Abbey Travel Reviews 

2,612
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge, making the process pleasant and efficient. Many highlight the ease and convenience of the booking process, noting quick responses and stress-free arrangements for their well-organized trips and excellent overall service. However, some customers also noted significant dissatisfaction with the service, citing constant hurdles and a lack of follow-through. A few people experienced issues with unconfirmed flights and encountered advisors with unhelpful attitudes, alongside concerns about inadequate hotel research and poor communication.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as easy, quick, and... See more

Holidays

Clients share positive opinions on holidays, with many expressing delight and satisfaction with their travel... See more

Service

People report positive experiences with service, often highlighting the efficiency and professionalism of the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting agents as helpful, knowledgeable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dealt with Paul to organise a trip to Arsenal V Man City game last month. Paul was extremely helpful, I was really impressed with the promptness of his reply and I had a booking for the game including... See more

Company replied

Rated 5 out of 5 stars

Contact, Joanna, was cheerful. and extremely helpful. She copped on very quickly to what i was looking for and gave a number of options very quickly. Her email response gave me all the information I... See more

Company replied

Rated 5 out of 5 stars

I dealt with Paul in Abbeytravel & it was a pleasure to deal with him. Although i had done my research for F1 in Barcelona, his knowledge & reccomendations were top class. We got hotel & ticket packag... See more

Company replied

Rated 5 out of 5 stars

Orla was a great help when giving me options on my first cruise. She was very accommodating with my queries and requests. The process was very efficient and we are excited to experience our first cr... See more

Company replied


Company details

  1. Travel agent
  2. Cruise agency
  3. Cruise Travel Agency
  4. Cultural tours provider
  5. Tour Agent
  6. Tour operator

Written by the company

"Abbey Travel have been arranging holidays and leisure breaks for Irish travellers for over 40 years. The Irish Travel experts in all things travel! ☀ European Sun Holidays 🏙 European City Breaks 🏰 Official Disneyland Paris Packages 🛳 Cruise Holidays 🚵‍♀ Adventure Trips and Tours ⚽ Sports Travel Packages 🇺🇸 USA, Worldwide, Honeymoons & more Abbey Travel is an award winning travel agency, recently winning the title of Ireland’s Leading Travel Agent 2020, 2021 & 2022. At Abbey Travel we offer package holidays and curated tours to all your favourite destinations with flights, accommodation & expert advice ✈🛏


Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,612)

111 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

I booked my holiday to Orlando with Yvonne who was extremely helpful & made planning our trip so easy, as it was our first time going there. It made us feel at ease when she recommended a hotel & gave us tips to make the holiday seamless. She mentioned we were on our honeymoon & the hotel gave us a room upgrade which was an added bonus.
We had the best trip & couldn't recommend Yvonne & Abbey Travel enough. Looking forward to booking with you again😊

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Tour of Southern Ireland with Valeria

We took a tour of Southern Ireland with our guide Valeria, who was extremely knowledgeable and helpful. She also organized the vegan dinners, and for that we are truly grateful. Valeria gave us very useful information about all the places we visited, making even the bus trips enjoyable. The hotel stays were comfortable, and the staff was helpful. Our driver was a skilled guide.

4 July 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Fulvio
We think your lovely review is for Abbey Tours, which is a different company.
regards
Abbey Travel

Rated 5 out of 5 stars

The girls are just so nice and…

The girls are just so nice and professional
They make u feel like your on holidays as your booking it

1 July 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Tony
Thanks for your 5* rating and for the feedback about Jacynta and the team in Swords. We hope you have a lovely holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

Linda in Swords Abby Travel

We dealt with Linda in Swords Abbey Travel. She was excellent to deal with and worked very efficiently on our behalf. Always very quick to respond. The other ladies in the office gave us advice also coming near our holiday as it was our first cruise. The cruise itself was fantastic and we enjoyed it so much that we have contacted Linda again to give us a quote for another one!
I would recommend using an agent when booking a cruise because if there are any delays (we had a 3 hrs delay and the ship was held for a half hour for us), they cruise line look after you. I would highly recommend Linda in Abbey Travel.

27 June 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Martina
Thanks for your 5* rating and for taking the time to send such great feedback about Linda and the team in Swords. We are glad the girls were able to help with your delay and that you enjoyed the cruise.
regards
Abbey Travel

Rated 5 out of 5 stars

Just back from river cruise in France

Just back from river cruise in France, which we booked through Yvonne at Abbey Travel. It was really wonderful. Yvonne was very helpful from my first contact with her. The Riveria cruise and staff were really efficient. We are already looking forward to our next one. 10 out of 10

25 June 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Mary
Thanks for the 5* rating and for the lovely feedback about Yvonne and the Riviera team. We're delighted you enjoyed the cruise so much.
regards
Abbey Travel

Rated 4 out of 5 stars

Very professional and a pleasure to…

Very professional and a pleasure to deal with, booking process was easy and quick. I got everything I requested and everything I needed.

2 July 2026
Abbey Travel logo

Reply from Abbey Travel

Thanks for your 4* rating and for the feedback about Marc. We hope you have a lovely break.
regards
Abbey Travel

Rated 5 out of 5 stars

The staff are so good & helpful

The staff are so good & helpful, nothing is a problem. They are always there to help & support. I have booked with them for a few years now for my Australia trips.

2 July 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Maria
Thanks for your 5* rating and for the lovely feedback about Katerin and the Australia Travel team. We hope you have a great trip down under.
regards
Abbey Travel

Rated 5 out of 5 stars

Orla was very efficient and…

Orla was very efficient and professional and a pleasure to chat to on the phone

2 July 2026
Abbey Travel logo

Reply from Abbey Travel

Thanks for your 5* rating and for the feedback about Orla. We hope you enjoy your holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

Linda was so helpful

Linda was so helpful, really appreciate all she did to make out booking so easy!! She went above and beyond for us. Can't thank you enough Linda

30 June 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Trish
Thanks for your 5* rating and for the feedback about Linda. We'll be sure to pass it on! We hope you enjoy your holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

Excellent travel company

Excellent travel company. Will definitely use again.

3 January 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Liz
Thanks for your 5* rating and for your feedback. We're glad your trip went well.
regards
Abbey Travel

Rated 5 out of 5 stars

Once in a lifetime!

Just returned from a brilliant 3 week trip to Japan
I would like to thank Abbey Travel and in particular Sarah Tallants for the advice, tips, encouragement, support and planning for us
Japan is an amazing country in every way, so happy we decided to go.

10 June 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi
Thanks for your 5* rating and for the lovely feedback about Sarah. We're delighted to hear you enjoyed Japan so much.
regards
Abbey Travel

Rated 5 out of 5 stars

I dealt with Paul in Abbeytravel & it…

I dealt with Paul in Abbeytravel & it was a pleasure to deal with him. Although i had done my research for F1 in Barcelona, his knowledge & reccomendations were top class. We got hotel & ticket package. The booking process is very easy & convenient. Everything was 100%. Will definitely be back to Abbeytravel again for trips & would highly recommend them & their staff

12 June 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Eilis
Thanks for your 5* rating and for taking the time to send in such great feedback about Paul. We're glad your trip went well and look forward to looking after your future holiday plans.
regards
Abbey Travel

Rated 5 out of 5 stars

Great experience

Paul was brilliant, very knowledgeable and helpful when organising our recent F1 trip

12 June 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Kathryn
Thanks for your 5* rating and for the great feedback about Paul. We're glad you enjoyed the trip.
regards
Abbey Travel

Rated 5 out of 5 stars

Customer service

Yvonne who I had the greatest pleasure to deal with made my holiday plans very easy and enjoyable making sure I was in the right location.

12 June 2026
Unprompted review
Abbey Travel logo

Reply from Abbey Travel

Hi Lisa
Thanks for your 5* rating and for the lovely feedback about Yvonne. We hope you enjoy your holiday.
regards
Abbey Travel

Rated 5 out of 5 stars

Quick and easy process

Quick and easy process

2 June 2026
Abbey Travel logo

Reply from Abbey Travel

Hi Leah
Thanks for your 5* rating. We're glad you found the online booking process so easy. We hope you have a great trip.
regards
Abbey Travel

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