This company is one of those daylight robbery companies. SCAMMING C#*TS Lets you book a car and pay without putting a flight number. - sends request for the car. - on confirmation asks for... See more
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Booked a car rental for France. Site had clear information and good range of vehicles. Difficult area like insurance was well explained, and conditions / constraints crystal clear in plain language. H... See more
Company replied
Best deal ever. Normally when travelling to Europe we rent directly off Europcar. By booking through these guys, same car, same supplier, massive savings. Approximately 50% less than going direct! How... See more
Hired a 10 seater van from Europcar Zurich via Auto Europe. With 6 of us travelling we had many questions which the booking agent was able to research and return with answers. The Volkswagon Caravelle... See more
Company details
About Auto Europe New Zealand
Written by the company
With over 50 years of experience, Auto Europe is a leader in car hire and now available in New Zealand. Compare car hire in 190 countries and 28,000 locations and get a car hire that suits you for the best rate available.
Our ProductsContact info
P.O. Box 1321, 2059, North Sydney, Australia
- 0800 885 052
- reviews@autoeurope.co.nz
- autoeurope.co.nz
3.7
Average
217 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Auto Europe New Zealand
Hi Steve,
Thank you for taking the time to leave a positive review about our easy and simple booking process. We're thrilled to hear that you found our system simple and that our information was readily available.
We strive to make the booking process seamless and easy for our customers. We also believe transparency is essential, and we're glad to hear that our information was accessible and helpful.
We appreciate your feedback and hope to continue providing top-notch service to all of our valued customers. If you have any further comments or suggestions, please don't hesitate to contact us. We value your input and are always looking for ways to improve our services.
Thanks again for choosing Auto Europe. We look forward to serving you in the future!
Kind regards,
Ashleigh
Reply from Auto Europe New Zealand
Hi,
Thank you for taking the time to leave a positive review about our easy and simple booking process. We're thrilled to hear that you found our system simple and straightforward and that our information was readily available.
We do have certain suppliers that offer GPS units within the vehicle. Let us know if your require addition assistance with this.
We strive to make the booking process as seamless and easy as possible for our customers. We also believe transparency is essential, and we're glad to hear that our information was accessible and helpful.
We appreciate your feedback and hope to continue providing top-notch service to all of our valued customers. If you have any further comments or suggestions, please don't hesitate to contact us. We value your input and are always looking for ways to improve our services.
Thanks again for choosing Auto Europe. We look forward to serving you in the future!
Kind regards,
Ashleigh
Very simple booking process
30 January 2023
Unprompted review
Reply from Auto Europe New Zealand
Hi,
Thank you for taking the time to leave a positive review about our easy and simple booking process. We're thrilled to hear that you found our system simple and straightforward and that our information was readily available.
We strive to make the booking process as seamless and easy as possible for our customers. We also believe transparency is essential, and we're glad to hear that our information was accessible and helpful.
We appreciate your feedback and hope to continue providing top-notch service to all of our valued customers. If you have any further comments or suggestions, please don't hesitate to contact us. We value your input and are always looking for ways to improve our services.
Thanks again for choosing Auto Europe. We look forward to serving you in the future!
Kind regards,
Ashleigh
very good clear and quick
26 January 2023
Reply from Auto Europe New Zealand
Hi,
Thank you for taking the time to leave a positive review about our easy and simple booking process. We're thrilled to hear that you found our system simple and straightforward and that our information was readily available.
We strive to make the booking process as seamless and easy as possible for our customers. We also believe transparency is essential, and we're glad to hear that our information was accessible and helpful.
We appreciate your feedback and hope to continue providing top-notch service to all of our valued customers. If you have any further comments or suggestions, please don't hesitate to contact us. We value your input and are always looking for ways to improve our services.
Thanks again for choosing Auto Europe. We look forward to serving you in the future!
Kind regards,
Ashleigh
Reply from Auto Europe New Zealand
Hello,
Thank you for your review.
We are happy to hear you have had a great experience booking with Auto Europe New Zealand.
Kind regards,
Ashleigh
Booking Change
I needed to change a reservation and it was no problem. Person I dealt with did a great job. Thank you.
8 January 2023
Unprompted review
Reply from Auto Europe New Zealand
Hello,
Thank you for your review.
We are happy to hear you have had a great experience with our customer service team when amending your booking with Auto Europe New Zealand.
Hope to see you again soon.
Kind regards,
Ashleigh
Easy booking system
8 January 2023
Reply from Auto Europe New Zealand
Hello Graeme,
Thank you for your review.
We are happy to hear you have had a great experience booking with Auto Europe New Zealand.
Kind regards,
Ashleigh
Reply from Auto Europe New Zealand
Hi Geoff,
Thank you for your review.
We are happy to hear you have had a great experience Auto Europe New Zealand and that our information provided was helpful when booking.
Hope to see you again soon.
Kind regards,
Ashleigh
Definitely using AutoEurope next time
Fast, easy booking experience. Unfortunately due to Covid19 we have had to cancel trip from NZ to France in July. Emailed cancellation, and received confirmation within 12 hours that a full refund will be processed and paid in next 4-6 weeks. No hassle, no arguments. Will definitely be using AutoEurope when travel restrictions are lifted.
4 May 2020
Unprompted review
Reply from Auto Europe New Zealand
Hi Chris,
Thank you for your kind words.
Once restrictions are lifted, I hope you get to travel to France as it's such a beautiful country.
Kind Regards,
Shelley @ Auto Europe
I booked and waited over 48 hours for…
I booked and waited over 48 hours for confimation. Eventually I was informed the car I wanted was not av`l but I could have another car at a much higher price. Another company gave me instant confirmation and the car I required.
16 February 2020
Unprompted review
Reply from Auto Europe New Zealand
Hi Glenn,
We are very sorry to hear this.
If you are wanting to discuss this matter further please do not hesitate to call us toll-free on 0800 885 052. Again, we apologise for any inconvenience that has occurred for you.
Kind Regards,
Miriama @ Auto Europe
I have used Auto Europe for many years…
I have used Auto Europe for many years now and have always received excellent service
15 February 2020
Unprompted review
Reply from Auto Europe New Zealand
Hi Deborah,
Thank you for choosing Auto Europe time and time again.
Your loyalty is much appreciated!
Kind Regards,
Miriama @ Auto Europe
I have found AutoEurope gives me the…
I have found AutoEurope gives me the best prices and everything goes like clockwork. When I booked in several different countries in Europe they gave me an extra 5% off all my hires! RB
11 February 2020
Unprompted review
Reply from Auto Europe New Zealand
Hi Rob,
Thank you for choosing Auto Europe, we realy appreciate it!
We hope you enjoy your time away.
Kind Regards,
Miriama @ Auto Europe
Easy website to use and book on.
2 February 2020
Unprompted review
Reply from Auto Europe New Zealand
Hi Derek,
Thank you for your review and thank you for choosing Auto Europe!
We hope to speak to you again soon.
Kind Regards,
Miriama @ Auto Europe
Our experience with Avis Rentals was the worst in my life
Our experience with Avis Rentals Fiumicino Airport on 21 Dec 2019 is the worst I have ever had. I did the booking through auto Europe. A three day hire of a car (Lancia Ypsilon or similar) pick up time 1 pm. By 3.30 we were exiting the building in an old Fiat Punto, no wheel trims, reeking of cigarette smell. A tank supposedly full but only showing 3/4. I had prepaid $112.00 NZ. I checked my visa and discovered that an additional $511.26 has been taken from my visa.
Never again.
23 December 2019
Unprompted review
Reply from Auto Europe New Zealand
Hi Edwin,
We are very sorry to hear this and our customer service team has been in contact with Avis over the seasonal period to help rectify this for you.
We hope you had a great Christmas and New Year.
Kind Regards,
Miriama @ Auto Europe
This is the second time I've used this…
This is the second time I've used this site, and it's been very straight forward. If the service is as good when i pick up the car, that will be fantastic.
18 December 2019
Unprompted review
Reply from Auto Europe New Zealand
Hi Christopher,
Thank you for your feedback, we will take this into consideration with our suppliers.
We hope you had a great Christmas and New Year.
Kind Regards,
Miriama @ Auto Europe
Reply from Auto Europe New Zealand
Hi Brian,
We're glad you found a great deal with Auto Europe,
we're more than happy to help you out!
Have a great day,
Miriama @ Auto Europe
Solutions not problems. Great mindset!
Helped out with a challenging situation. Solutions not problems. Great mindset!
18 October 2019
Unprompted review
Reply from Auto Europe New Zealand
Hi Miles,
That's great to hear!
Have a great day today.
Kind Regards,
Miriama @ Auto Europe
Quick and easy
Quick, comprehensive and easy to follow online booking.
13 October 2019
Unprompted review
Reply from Auto Europe New Zealand
Hi there,
Thank you for leaving your feedback, it's glad to hear how easy the process was for you.
Hope to speak to you again soon!
Kind Regards,
Miriama @ Auto Europe
Reply from Auto Europe New Zealand
Hi Ger,
Thank you for your feedback!
Kind Regards,
Miriama @ Auto Europe
Booked a rental car for my trip from…
Booked a rental car for my trip from Melbourne to Sydney, needed to make some changes to pick up and drop off. No problems, simple phone call and everything done. Amended confirmation in my in-box within minutes of getting off the phone, don't recall to whom I spoke, but an excellent result. Very satisfied with their service.
1 October 2019
Unprompted review
Reply from Auto Europe New Zealand
Hi Andy,
Thank you very much for your review.
We hope you enjoyed your trip to Sydney!
Kind Regards,
Miriama @ Auto Europe
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