It is looks now as scam company. they sell services for really good prices, but after some months of minor using 1€ hosting they trying to make payment from your account for amount 26€ for something w... See more
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I was stuck on a ship in the middle of the Pacific Ocean when came suddently the impossibility to send professional e-mails. The Support service replied to my message within a couple of hours, and fo... See more
My experience with Arsys has been great.I wish to mention Mr. Fernando Pérez who has been extremely helpful, people like him give customers like us, faith in Arsys.es
Great costumer service, can call anytime and arrange any problem. Just called Maite and she was kind and really helpful! Thanks!
Company details
- Web hosting company
- Cloud Computing Service
- DNS Provider
- Ecommerce solution provider
- Email service provider
- Internet Service Provider
Written by the company
Hosting y registro de dominios. Servidores dedicados. Servidores Privados Virtuales (VPS). Registre su dominio en arsys.es y asegure su presencia en Internet. Líder en registro de dominios y alojamiento web.
Contact info
C. Madre de Dios, 21, 26004, Logroño, Spain
- +34 941 62 01 00
- comercial@arsys.es
- arsys.es
3.9
Great
739 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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It is looks now as scam company
It is looks now as scam company. they sell services for really good prices, but after some months of minor using 1€ hosting they trying to make payment from your account for amount 26€ for something with name “email backup service”, where i even didnt use emails at all. And it is my problem, as customer, that i didnt uncheck checkbox during regustration. Definitely i cant recommend this company for using for cheap simple hosting.
16 August 2026
Unprompted review
Consistently good service over many years.
Consistently good service over many years and any problems with malware or attempted attacks dealt with quickly and efficiently.
5 May 2026
I was stuck on a ship in the middle of…
I was stuck on a ship in the middle of the Pacific Ocean when came suddently the impossibility to send professional e-mails. The Support service replied to my message within a couple of hours, and found the solution by changing the SMTP server settings. It worked again immediately.
Implication, reactivity and know-how. Perfect!...
12 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I am having issues with my email from…
I am having issues with my email from trusted senders going into a spam filter. I was told that I should contact the sender (example Google) to make changes on their side!
6 February 2025
Reply from Arsys
Sorry to hear about that, Anthony!
I looked over the response we gave you and it seems like you must have a filter in your email client, as the messages seems to go to spam only when the installed client in your device connects to the mailbox. You can see that the trustful messages are in inbox, as expected, if you connect to the mailbox using the webmail.
Please, contact support back if you have additional doubts!
they are randomly buying domain names…
they are randomly buying domain names and then locking these domains from buyers and when i contacted the support they had no clue that her own company is the registrar of the domain , i tried to make a deal with them even if i am going to pay more, but there is no clear procedure or real customer support
29 November 2024
Unprompted review
Reply from Arsys
Hi,
We are very sorry to hear about your negative experience with our services.
At Arsys, we don't buy domains and then resell them to customers, promised.
The domain you were interested in is registered by one of our customers. Unfortunately we don't provide domain broker services; as my colleague told you over the chat: you will need to contact directly with the registrant (domain owner).
Registrant email is protected by GDPR, but you can fill the form in https://registrar.domainconnection.info/privacy and the registrant will receive your message. It's up to the registrant to answer back.
We wish you luck with the transaction!!! And, additionally, I hope I have been able to explain why we at Arsys can't be of more help with this topic.
We have just requested additional info via Trustpilot to review the specifics of your situation. This information will help us locate your customer data, check the incident, and enhance our procedures.
Thank you in advance!
Arsys
good platrom
good platrom , i like this platfrom because its simple and responsive website for buy domain and hosting
17 November 2024
Reply from Arsys
Thanks for your comments!
Resolución de problemas
7 November 2024
Reply from Arsys
Gracias por tu valoración!
Nos alegra saber que te hemos podido ayudar.
Si tienes más problemas en el futuro, contacta con nosotros.
Un saludo,
Arsys
very effective support
25 October 2024
Reply from Arsys
Hello Adib,
Thank you for your comment about our Customer Service.
We are glad to know about your experience with us!
Regards,
Arsys
Reply from Arsys
Thank you for your comments and feedback!
We're glad to know that you are happy with our servers.
If you need any additional help in the future, please reach out to our Customer Service.
Regards,
Arsys
Terrible control panel and even worse…
Terrible control panel and even worse customer support. If you want a trip to the 90s, they are your place
14 October 2024
Unprompted review
Reply from Arsys
UPDATE 16-OCT_________________________________________
Thank you for sending us your customer information, which has allowed us to review what happened.
We will take your feedback about our Control Panel into account when evaluating future updates and improvements.
On the other hand, we have noted that you have already contacted our Customer Service team. If you need anything else in the future, please reach out to us so we can assist you.
Best regards,
Arsys
________________________________________________________
Hi,
We are very sorry to hear about your bad experience with us.
We have just requested additional info from you through Trustpilot to identify what has happened exactly. This info will help us to review what happened to you for improving our internal procedures and your own attention and service.
Thanks in advance,
Arsys
If I could put 0 stars
If I could put 0 stars, I would. It took us 2 weeks to reach someone competent who speaks English within the company to help us connect a domain to SquareSpace. Daily trials by email, refusal to give us a contact number, no cooperation, completely user unfriendly interface online with important pages for DNS records not working at all, no one competent able to help with what usually takes 5 minutes. I work as a designer
for my client and have never seen such an unprofessional hosting service. Eventually, having been brought to almost tears not just once, we managed to reach for the first time someone competent and kind last Friday (Suzanne) who managed to solve the issue. We were on the verge of giving up a 10 year old domain, feeling completely blocked and frustrated.
I would not use this service to host a website.
5 April 2024
Unprompted review
Reply from Arsys
Hi Irena,
We are very sorry to hear about your bad experience with us.
We have just requested additional info from you through Trustpilot to identify what has happened exactly. This info will help us to improve our internal procedures and your own attention and service, if you give us another opportunity in the future.
Thanks in advance,
Arsys
Poor Customer Service | Not available to US Citizen's
I recently had an incredibly frustrating experience with Arsys, a process that ended with my order being unjustifiably canceled and my account closed twice. Despite my efforts to comply with their verification process by submitting multiple personal documents (driver's license, electricity bill for address proof, passport, and a photo of myself holding my passport), my order for a dedicated server was repeatedly canceled without a clear explanation.
The so-called "support team" provided nothing but automated responses, continually rejecting my documents without specifying the reasons. Attempts to resolve these issues over the phone were met with rudeness, and I was bluntly told that help was only available via email, contradicting the purpose of a help desk.
In a last-ditch effort, I created a new account and attempted to use their live chat for support. I was connected with a representative named Javier Palacio, who promised that someone would contact me regarding the matter. Unfortunately, this resulted in my account being closed once again the following morning.
This experience has left me questioning the company's ability to serve customers efficiently and its willingness to cater to U.S. citizens, a query that remains unanswered. The lack of transparency, poor customer service, and the automated, impersonal handling of significant issues are unacceptable.
I hope this review serves as a warning to others considering Arsys for their dedicated server needs. The lack of accountability and support I experienced indicates that this company may need to be equipped to handle your business with the respect and efficiency it deserves.
Edit: 02.19.2024
I provided copies of the documents requested via email; the customer service team was not helpful; they kept repeating the same automated message and did not want to clarify what type of document was missing.
12 February 2024
Unprompted review
Reply from Arsys
Hi Jonathan,
We are very sorry to hear about your bad experience with us.
We have just requested additional info from you through Trustpilot to identify what has happened exactly. This infor will help us to improve our internal procedures and your own attention and service, if you give us another opportunity in the future.
Thanks in advance,
Arsys
______________________________________________
We are sorry to hear about your bad experience with our services and procedures, Jonathan.
Our customer service colleagues tell us that in they had previously informed you about the exact documentation we need to process the order registration. You will find the info in your ticket [ES-2024021420358366]. As we have not received the exact and complete documentation we requested, the order was canceled due to security reasons.
Arsys
Unfortunately, I cannot give zero stars or minus stars
one of the hosters and registrars who publish criminal websites and are not aware of their responsibility
complaints and reports are not processed or only weeks later
the organized crime has now found another hoster and registrar who continues to host and release such websites even in Europe despite the Digital Service ACT
there is no verification of the content and no verification of the criminals!
on the contrary, the defrauded user then has to defend himself by means of identifications and mails and reports...and is not taken seriously
the criminals can put a scam online within a few minutes...as a victim i have to fight for weeks and months and nobody wants to pay the resulting costs
29 November 2023
Unprompted review
Reply from Arsys
Hi Markus,
We are very sorry to hear about your bad experience regarding abuse topics. We have just requested additional info from you through Trustpilot to identify what has happened exactly.
Issues related to fraud and abuse can be distressing if you are affected, and we want to assure you that the security and well-being of our users are our top priorities. We investigate every single case thoroughly, so we would like to provide some info abouT our approach.
Our team is dedicated to acting promptly and efficiently in response to fraud and abuse reports. We adhere strictly to regulations and laws governing these matters, ensuring that our actions are not only swift but also compliant with legal requirements. It's important to note that the investigation and resolution process may involve various stakeholders, and we prioritize thoroughness to prevent any unintended consequences.
In order to maintain the integrity of our platform and protect Internet users, we have implemented robust security measures and continually update our processes to stay ahead of emerging threats. Additionally, we actively collaborate with relevant authorities to ensure our practices align with industry standards and legal frameworks.
We apologize if you experienced delays in our response, and we appreciate your patience as we work to address these concerns. Your input is invaluable, and we are committed to refining our procedures to provide a better experience for all our users.
If you have specific details or incidents you would like us to review, please feel free to share them with our support team at info@arsys.es. Furthermore, we will ask you in the background for your contact information and more details, so that we can further investigate your individual issue. Your cooperation is crucial in helping us further investigate and take appropriate actions.
Once again, thanks for your vigilance and for entrusting us with your feedback.
____________________________
Hi again Markus,
We have double-checked your specific case, with the info you sent through Trustpilot. As our Customer Care colleagues responded, the domain name you reported is not hosted with Arsys although actually it is registered through our domain names registrar and therefore our scope of action is limited.
Furthermore, although we totally understand your concerns, it is essential to highlight that it is mandatory to act according to the law, the regulations and contracts.
We are fully committed to a better Internet for all and we will continue to work along these lines and to collaborate with authorities, users and other providers.
Regards,
Arsys
VERY HELPFUL TO SOLVE ANY PROBLEM
7 November 2023
Unprompted review
Great costumer service
Great costumer service, can call anytime and arrange any problem. Just called Maite and she was kind and really helpful! Thanks!
3 October 2023
Unprompted review
My experience with Arsys has been…GREAT
My experience with Arsys has been great.I wish to mention Mr. Fernando Pérez who has been extremely helpful, people like him give customers like us, faith in Arsys.es
18 April 2023
Unprompted review
Good company and very good client…
Good company and very good client attention
30 September 2022
Unprompted review
An excelent service
An excelent service! So efficient, quick and helpfully.
20 March 2021
Unprompted review
non-professional, to flee
they have blocked access to French version services, I cannot configure my sites, their supprot does not answer, their telephone number in France does not work.
to flee
9 December 2020
Unprompted review
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