Agency Aurora Reviews 

I’m honestly extremely disappointed with the service I’ve received.

This is now the third time this year that my ad account has had the exact same issue. I launch my campaigns at midnight, then wake up 10+ hours later to find they’ve spent $0, only to start spending at some random time later in the day or even in the afternoon. This completely disrupts my testing and costs me valuable time and money.

On top of that, the mobile app shows that my ad accounts are disabled, while Meta AI says they’re not disabled, and when I check from my laptop everything appears normal. The information is completely inconsistent, and nobody has been able to explain why.

The support experience has been even more frustrating. For the past few days I’ve only been told that the issue has been forwarded to the relevant team, yet I still haven’t received any meaningful update or solution. Responses are slow, vague, and it feels like nobody is actually taking ownership of the problem.

I’m paying $500 per month for this service, and frankly the level of support and reliability I’ve received is nowhere near what I would expect for that price. I’ve lost time, my campaigns have been delayed multiple times, and this has directly affected my business.

At this point, I need a clear explanation of what’s causing these recurring issues, a concrete timeline for resolving them, and a fair adjustment to my subscription for the downtime and delays your service has caused. If these problems continue without a proper resolution, I’ll have to seriously reconsider whether it’s worth continuing to use your service.

Great agency ad account service, and my manager Lohana is specially helpful and ready to solve all the problems that I had, such as top-ups taking too long to arrive at Meta.

I was hesitant about agency ad accounts but after Meta blacklisted my billing method I found Aurora and decided to engage their agency account services, I was very happy with the level of support, reliability and spent over $300K USD in ad spend using their service. I would highly recommend to anybody requiring agency ad accounts for their business to enagage them!

Aurora provides a really solid service. Reasonably priced, they're incredibly transparent with pricing, and their support is top-notch. My account representative, Ferdi, is especially great and we thoroughly enjoy working with him. Any time we have had any sort of issue with the service, I have an adequate response and solution within 24 hours. Genuinely can't recommend them enough.

I’ve been using the agency’s services for a year now and I haven’t had any issues. Even when there were some minor problems, my account manager, Ferdi, always responded promptly and we resolved everything quickly.

Awesome ! Thanks Aurora

We have been using Aurora Agency Accounts for both our Meta and Google stores, and the experience has been fantastic.

A huge shout-out to Kesler—he has honestly been the best to work with. The setup process was incredibly easy, and whenever we have a question, the response time is super fast. If you're looking for reliable agency accounts with top-tier support, I definitely recommend giving them a try.

Extremely disappointing and unprofessional experience.
I joined after being told clearly that they “support all niches” and that I could run campaigns on Taboola—I even asked this question before depositing funds. As soon as I made my initial top-up of $1,000, the story suddenly changed. They claimed Taboola “doesn’t allow it” and acted as if they never said it was possible, even though I had asked them directly.

I

What’s worse:

They took my deposit instantly

But now say the refund will take up to 7 working days

No accountability, no urgency, no professionalism

The whole experience felt misleading and careless. If a company cannot stick to its own promises or communicate honestly, it’s a major red flag. I would strongly warn others to be extremely cautious before depositing any money with them.

Have been using aurora for almost a year now, they have good ad accounts, their support team is great. My account manager Dom always helps with any issues and problems get resolved asap. Would definitely recommend their service

Aurora accounts are solid and my account manager Junnel is a legend! Always there to solve our issues in record time! Highly recommend!

Great company with great account manager ( Mr Donny )

Excellent, marvelous, and outstanding support by Fourth while using the Google Ads agency ad accounts.

Will recommend Aurora, and especially to work with Fourth.

SUPERB!!!!!

Awesome agency for quality accounts and great service! My rep Kesler is also super helpful, fast, very responsive and always there when I need him. Thank you :)

Fourth always being helpful and fixing issues in time

Agency Aurora has been responsive and easy to work with. Our account executive, Kesler, is knowledgeable and helpful, and has supported our campaigns smoothly and effectively!

We’ve been using their ad accounts for over a year now and we’re very happy with the service. The accounts perform perfectly, the wide range of top-up options fits our business extremely well, and the pricing is far better than competitors — especially once you start scaling.

Their support team is always quick to respond and problems get solved fast, which gives us a lot of confidence as we continue to grow. Overall, a reliable and highly recommended partner for advertising at scale.

A big thank you to Donny, our dedicated account manager, for his outstanding support and help throughout the entire collaboration!

They provide high quality AD accounts that basically allow you to have more flexibility in terms of approvals.

Just beware, unless you're spending a lot on AD spend the fees can get quite expensive.

300$ per month + 3% for topping up, another 2-3% taken out for stripe fees (if you're using a debit card), and another 2-3% if your bank charges fees for international payments.

It's a lot - but take the right steps you can minimize it significantly. Even down to 0% if you're spending enough with them. Overall good AD account as backup & for testing.

Lohana provided great support in terms of getting my questions answered so no complaints.