Cressi Reviews 

I bought a Cressi ultra iSUP set, only to find out that the pump is broken. When I contacted their support, some unfriendly dude told me that all of their pumps are broken and they have no working pumps available for the next months. Why the f are you still selling them then??

I have been using cressi tropical mask for a few years now, been gone through about 3 masks now. This time is the first I've had to use their customer service and I'm sharing my experience.

During a normal swim at the community pool, the strap snapped after the 3rd use. I emailed their customer service and was told that they normally don't offer replacements (Really?) but as a one time gesture of good faith they will send me the strap only. 2 months later, I don't get the strap but the latching buckles only.

This is absolutely awful customer support, I've had this exact instance with Speedo numerous times and they just send me the complete mask replacement when I used to buy them. As such, I will be going back to using speedo masks as this experience has been awful.

My dive computer, a Cressi Giotto, has served me well over many hundreds of dives for about 8 years, but developed a glitch recently where it appeared to die. I contacted Cressi in Queensland, Australia and explained the problem, not expecting that they would be able to do a great deal and of course it was way out of warranty. Leila, who responded to my email was fantastically helpful, got me to send some photos of the computer and then suggested that, as nothing appeared out of place, it would be good to send it to them for testing. Within a week it was fixed, shipped back to me and I dived with it today - good as new. Can't recommend them enough; some other businesses might well have simply written it off as "too old" or "time to buy a new one" but not this business.

I have tried the products in pop up store. I like how products feels on my skin, thank you Mihaela for all advices, for sure I will come back.

I bought a Big eyes mask and snorkel supposedly made by Cressi via Amazon. The mask was dirty and had a lot of plastic waste still attached to the mask from the moulding machine. Also the strap at the back (cut out behind but not like F1) and the strap adjustments were not to be found on the Cressi official website under big eye masks. I wrote an amazon review with pictures and questioned the oem and the shit delivery quality but Amazon removed this after claiming that it was original and Cressi okayed it. Still have all the pics. Bought now F1 set, which is perfect and quite obviously comes from another production site.
Was it made in Italy? no way
Was it made in China? unlikely; they’re better
Was it made in Poland? probably
Was the snorkel original? yes I think so

Recently i've purchased a goa computer in tradeinn.com and after 8 dives, during a 35mts dive appered vapor inside the main screen and turned off in the dive. Never started again.
I've asked for the waranty in tradeinn and cressi but no response at all about it.
Can you asist me with this?
The computer is new and tradeinn is not respecting their word about it, only offers a part of the total price and with no real comunication. Cressi assistence only respond with authomatic mails in their support web.
Waiting for your response willing to change my qualification.
Sincerly, Camila Rebolledo

I bought a cressi neon watch. On its 7th dive it appeared to take in water and ruptured.
I contacted cressi and provided a receipt. They insist I changed the battery or had the watch serviced and it was not properly resealed. It was 7 dives old it was never opened for any reason, kept in its case and is absolutely perfect externally. Cressi are offering a 50 percent refund as a good will gesture. I have asked to speak with a manager, this has not happened. I have sent photos of the watch and am willing to send the watch but without seeing the watch this is the outcome. The watch is otherwise in good condition. Will not buy from cressi again

Dangerous BUOYANCY COMPENSATOR!
In the beginning of a dive and at a depth of 30 meters, my BC started to inflate very fast and took me at high speed to the surface.
Had it happened 20 minutes after or in a wreck, I might have died. Bends or stuck to the ceiling.
A professionnal had a look. The major part of the air supply mechanism is made of bronze. It was covered of verdigris and stuck! Why isn't it made of stainless steel? Saving a couple of Euros?
The place: FUNCHAL CARLTON Diving Center (Madeira Island). Instructors were shocked when seeing this.

I bought a pair of Cressi floating sunglasses. They looked good. After two weeks, the lens foil began to come away from the lens and then the lens itself popped out at the lower frame edge. This was with normal use. I took them back to the retailer - they said they couldn’t do anything. So, stupidly, I purchased a second pair. Within 2 weeks the same thing happened. Cressi will not help me as I don’t have the original receipts. So, terrible product, terrible customer service. I have now bought a pair of Gill floating sunglasses. They are still in one piece after a month!

Products look good, but break after normal use. Tried to contact customer service, but there is NO answer at all. I have the Cressi Big Eyes, used them about three times, now I found out that part auf the frame broke - no i didn't drop them, it seems like the material was faulty from the beginning. There is no chance to reach anybody for warranty complaints.