Alensa.de Reviews 

8,216
TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Very reliable, fast shipping. Recommend if you need to get your lenses quickly.

Company replied

Rated 5 out of 5 stars

I am very satisfied with the product Color lenses with dioptry bought by Alensa. Also, the delivery to Berlin Is very fast. I am recommending thus supplier. Price Is as always very acceptable.

Company replied

Rated 5 out of 5 stars

Best service! You are getting emails about every step, delivery extremely fast (even 1 day earlier), everything packed properly. Additionaly got a gift! Recommended to all my mates now! Thank you!

Rated 5 out of 5 stars

I had a great experience with Alensa. When the glass values I entered turned out to be not suitable for me, they kindly replaced the glasses without any extra procedures or payment, even though it was... See more

Company details

  1. Contact lenses supplier
  2. Glasses store
  3. Sunglasses shop

About Alensa.de

Written by the company

Gratis Versand für Kontaktlinsen, Brillen und Sonnenbrille sowie für andere Produkte über 39€
Der Versand ist für alle Bestellungen über 39€ gratis. Bei allen anderen Bestellungen beträgt er ab 2.89€. Für Kontaktlinsen, Brillen und Sonnebrillen ist der Versand mit DPD prinzipiell gratis. Jede Bestellung erhält eine Sendungsverfolgungsnummer. Die meisten Bestellungen werden in weniger als 2 Werktagen zugestellt.

Gratis Geschenke bei Bestellungen über 90€
Wählen Sie ein tolles Geschenk für jede Bestellung von 90€ oder mehr. Die Geschenke wechseln oft, es lohnt sich also dran zu bleiben.

Schneller Versand
Wir bearbeiten über 200.000 Bestellungen jeden Monat und sind stolz darauf fast 98% aller Bestellungen am selben Tag versenden zu können.

Immer Niedrigpreise
Wir sind bestrebt, Ihnen den günstigsten Preis auf dem Markt zu bieten, und wenn Sie ein besseres Angebot finden, werden wir mit ihm gleichziehen.

Die No.1 der europäischen Kontaktlinsenlieferanten
Wir sind stolz darauf, das größte Lager an Kontaktlinsen und deren Zubehör in Europa zu haben, was es uns ermöglicht, niedrige Preise und einen perfekten Service durch sofortigen Versand anbieten zu können.

Brillenrahmen hoher Qualität
Wir führen ausschließlich Originalprodukte aller großen Hersteller. Unser Online-Shop bietet mehr als 19.000 Brillen- und Sonnenbrillenmodelle von mehr als 80 Marken, darunter Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger und Prada. Wir haben alle Fassungen auf Lager und können sie sofort versenden.

TOP Qualität bei Brillengläsern
Wir lassen alle Brillengläser in Europa für Sie anfertigen. Dabei arbeiten wir mit weltweit führenden Glasherstellern wie Zeiss, Adrial oder Essilor zusammen. Unsere Optiker:innen halten die höchsten Standards bei der Herstellung und Montage von Brillengläsern mit Stärke ein.

Alensa.de
Das Wissen und die Erfahrung, die wir in 20 Jahren auf dem Markt gesammelt haben, haben uns geholfen, einen umfangreichen Produktkatalog, ein engagiertes Kundendienstteam und Millionen zufriedener Kunden aufzubauen.

Contact info

4.8

Excellent

TrustScore 5 out of 5

8k reviews

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4.8

All reviews

(8,216)

963 reviews in the last 12 months

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Rated 5 out of 5 stars

Very reliable

Very reliable, fast shipping. Recommend if you need to get your lenses quickly.

15 August 2026
Unprompted review
Alensa.de logo

Reply from Alensa.de

Hello,

thank you for your positive feedback.
We are happy that you are satisfied with you purchase from us.

Your Alensa-team

Rated 5 out of 5 stars

always trustworthy

always trustworthy. Good prices uncomplicated procedures.

19 October 2025
Alensa.de logo

Reply from Alensa.de

Hello Dieter,

thank you for your positive feedback.
We are happy that you are satisfied with you purchase from us.

Your Alensa-team

Rated 4 out of 5 stars

Everything was perfect

Everything was perfect, fast shipping.

30 April 2026
Unprompted review
Alensa.de logo

Reply from Alensa.de

Hello Anita,

thank you for your positive feedback.
We are glad that you are satisfied with your purchase from us.

Your Alensa-team

Rated 5 out of 5 stars

Very professional

Very professional, precise and accurate

21 January 2026
Alensa.de logo

Reply from Alensa.de

Hello Dejan,

thank you for your positive feedback.
We are happy that you are satisfied with your purchase from us.

Your Alensa-team

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Perfect!

29 October 2025
Alensa.de logo

Reply from Alensa.de

Hello,

thank you for your positive feedback.
We are happy that your purchase with us went quickly and smoothly.

Your Alensa-team

Rated 5 out of 5 stars

I buy contact lenses there for my whole…

I buy contact lenses there for my whole family for years!They're super efficient and correct My lenses are always here after about 2 business days,and i live in Germany. They have fair prices and i plan to buy from them forever! They're the best.

30 September 2025
Alensa.de logo

Reply from Alensa.de

Hello M.A.,

thank you for your nice feedback.
We are very happy that you are satisfied with our services and your purchases from us, and we really appreciate it.

Your Alensa-team

Rated 5 out of 5 stars

Good price and delivery

Good price, quick delivery

6 February 2025
Alensa.de logo

Reply from Alensa.de

Hallo Pawel,

vielen Dank für Ihr positives Feedback.
Wir freuen uns sehr, dass Sie mit Ihrem Einkauf bei uns zufrieden sind.

Ihr Alensa-Team

Rated 4 out of 5 stars

Good products at a good price.

Good products at a good price.
They are usually quick to, but I think this time there was a problem with their delivery provider in Berlin, but not a fault of Alensa as far as I could tell.

15 July 2025
Alensa.de logo

Reply from Alensa.de

Hello Malte Øhlers,

thank you for your feedback.
We are happy that you are satisfied with your purchase from us.
As for the inconvenience caused during shipping, this happens occasionally and unfortunately we have no control over it. However, should an unpleasant situation arise with your order in the future, please contact our customer service team, who will be happy to help you resolve the issue.

Your Alensa-Team

Rated 4 out of 5 stars

Normally works well.

Surprisingly fast delivery. Was longer than expected but in Germany the mail is horrible.

14 February 2025
Alensa.de logo

Reply from Alensa.de

Hello Janne,

thank you for your feedback.
We are happy that your purchase with us went fast and that you are satisfied.

Your Alensa-Team

Rated 1 out of 5 stars
Alensa.de logo

Reply from Alensa.de

Guten Tag,

vielen Dank für Ihr Feedback.
Es tut uns leid, dass es bei der Lieferung Ihrer Bestellung zu Unannehmlichkeiten gekommen ist und Sie Ihr Paket nicht erhalten haben.
Bitte zögern Sie nicht, unseren Kundenservice zu kontaktieren, der Ihnen gerne helfen wird, die Situation zu Ihrer Zufriedenheit zu lösen.

Ihr Alensa-Team

Rated 1 out of 5 stars

Revisit your delivery conditions with…

Revisit your delivery conditions with your partner DHL. Their service is… unclassifyable.
Makes all your service the same. Also when I asked for support from you I haven’t got any response.

26 June 2025
Alensa.de logo

Reply from Alensa.de

Hello Erika, Thank you for your feedback. We are sorry to hear that the delivery caused those issues and we apologise for the inconveniences caused. We will surely address this matter with DHL to avoid it in the future. Thank you for your understanding and we hope you will enjoy the product. Kind regards - your Alensa-Team

Rated 5 out of 5 stars

Excellent company!

Excellent brand. The process of ordering a pair is simple. Postage was fast and their support service (when needing to check on the status of the order) was equally brilliant.

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Great quality, quick shipment and a good price

Great quality, good price and quick shipment. Wanted to get new glasses at my local glasses-shop, they offered me a very high price. Looked on Google and landed on Alensa.de. Orderd my first normal pair of glasses (RayBan) and they were great! Quick shipment and a very good price. After that I ordered a pair of sunglasses and the experience was the same. I can only recommed them!

30 May 2025
Unprompted review

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