ANYCUBIC Reviews 

Love the equipment and when I had a problem support was quick to figure out the issue and find a solution

Support is very responsive during their online working window. I logged an issue regarding my Kobra S1 Max Combo and they very quickly diagnosed the problem and sent out a new part.

Customer service was amazing! I opened two tickets within two months and both were responded to within 24 hours. Basic site and easy to navigate to what you need. Very understanding and beyond willing to help! 10/10 experience.

I want to share my personal experience with Anycubic in the hope that it helps other buyers make an informed decision.

The products are certainly less expensive than many competing 3D printers, and to be fair, that's part of their appeal. Unfortunately, in my case, the printer was practically unusable. Filament kept breaking, prints failed repeatedly, and I was never able to complete a reliable PETG print despite extensive troubleshooting.

What disappointed me even more was the customer support. Instead of replacing what I considered a brand-new faulty unit, I was repeatedly asked to disassemble the printer myself and install replacement parts. Personally, I don't think this is a reasonable expectation for a consumer who has just purchased a new product.

The website advertises a 14-day return policy. However, when I requested to return the printer, I was told that I would have to pay the return shipping costs myself—even though the printer repeatedly failed and I wasn't willing to repair a brand-new machine on my own.

Fortunately, I had paid via PayPal and opened a dispute. Shortly afterward, Anycubic agreed to accept the return. However, they also asked me to close the PayPal dispute before I had received my refund. I declined, as I believe it is only reasonable to close a buyer protection case after the full refund has actually been credited to my PayPal account.

This experience left me very disappointed. Hardware defects can happen with any manufacturer—that's not the real issue. What matters is how a company handles those situations, and in my case, I wasn't satisfied with the process.

The biggest lesson I learned is that I will no longer rely primarily on sponsored YouTube reviews. Instead, I'll spend more time reading independent user forums and long-term owner experiences before making a purchase. After my experience, I found many forum posts from users describing issues similar to mine, which I wish I had read beforehand.

This is, of course, only my personal experience, and others may have had better ones. Nevertheless, I hope my story helps potential buyers do their own research before making a decision.

Simply a perfect support. No questions open and the printer is running now perfectly.

The fan in the ace pro was broken and they offer great service if the machine is still under warrenty.
The only thing is that you have to wait for the part to arrive, in my case 7 or 8 days. If I could have bought it somewhere in my country or in Europe, I would have done it because it arrives faster.
But I fixed the ace pro and it works great again!

Just bought the new kobra X 3D printer. Founf a gret support in solve a big issue expierenced during the print

I have purchased 9 anycubic printers from the official site and from eBay refurbished. As with any piece of advanced machinery they all have their challenges. As long as you communicate with the Anycubic after sales technical support team, they will provide you with the very best support. Even after the warranty is over they will continue to support with advice and even a break on the cost of parts. I am overall pleased with the product and support. I am having a hard time choosing another printer. Even the leading brand.

I was really frustrated with the broken clip. My brother told me to email Anycubic and without hesitation they said they would send a new part. I LOVE my printer and I can't wait to get it back working again!

This is my third attempt to share my experience, as the previous verifications were repeatedly removed by this platform for no valid reason. As a real customer whose printer recently surpassed 1,000 hours of heavy runtime, I want to emphasize that Anycubic's support is outstanding. When a minor communication fault occurred, their technical team diagnosed the logs accurately and shipped a replacement cable. Shortly after, a mechanical part on the Z-axis failed mid-print. The service agent handled the case professionally, avoided any unnecessary discussions, and arranged for the replacement parts under warranty immediately. While this review platform makes it incredibly frustrating for real users to leave feedback, Anycubic's actual customer service remains highly reliable and top-tier.

The people at AnyCubic are very helpful! I had some problems with my Kobra S1, but they always are there to help with advice and if needed they will send needed parts! Excellent aftersales service!

Broken heating block was replaced for free without issue. Great customer service experience! Very happy with the printer, already my second.

My cat chewed through the print head cable on my Kobra 3 Max. As a result, the printer stopped working properly. Troubleshooting turned out to be quite complex at first, as the break wasn’t immediately obvious. Anycubic provided excellent support and even sent me a new cable free of charge.

Great printers even better customer service, they take a while to get back because they have an almost 12 hour time difference but they really do try to and accomplish helping when things go wrong

⭐⭐⭐⭐⭐

I had an issue with my Anycubic Kobra 3 Pro and ACE Pro after replacing a warranty part, and I would like to sincerely thank Suarez from the Anycubic Support Team for his outstanding assistance.

From the beginning, Suarez was patient, professional, and committed to helping me solve the problem. He carefully reviewed the videos and photos I sent, guided me through every troubleshooting step, and always replied with clear and helpful instructions.

Thanks to his guidance, we finally discovered that the issue was caused by an incorrect installation of the buffer mechanism on my side. After correcting it, the ACE Pro worked perfectly again. I have continued using the printer for quite some time since then, and it has been operating reliably without any problems.

Excellent customer service like this deserves recognition. Thank you, Suarez, for your patience, professionalism, and dedication. It was a pleasure receiving your support.

I highly recommend Anycubic Support.

I bought the Kobra 3 Max, and it's a great upgrade over my Ender 3. Although it arrived damaged, the support team responded within 3 days and replaced the broken parts.

They resolved my issue in a timely manner.

Great afterservice. Was helped by Obi who was very patient and helpful.
Greatly recommend.

Anycubic Kobra X under warranty starts failing. I wrote them asking for support and they didn’t hesitate to find the best option for me in accordance with the problem and my knowledge. Now the printer works again. Quickly mail reply and also kindly words during the process.
Thanks a lot!