APO Reviews 

1,274
TrustScore 2 out of 5

2.2

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2.2

Poor

TrustScore 2 out of 5

1k reviews

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2.2

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(1,274)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Ray at the reception is absolutely…

Ray at the reception is absolutely amazing. He is incredibly friendly, welcoming, and always willing to help. Every time I have a question or need support, he goes out of his way to make things easier. His positive attitude really makes a difference and creates such a nice atmosphere. Thank you, Ray, for being so kind and helpful!

16 January 2026
Unprompted review
Rated 5 out of 5 stars

GREAT!!

I don't know whats wrong with people on here, I read so many reviews after ordering and got super scared that this pharmacy might be a scam but the products arrived within 2 days after placing my order and in great condition, I also checked on checkfresh online and the products are 100% legit so I decided to post this review here for people who might be in a similar boat as me

11 August 2025
Unprompted review
Rated 1 out of 5 stars

Don't buy a samsung twin cool American…

Don't buy a samsung twin cool American fridge freezer ,4 months out of its 2 year warranty it went wrong ,fridge was warm freezer OK, should have had a five year warranty but was not advised about this and should have registered within 90 days ,tried to have it fixed by a local company but its still faulty .would never ever buy another Samsung appliance £1500 for an American fridge freezer to last 28 months ,very poor quality ,samsung and a o couldn't give a dam about it

1 August 2024
Unprompted review
Rated 1 out of 5 stars

Very bad customer service…

I was very disappointed in the customer service of this highly regarded pharmacy. I ordered Grether"s Blackcurrant Pastilles (440g) from APO in November. I paid `25.70 euros. When I opened the box I noticed a bad smell and tasted one and it was definitely spoiled. I contacted the pharmacy and they requested a photo of the expiration date which was 03.2026 and the Lot number which I promptly provided. I was told that since the product had not expired there was nothing they could do about it. I asked again for a refund or a replacement and have not heard from them again. I am about to throw them out since they are inedible and will not use this pharmacy again.
Rosalie Bernstein

1 November 2023
Unprompted review
Rated 1 out of 5 stars

Very unprofessional

Very unprofessional, rude and disrespectful towards their residents especially the team leader Aga.
I don’t recommend to live…

17 January 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT TRUST APO

Terrible experience - avoid at all costs. I lived in many rentals over the years in London but this was the worst. The hosts including the team leader and manager are letting this place down. When I moved in the heater meter was broken so no reading was taken, it took them several months and several reminders from me to get it fixed. They agreed not to charge me for heating during that time, I have it in writing. When I provided the evidence of it, the host team lead and her manager just simply stopped responding. Bad attitude, bad customer service. Parcels were missing all the time, staff do not care. The automatic front door broken several times - this was security concern as the door was left wide open in the evening into the night so any random person from the street or the park that's right opposite could walk in at night - (the area and the park especially is not safe especially in the evening/after dark). Utilities overpriced. The maintenance guy called Pete was nice, friendly and helpful, he is no longer there. I do not recommend APO, there are other rental places (just a cross the river) you could go into.

3 October 2022
Unprompted review
Rated 1 out of 5 stars

Bad experience

We moved in approximately a week ago to this building and were enjoying our experience in the building. However this was tarnished by an experience that was had recently. Two maintenance men showed up and knocked on the door and then proceeded to let themselves into our apartment while my partner was at work. As I stopped them from entering the apartment there was difficulty in shutting the door as one of the men was still leaning up against it. When I raised this issue to the residence host Michelle she explained that it was a mistake and the maintenance crew came to the wrong apartment and asked how and why did they have access to mine. As I was distressed they offered for the manager to come up to talk to me which I declined, however a few minutes later the manager (Lorryn) still showed up at the door. The exchange thereafter was not pleasant and she was not sympathetic but instead tried to justify the situation and said the maintenance have access what do you expect. My mum was on the phone while it happened and was furious at how (Lorryn)spoke to me, she called them and spoke to a assistant manager (Sue)that put her on loud speaker to 5 other workers and Sue was again trying to justify the situation. My mum explained I didn’t want to see the (Lorryn) yet I was still distressed to which (Sue) responded what’s the problem since it was a women and not two men at her door. This is totally unprofessional and does not give the impression that managers care about the tenants. They claimed that the protocol was followed and that the maintenance men announced themselves before entering which is false and how would they even know since they weren’t there. Also I was made to feel like I was lying regarding the interaction with the crew and over exaggerating for reacting the way I did to two random men who I do not know walking into my apartment without legal access and prior 24 hour notice whether it was a mistake or not!
I understand that mistakes can happen, however the tenant should not be then made to feel like they are in the wrong when it was a them problem not me since they had illegal access. Awful management!

17 July 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT TRUST APO

I’ve lived in APO barking for over a year and it’s been a terrible experience. Awful security means parcels go missing all the time and the staff don’t care. The utilities company is terrible. The parking is a joke - staff give false information then your hit with massive fines. The staff didn’t have our keys ready on our move in date. They front door lock broke, was replaced but then we were given the wrong keys for it so couldn’t get in. The hot water has turned off multiple times. I’ve never lived anywhere so poorly managed with such a lack of care for residents.

9 December 2022
Unprompted review
Rated 5 out of 5 stars

I would recommend this company

I would recommend this company. They went to a lot of trouble to find my products in their various other pharmacies and delivered. There were a few problems from my side but that was really due to the language barrier, not their fault. They were very efficient. I would use them again.

20 August 2022
Unprompted review
Rated 5 out of 5 stars

Great chemist

Always well packed ..has also a great range of stuff that one needs. always arrives quickly..loads of different payment methods..

14 December 2021
Unprompted review
Rated 1 out of 5 stars

Over promise and under delivery...every time.

I have had several experiences with this delivery company and would suggest steering away from them as a delivery provider. I have given them several chances, but they have not followed through on any of their promises.

The first experience with XPO their delivery person showed up to the delivery site didn't knock on any door, didn't leave a voicemail and just left. They only delivery to my area once per week, and I had to travel 3 hours to meet him for this delivery. After calling customer service and the driver directly they didn't even attempt to help or take responsibility for this.

The second experience I had with them was I had a scheduled delivery, and given my prior experience with them I proactively called on the day of delivery to ensure they were delivering it still. When I called they told me my delivery items "didn't make it on the truck" and they didn't know why. I talked to 2 customer service reps and they promised a supervisor would follow-up with me same day...and nothing. I then called third time requesting a supervisor. Once on with the supervisor they keep promising the "hub" will get ahold of me. They all three told me I would get a call back same day, and nothing. This is still unresolved. I called again the next day and of the time of this review I still haven't gotten a response on when or how this will be delivered. Additionally, nobody has suggested they have any concern or apology for this delay and poor customer experience.

This company has shown time after time that they are not customer centric and avoid customer engagement at all costs.

If you're a consumer or a business looking to hire XPO stay away, if you run into a problem you'll almost certainly not be able to track anybody down to help solve your problem (let alone care).

23 June 2021
Unprompted review
Rated 1 out of 5 stars

Thieves

You will regret ordering from this pharmacy so you better don't do it. They won't sent you your goods and they won't pay you back your money. Believe me.

25 September 2019
Unprompted review
Rated 1 out of 5 stars

So so so so so schlecht online shop

I am sorry to write on English but my German is nicht so gut.
I placed an order from apo.com and soon a month will pass and I still didn't receive my purchase. I involved Paypay service since I payed the goods with Paypal and only now apo.com decided to send the goods. I still don't know if the order will arrive because I only got an email that it was sent. There is still no way to track the shipment via DHL, so... We shall see...

4 December 2018
Unprompted review
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