AIG Reviews 

The worst customer service i’ve ever experienced they ended the phone on me multiple times and said they was putting me on hold and just ended the phone it takes months to process anything too

rubbish service , i just cancelled my policy you just pay for nothing

This is a review for the attention of Apple and AIG Insurance

3 weeks ago my phone was stolen. Whilst I'm fine (even though your call centre operators did not think to check 🤷‍♂️) the subsequent saga of trying to claim through your insurance has been shocking!

Whilst in the Apple Store the morning after this happened I got an email to say the iPhone has been found. I could go on to 'Find My iPhone' and forward the details to the police.

In the end, it was in a block of flats so the police could not search there. Well, at least I've been paying my insurance monthly, I thought!

So imagine my surprise when, after agreeing to pay the excess, my claim was declined. The response was that when my phone was stolen my 'Find My iPhone' was turned off!

Luckily, I had all the evidence - the email notifications, the print screens of the live locations from 'Find My iPhone' timed and dated. The police case number where I supplied this information to. So I asked to 'appeal' the decision and send this information.

Again, the claim was declined. Now it was the Apple technicians who had claimed it was turned off when my phone was stolen (apparently!)

So I thought, OK - let me write out the timeline - so they could see when the phone was stolen and when I got the notifications of location, so there was no disputing this was turned on. Makes sense right?

At the time of writing this they appear to have accepted that - yes, indeed it was turned on when my phone got stolen. But apparently, the people who stole it subsequently disabled this. Great, I thought, finally my claim will be processed!

Oh no, wait, that's not right. Because now I've legitimately been emailed to ask if I have ANY idea HOW the individuals who stole the device may have disabled Find My iPhone!

You know what, you're right, I should be able to answer that. Let me just give them a call? 📞

Apple, on behalf of your loyal customers who may have to go through a similar experience after a phone theft ordeal. Do better.

STAY AWAY FROM THIS JOKE OF A COMPANY BEEN WAITING 4 weeks for a replacement I phone through apple care , save your time and money and don’t purchase apple care as they have this joke company dealing with their claims I ended up buying a brand new I phone as I need my phone for business and cannot wait 1 month for a new replacement

Hi, I have waited the exact number of days before I can put this complaint in, just 5 Buisness days. I am still waiting for my iPhone to be collected and shipped from Apple, bear in mind, it's been ready for collection since Monday the 3rd. AIG pick up my phone... and send it to me.....

It's obviously a fraudulent company and I doubt it actually exists..As soon as I called and asked to speak to someone about my policy I was told I was being transferred to the right department and the phone just went beeeeep and then silent.I have tried to call back since including the number in my policy and it doesn't even ring.I'll be reporting it to the IFB and going to put everything I have to expose this company because you dont just get to take £100 of my money

IF i could give zero star i would!!! UK law and england needs to kick out this company in UK because its scamming people please dont pay and go through this company ive had the worst experience ever ! i have claimed made on wednesday the 8th and yet i’ve called 6 times sent emails many time no response at all to my email and that staff didn’t help me at all AI actually so much better then these people why you answering the phone all the time when lie lie and not give my replacement phone when i have paidj £109 and i have paid £12 every single month for what ?! apple needs to hear me and take my comment and my formal complaints keep messing around with me and back and forth and said stuck in shippemtn says approved and thats all !! aboid avoid ombusman needs to get involved and shut this scum company asap !! AND give my replacement phone back asap !!!

Apple theft claim approved but 4 days and no update on device replacement -- just keeps showing as processing.

extremely slow service

Used to have the insurance but renewed with someone else as better. They have sold my data to a call centre that calls every day from a new unknown number. Asked for them to stop calling for weeks. I'm going to report to ICO and invoice them for every call.

I’ve paid a policy with this company for many years, I ask for a copy of policy. Which I pay every month for years and years, I’ve called aig twice refused all details of policy, I’ve ask tobe sent policy in post was refused, I’d like a refund of all payments due to this fact policy number P467750471-A

Horrendous. They fraudulently denied my valid lost iphone claim saying that find my iphone was off. Which is absolutely false.

I called this evening around 6pm, needing some information for my flight tomorrow, I know, last minute.com! Lynne was really helpful to find the information needed and call me back before closing.
Thanks!!

Last week, while skiing in icy conditions in the Austrian Alps, I fell and injured my knee. The ski rep recommended a local GP, where I received prompt and excellent treatment. As this was a private consultation, I realised that I would have to make a claim on my travel insurance. So I contacted the medical emergency assistance department of my insurance company, AIG. As I have existing medical conditions, I always buy my insurance through Just Travel. AIG had the cover I needed at a reasonable price.

Their team has been absolutely fantastic. All through the rest of my week in Austria (unfortunately my accident happened at the end of my second day skiing), I had regular updates from my case handler, Fanny. She arranged a medical consultation, in order to determine my needs. Then she organised a change of seating for my flight home to give me extra leg room to accommodate the splint I was wearing. Added to this was wheelchair assistance from the departure lounge, through check in and security, all the way to boarding the plane.

The day after I returned home, I had a call to make sure I had got home okay, followed swiftly by an email with the claim form attached, and details of how to make my claim. Having returned the completed form, I have had a call to let me know that the company has everything they need to make a decision, and I should hear from them in 3-5 working days.

The whole experience of dealing with AIG has been easy, smooth and extremely professional. Also, everyone that I have been in contact with has made my comfort and wellbeing the priority.

Apple care with theft+ is administered by these charlatans. My phone was snatched in London. And they won’t pay me out as they say find my phone wasn’t active. What the thieves have done I think is remove the battery. The phone is showing as having find my enabled on it yet they don’t want to replace my old iPhone 13 Pro that I’ve been paying into this scam for, for the past 5 years. May as well have saved my money and would have financed a new phone instead. Or perhaps I’ll find another insurance provider. You have been warned.

Refused travel insurance claim because my flight was cancelled owing to closure of the airport. The fact that this is not covered by their travel policy indicates it is not fit for purpose.

This insurance company is a scam...dont buy

Claimed for cancellation of trip to Jamaica following Hurricane Mellisa , genuine claim
Travel company cancelled FOC saving AIG over£8500
Claimed connecting flights in UK to LHR and lost car parking at McR
Sorry
Car parking not part of a holiday!!! So they expect us to walk to the airport!!
As flight With BA now cancelled and no longer data on line.,, sorry no refund!!
Should have let pay full costs of cancellation at over £9000
Agents evidently paid to reduce claims!
God help if it was a medical emergency!!!
Avoid at all costs

I dont trust that being insured with AIG is in my best interests and I will pay them minimal funds in future. Very surprised at the low payment (from an personal accident cover) for a full knee ACL rupture and miniscus damage that will have debilitating effects on my quality of life and my ability to apply myself professionally for years. The feedback system was very shifty too, only focused on how easy it was to claim, as opposed to whether I felt the claim was sufficient. Seemed to me that these stats would be sold to future would be customers to get them to pay a lot of money like I did, only to be disappointed with the payout. I dont trust this insurer is existing to provide me with a decent value product, it may be that their only goal is to maximise their profits. This also gives me wider doubts about US insurance providers compared to european ones.

Wouldn't pay out on my mum's death insurance. Stated she had something but that something wasn't want she died of.
Customer service is one of the worse I have ever came across, very rude and couldn't even my mother's name.
Supervisor was very cheeky and came across in a threatening manner.
Please do not be tempted to take any insurance from them and I personally don't think they should be operating in the UK.