Airport Specialists Cars Reviews 323

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the easy and accommodating booking process. People appreciate the clear communication, including timely updates with driver and vehicle details. The punctuality and reliability of the service are also frequently mentioned, which reduces the stress associated with airport travel. Consumers consistently describe drivers as professional, friendly, and courteous. Many reviewers specifically mention the cleanliness and comfort of the cars, with some appreciating the added touch of complimentary water and newspapers. The overall sentiment points to a high level of satisfaction, with many customers expressing their intention to use the service again and recommend it to others.

Based on these reviews

Rated 5 out of 5 stars
Verified

We have used Airport Specialist Cars a number of times now and they have become our go-to trusted taxi provider for our holiday transfers. Always on time, always polite, great drivers, comfortable car... See more

Rated 5 out of 5 stars

Recommend every time. We have used Airport Specialists for a number of years now. Always on time, polite and considerate. Thank you to David for our smooth journey to Gatwick and Jozef for the... See more

Rated 5 out of 5 stars
Verified

The booking process was extremely easy. There was lots of communication via email and text, I was kept well updated. Sandor picked us up on time and we arrived at our destination well within time.... See more

Rated 5 out of 5 stars
Verified

Excellent communication from booking to pick up for both outward and return journeys. Large comfortable vehicle, plenty of space for 4 adults with luggage. Excellent driver (David). Have used the serv... See more

Rated 3 out of 5 stars
Verified

The pickup was stressful due to the driver being late and not telephoning us. He could not locate us and telephone calls were cut off and the drivers command of English was not the best. He parked... See more

Company replied

Rated 5 out of 5 stars
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Used Airport Specialist Cars for a flight returning into Heathrow at end of August 2025. Great service and experience. Our flight was slightly delayed but the driver monitored the situation and was th... See more

Rated 5 out of 5 stars
Verified

Fantastic service ! Great communication from start to finish - from the easy online booking system to the day of pick up . Handy reminders of pre booked journey stating vehicle description/registratio... See more

Rated 5 out of 5 stars

Have just returned from holiday to US and used Airport Specialist Cars for both journeys. Again service was excellent, both drivers on time, polite and smart. Information for both journeys very good f... See more

Rated 5 out of 5 stars
Verified

Sandor drove us to Gatwick airport. He was friendly, courteous and professional. He was a very competent, careful driver and kept us updated of road conditions and eta throughout our journey which was... See more

Rated 5 out of 5 stars
Verified

Absolutely fantastic service as always but on Saturday the service from Adrian was really excellent. His and the vehicles presentation was superb. Nothing was too much trouble and we certainly arrived... See more

Rated 5 out of 5 stars
Verified

The service was professional and friendly throughout. Booking was straight forward with all questions we had answered. The drivers turned up at the agreed time; they were well dressed, polite and... See more

Rated 5 out of 5 stars
Verified

First time using this company and I felt comforted throughout the process from placing the request to the driver arriving and being sent a text confirming the arrival. We have had bad experiences with... See more

Rated 4 out of 5 stars
Verified

My driver was prompt and friendly. I am disabled and traveled alone. The driver was kind enough to make sure I got into the airport terminal. My only negative comment is; my mobility scooter wasn't se... See more

Company replied

Rated 5 out of 5 stars
Verified

Friendly reception at airport, case carried by driver, offered water for the journey. Car was immaculate inside and out. Drive home very smooth. Definitely my go to company for excellent service, from... See more

Rated 5 out of 5 stars
Verified

Confirmation of driver, car and reg provided day before pick up. Driver friendly and arrived promptly. Impressed that the company already knew changes that had been made to the cruise terminal.

Rated 5 out of 5 stars
Verified

Easy to book online. Good communication from the moment of booking to pick up. Friendly driver who was there to pick us up from the airport within minutes of communicating with him. Would happily... See more

Rated 5 out of 5 stars
Verified

Driver arrived on time, looked smart and was very friendly. Car was roomy, comfortable and took all our luggage with room to spare. We felt totally safe, and good to travel with such a professiona... See more

Rated 5 out of 5 stars
Verified

Punctual, friendly, very smooth driver. . We arrived at the airport relaxed.

Rated 5 out of 5 stars
Verified

Very good service. We had an early pick up in the 10th June and afternoon collection from Bristol Airport, On time both legs, driver was amazing helping my mum in and out of the car. Will use again f... See more

Rated 5 out of 5 stars
Verified

Our driver turned up a few minutes early. The car was spotless and we arrived in good time for our flights. I appreciated that I could pay online in advance and that I got the driver's details the nig... See more

Rated 5 out of 5 stars
Verified

Prompt arrival. Driver, smart, polite and friendly. Cars very clean and modern. Return journey was in a very impressive luxury Mercedes with bottles of water waiting for us, when we got in.

Rated 5 out of 5 stars
Verified

Brilliant as always. I can’t say much more than that but expect great service, lovely drivers and excellent communication every time. Thank you

Rated 5 out of 5 stars
Verified

We’ve used ASC many times and they are very punctual and reliable. We find it just takes all the stress out of travelling to the airport. This time was no different. Wouldn’t hesitate to recommend the... See more

Rated 5 out of 5 stars
Verified

Excellent from booking to drop off. Very professional gave us a great no hassle start to our holiday. We will definitely book again. Totally recommend.

Rated 5 out of 5 stars
Verified

Our taxi turned up slightly early when thought we live down a lane. Nice guy and really helpful to understand how to go through the airport system. Definitely use again

Rated 5 out of 5 stars
Verified

Brilliant service Drivers were very professional and friendly. Had total confidence in them and it made going to the airport so easy

Rated 5 out of 5 stars
Verified

Everything was great, in both directions. Driver was right on time, pleasant and polite. An excellent driver with an immaculately clean car. We will definitely use this company again.

Rated 5 out of 5 stars
Verified

Good to have an update with details of car and driver the day before departure. Reassuring that the taxi will arrive on time. It did, probably a few minutes early so no time to get anxious that the ta... See more

Rated 5 out of 5 stars
Verified

Excellent easy to use on line booking and payment. Details of driver, car etc provided 24 hrs in advance with a text telling you when the driver had arrived. Reasonable and fair pricing.

Rated 5 out of 5 stars
Verified

Jose was on time. A very professional driver delivering us to Gatwick safely. The car was immaculate as was Jose. A very good experience from Airport Specialist Cars.

Rated 5 out of 5 stars
Verified

A perfect journey. Pick up was on time as was the drop off at Heathrow. Driver (Sandor) was polite, helpful and was quite willing to chat with me if I was, otherwise he left me to enjoy the journey in... See more

Rated 5 out of 5 stars
Verified

Very good communication in the days leading up to your trip which gives you confidence the driver will turn up as requested. Very polite staff.

Rated 5 out of 5 stars
Verified

As always, car immaculate and comfortable, driver very professional and prompt, even at a 01.30 pickup. Nice touch to have a bottle of water for each of us in the door pocket.

Rated 5 out of 5 stars
Verified

Driver was there at arrivals ready for me. He was friendly and helpful. Good journey home car was comfortable, air con, great help on a hot day. Would recommend this company.

Rated 5 out of 5 stars
Verified

The drivers were friendly and efficient, on time and polite and helpful. Cars were comfortable and exceptionally clean. Have booked to use them again already

Rated 5 out of 5 stars
Verified

Friendly and accommodating booking process. Driver was prompt and pleasant, with a very smooth ride to Heathrow. I will happily use and recommend ASC again in the future.

Rated 5 out of 5 stars
Verified

David was a fantastic driver. The friendliest and most courteous I've dealt with a quite a well. I'd quite happily recommend anybody to use this service.

Rated 5 out of 5 stars
Verified

I thought the company was very efficient and reasonably priced. The car was spotlessly clean and the driver was polite and friendly.

Rated 5 out of 5 stars
Verified

Excellent service - due to flight delays we missed our original flight to uk but Airport Specialists Cars arranged for a replacement car to pick us up 12 hours later.

Rated 5 out of 5 stars
Verified

Excellent service. Prompt and reliable and the driver was super friendly. Will definitely be looking to use them again.

Rated 5 out of 5 stars
Verified

The cars were comfortable. The drivers arrived on time without any fuss. The drivers were easy to talk to! All round excellent and we would use the firm again.

Rated 5 out of 5 stars
Verified

Always use these taxis for the airport run. Amazing service as usual!

Rated 5 out of 5 stars
Verified

I highly recommend this company, door to airport, this meant my holiday started when I stepped into the car. Sandor is an excellent driver.

Rated 5 out of 5 stars
Verified

My drivers were professional, reliable and polite. As a woman travelling alone I felt safe and respected. The whole thing went off without a hitch and little details like providing water in the cars w... See more

Rated 5 out of 5 stars
Verified

Another lovely experience with Airport Specialists Car, this time to and from Gatwick. My drivers, Jose and Sandor were professional and very friendly. Sandor did not bat an eyelid when I nodded off i... See more

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Company details

  1. #2 of 19 best companies in Airport shuttle service
  2. #4 of 22 best companies in Taxi service
  3. #6 of 35 best companies in Transportation service

Written by the company

Airport Specialists Cars is a 24 hour, pre booked Airport transfer company based in Trowbridge, Wiltshire. We also cover all major seaports & the Eurostar terminal in London. We have has been established since 2001 We offer a professional service tailored to your travel needs. Whether you need collecting from a hotel, office, or your home, we are happy to offer bespoke arrangements. Our 20 years of experience means that we understand the worries that even the most well-travelled person can have. That's why we make sure you are well informed & updated regularly. Following your booking request, you will receive the details of your hire by email, in a pdf document. At 16:00hrs, the day before travelling you will receive a confirmation email or text message containing the Driver’s Name, Photograph & vehicle information. When your driver arrives, you will receive another message to tell you that they are at the pickup location. If you're looking for a well trusted, reliable service, Airport Specialists Cars are dedicated to providing a high-quality custom service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

323 reviews

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Rated 5 out of 5 stars
Verified

Excellent service time after time.

We have used Airport Specialist Cars a number of times now and they have become our go-to trusted taxi provider for our holiday transfers. Always on time, always polite, great drivers, comfortable cars. A perfect way to start and end your holiday. and the best part is, a taxi often costs less than parking.

18 October 2025
Rated 5 out of 5 stars
Verified

Excellent service

Excellent communication from booking to pick up for both outward and return journeys. Large comfortable vehicle, plenty of space for 4 adults with luggage. Excellent driver (David). Have used the service a few times and highly recommend.

11 October 2025
Rated 5 out of 5 stars
Verified

Absolutely fantastic service as always…

Absolutely fantastic service as always but on Saturday the service from Adrian was really excellent. His and the vehicles presentation was superb. Nothing was too much trouble and we certainly arrived in style. Thank you.

19 September 2025
Rated 5 out of 5 stars
Verified

Totally reliable

Our taxi turned up slightly early when thought we live down a lane. Nice guy and really helpful to understand how to go through the airport system. Definitely use again

19 September 2025
Rated 5 out of 5 stars
Verified

Great company to use

First time using this company and I felt comforted throughout the process from placing the request to the driver arriving and being sent a text confirming the arrival. We have had bad experiences with previous taxi companies. We definitely felt at ease with this company. Thank you

14 September 2025
Rated 5 out of 5 stars
Verified

Excellent Transfer to Airport

Driver arrived on time, looked smart and was very friendly.
Car was roomy, comfortable and took all our luggage with room to spare.
We felt totally safe, and good to travel with such a professional driver - well done.
Hope our return journey is as smooth.

13 September 2025
Rated 5 out of 5 stars

Recommend every time.

Recommend every time.
We have used Airport Specialists for a number of years now. Always on time, polite and considerate.
Thank you to David for our smooth journey to Gatwick and Jozef for the same on our return journey.
We must also mention the booking process which is effortless, easy to book and
has always been confirmed quickly. Driver details, car
make and registration are provided the day before.
Can't recommend them enough, from booking to returning home, a professional, friendly and punctual experience. Thank you all.

6 September 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Cruise terminal transport

Confirmation of driver, car and reg provided day before pick up. Driver friendly and arrived promptly. Impressed that the company already knew changes that had been made to the cruise terminal.

12 September 2025
Rated 3 out of 5 stars
Verified

Awful pickup- thankfully full service restored for return journey

The pickup was stressful due to the driver being late and not telephoning us. He could not locate us and telephone calls were cut off and the drivers command of English was not the best. He parked outside our home and made no attempt to handle our luggage except to put it into his car - which was too small and I had to travel with a large suitcase in the rear of the car. Modern, clean and reliable cars are stated on your website - the car was not clean and the red warning light flashing on the dashboard did not indicate reliability. It was a huge relief when the journey was over.
David on the return journey supplied the service and professionalism I thought I had booked for both journeys

10 September 2025
Airport Specialists Cars logo

Reply from Airport Specialists Cars

Thank you for taking the time to leave a review.
As we have explained to you on several occasions unfortunately the driver that was due to take you, sadly his wife had a heart attack so we had to find another driver at short notice so he could be with his wife.
We found another company who had a driver available at short notice, and we were informed by them that he had a large enough car but clearly, he didn't, I’m very sorry for this.
I'm also sorry he arrived 6 minutes late and couldn't find you, he did ring you but had a poor reception so that's why the calls kept cutting off.
The red flashing light was due to the suitcase in the car as the car thought there was a passenger sat there without a seat belt on, this is why it was bleeping all the time.
We felt we did the right thing at the time but sadly another company has let us down.
It is very rare that we use other local companies as they are simply not as good or reliable as us as you found out.
We are so sorry again, I’m glad you got to experience our normal service on the way home.

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