support during a difficult time for you. We're also delighted that the recommendation for your solicitor was so helpful. Best, Auction House

Rated 5 out of 5 stars

Excellent Service & High Success Rates

We have been working with Dan from Auction House for the last few years. Dan and the company are professional, extremely knowledgeable, and more than pleasant to deal with, no questions too small! More importantly their success rate is fantastic on the properties we have placed or referred to them! I would strongly recommend using Dan and the team at Auction House if you are considering selling a residential or commercial property or land via Auction! Martin Adams. General Manager. Fletcher & Poole Estate Agents.

3 September 2026
Unprompted review
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Reply from Auction House UK

Hi Martin, we are delighted to receive your wonderful feedback. We truly appreciate your kind words about Dan's professionalism, knowledge, and pleasant approach. We are especially pleased to hear about our consistent success rate with the properties you have entrusted to us. Best, Auction House

Rated 5 out of 5 stars

I’ve worked alongside Dan for a while…

I’ve worked alongside Dan for a while now and have always had a really positive experience. He’s such a genuine, helpful and friendly person, and his hard work and efforts really show in the results he achieves.

The service he provides is always incredibly professional and knowledgeable, and he consistently goes the extra mile to make sure everything is dealt with properly. He’s a real pleasure to work alongside, and you can tell he genuinely cares about providing the best possible service to people as well as delivering the best possible results.

Dan is a real credit to the company and I wouldn’t hesitate to recommend him to anyone. Fantastic service from someone who clearly takes pride in what he does!

1 September 2026
Unprompted review
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Reply from Auction House UK

Hi Joe, thank you for taking the time to leave this fantastic feedback! We are so pleased to hear that you always receive such excellent service from Dan and that he always goes the extra mile. Best, Auction House

Rated 5 out of 5 stars

Dan Auction house

Working with Dan at the auction house has been a seamless process. Very good communication and always contacts me when a property comes available that he knows id be interested in

1 September 2026
Unprompted review
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Reply from Auction House UK

Hi Luca, thank you for your wonderful review! We are so pleased to hear that working with Dan and our team has been such a smooth process for you. Best, Auction House

Rated 5 out of 5 stars

3 Estate agents failed to sell our…

3 Estate agents failed to sell our property at a time when money was tight. As a result, we never got the price we wanted, but our dealing with Auction House were honest & reliable & in the end they managed to find a suitable buyer in a short time. I felt they did the best for us.

27 August 2026
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Reply from Auction House UK

Hi Paul, thank you for leaving this excellent feedback! Best, Auction House

Rated 5 out of 5 stars

Very proactive service

Very proactive service, which makes a very pleasant change when dealing with people in the purchasing of properties....

Just need solicitiors to act similarly and we wouldnt be waiting 14 weeks to exchange !

thank you

28 August 2026
Unprompted review
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Reply from Auction House UK

Hi Gordon, thank you for your five-star review! We are pleased to hear our service made a positive difference in your property purchasing journey. Best, Auction House

Rated 5 out of 5 stars

Quick and efficient purchasing of…

Quick and efficient purchasing of property with the help of Dan keeping things running smoothly

26 August 2026
Unprompted review
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Reply from Auction House UK

Hi Callum, thank you for your wonderful feedback! We are so pleased to hear that the property purchasing process was quick and efficient, and that our Dan was able to ensure everything ran smoothly for you. Best, Auction House

Rated 5 out of 5 stars

Dan was very helpful throughout the…

Dan was very helpful throughout the purchase which allowed the transaction to run very smoothly. Would definitely recommend!

13 July 2026
Unprompted review
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Reply from Auction House UK

Hi James, thank you for your five-star review! We're so pleased to hear that your experience was smooth and positive! Best, Auction House

Rated 5 out of 5 stars

We recently brought an auction house…

We recently brought an auction house listed by Austin Gray. The team were very thorough, professional and supported us through this process (of which this was the first time we had brought at auction).
I'd highly recommend the team and we're very happy!

25 August 2026
Unprompted review
Auction House UK logo

Reply from Auction House UK

Hi Jason, thank you for your fantastic review! We are so happy to hear that our team provided thorough and professional support during your first auction experience. Best, Auction House

Rated 5 out of 5 stars

Very helpful team which made the…

Very helpful team which made the process of finding a property quick and efficient.

27 August 2026
Unprompted review
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Reply from Auction House UK

Hi Benjamin, thank you for taking the time to leave this feedback about how quick and efficient you found the auction process! Best, Auction House

Rated 5 out of 5 stars

Great communication. FAST SALE!

Auction house did a great job selling my property in Nottingham. Such good communication from start to finish. Came to take photos of the property and the advert was up online the following day.

Still waiting for completion but everything has gone smoothly so far.

For anyone wanting a quick sale for whatever reason, highly recommend these guys.

26 August 2026
Unprompted review
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Reply from Auction House UK

Hi Marcus, thank you for your fantastic five-star review! We are so pleased to hear you had a great experience with us. We wish you all the best with the completion! Best, Auction House

Rated 5 out of 5 stars

Great communication throughout the…

Great communication throughout the whole process kept up to date with everything. Highly recommend thank you so much

26 August 2026
Unprompted review
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Reply from Auction House UK

Hi Sarah, thanks for taking the time to leave this excellent feedback for our Hull and East Yorkshire team! Best, Auction House

Rated 5 out of 5 stars

Very good service from Leah

Very good service from Leah, helped me through the national auction process which was quite confusing initally. Got me a decent fair price on the property also which I was happy with. Catherine also reasonable.

25 August 2026
Unprompted review
Auction House UK logo

Reply from Auction House UK

Hi Geno, thank you for your five-star review! We are so happy to hear that Leah and Catherine were so helpful. Best, Auction House

Rated 5 out of 5 stars

Hassle free sale

From the 1st meeting with Katie I felt comfortable to put the land sale in her hands. Everything was dealt with in a hassle free and timely manner with everything explained along the way. Many thanks

10 June 2026
Unprompted review
Auction House UK logo

Reply from Auction House UK

Hi there, thank you so much for your five-star feedback! We're so pleased to hear that Katie ensured you had such a positive experience with us. Best, Auction House

Rated 5 out of 5 stars

First class service Dayna was excellent…

First class service Dayna was excellent in her professionalism. Very knowledgeable and always on the end of the phone. I wound definitely use again. Thank you Dayna

25 August 2026
Unprompted review
Auction House UK logo

Reply from Auction House UK

Hi there, thank you for your wonderful feedback! We are so pleased to hear you had a great experience and that Dayna was so helpful throughout the process. Best, Auction House

Rated 1 out of 5 stars

The property we purchased at auction

The property we purchased at auction via Auction House, was not possible to legally own after completion, so we were advised not to complete. We loose our fees and deposit, it’s now back for auction so someone else looses their fees and deposit when the seller snd Auction house now have full knowledge it’s not legally proceedable.

1 July 2026
Unprompted review
Auction House UK logo

Reply from Auction House UK

Thank you for sharing this, and we're sorry to hear the completion couldn't go ahead as planned.

We'd like to look into exactly what happened here. However, we're unable to trace this to a specific property or Auction House branch from the details in this review. We have reached out to ask for more information but haven't had a response.

We'd genuinely welcome the chance to look into this properly. Please could you get in touch with us directly at digital@auctionhouse.co.uk with the address in question, so we can investigate and respond to the concerns raised, including around the property being relisted.

Best, Auction House

Rated 5 out of 5 stars

Auction house

Excellent service, staff and communication

24 August 2026
Auction House UK logo

Reply from Auction House UK

Hi Kevin, thanks for taking the time to leave this fantastic feedback! Best, Auction House

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