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circle.cloud Reviews 

1,249
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 298 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and engineers for their professionalism, helpfulness, and extensive knowledge, often going above and beyond to resolve issues and provide thorough training. Many reviewers highlight the excellent service, seamless installations, and efficient setup processes, noting that the team ensures minimal disruption and reliable connectivity. The customer service is frequently commended for its quick response times and efficiency, with people appreciating the prompt resolution of queries and support. However, some customers also noted concerns regarding financial discrepancies and contract terms, with a few mentioning sales practices that did not clearly explain long-term commitments.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Service

Users describe positive interactions with service, with many reviewers expressing satisfaction with the high... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the overall experience as... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

Response time

Customers consistently report positive experiences with response times, highlighting quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve just had our phone system upgraded by Circle Cloud and the whole experience has been excellent. Mike, our engineer, was incredibly helpful – he spent over an hour training the team on the new... See more

Company replied

Rated 5 out of 5 stars

Had Marcus out to install our new phone system, great knowledgeable guy, talked us through the installation process and demonstrated how to use everything. Ben was our initial point of contact, h... See more

Company replied

Rated 5 out of 5 stars

We have recently joined Circle Cloud. Whilst there have been a few teething problems (not unexpected!) the customer service and response from the Tech team (thanks George Owens) has been fantastic. Qu... See more

Company replied

Rated 5 out of 5 stars

James and Ben came and installed equipment at my workplace, Boulevard House today. Very professional, tidied up afterwards. Advised on how to use the equipment. Ben went out his way to get us an ex... See more

Company replied


Company details

  1. #25 of 97 best companies in Telecommunications service provider
  2. #10 of 50 best companies in Phone and internet services
  3. #22 of 128 best companies in Software company
  4. #3 of 3 best companies in Telecommunications engineer
  5. #7 of 24 best companies in Telecommunications equipment supplier
  6. #3 of 19 best companies in Telephone company

About circle.cloud

Written by the company

At circle.cloud, we help UK businesses simplify and modernise their telecoms.

Whether you’re a growing startup or a multi-site enterprise, our cloud-first solutions are built for speed, reliability and flexibility. Just without all the faff.

WHAT DO WE PROVIDE?


• Hosted VoIP & telephony
• High-speed business internet
• IT support & maintenance
• Unified communications platforms
• Cloud PBX and SIP trunking
• CRM integration
• WiFi customer data capture

WHY DO BUSINESSES CHOOSE US?


• 99.999% uptime across our hosted platforms

• Unmatched UK-based support that answers in under 10 seconds

• No nonsense contracts, no jargon, just proper service

• Fully managed migrations with zero downtime

A PEOPLE-FIRST APPROACH TO TELECOMS

We work with SMEs, professional services firms, and organisations that want modern comms without the drama.

Backed by a hands-on support team and built on reliable tech, we don’t just plug in phones: we help you connect, collaborate and grow.

Contact info

Experience the difference TODAY.

Reach out today for a free and easy Telecoms audit of your business...

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,249)

285 reviews in the last 12 months

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Rated 5 out of 5 stars

Changing IT provider

We are in the process of moving to Circle Cloud from another IT provider and the service has been amazing. Our old provider has made things slightly difficult, but nothing has been too much effort for Jamie Chalmers. His problem solving and hand holding during the process has been first class and made the process much easier for us. Really happy with our choice of IT provider, can not recommend enough.

13 July 2026
Unprompted review
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Reply from circle.cloud

Moving IT providers can certainly have its hurdles, but we are so glad Jamie’s proactive problem-solving and dedicated support helped ease the pressure.

Rated 5 out of 5 stars

We've been working with Circle Cloud…

We've been working with Circle Cloud for a while now, and I can't speak highly enough of the support we've received from our Account Manager, Jamie Chalmers.
Jamie is always quick to respond and is consistently helpful whenever we have a question or run into an issue. Whether it's a technical problem or just a query, he's always happy to help and takes the time to make sure everything is resolved.
What I appreciate most is his consistency. You know you're going to receive the same high level of support every time, and it's reassuring to have someone who is approachable, knowledgeable, and genuinely cares about providing a good service.
Thank you, Jamie, for all of your continued support. It really is appreciated, and I wouldn't hesitate to recommend Circle Cloud based on the service we've received.

13 July 2026
Unprompted review
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Reply from circle.cloud

Your kind words highlight exactly why he is such a valued part of our team. Knowing you can count on his reliable, warm, and expert support time and time again is the ultimate compliment.

Rated 5 out of 5 stars

Mike did the job

Mike did the job! Friendly, helpful, patient and cheerful. He was also on time and not in a rush.

13 July 2026
Unprompted review
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Reply from circle.cloud

We could not ask for a better report! It is wonderful to hear that Mike not only completed the work perfectly but did so with such a pleasant, unhurried, and punctual approach.

Rated 5 out of 5 stars

George was fantastic and fully resolved…

George was fantastic and fully resolved our issues in a proffessional ,timley manner

10 July 2026
Unprompted review
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Reply from circle.cloud

It is brilliant to hear that George hit the mark. We will make sure he gets the recognition he deserves for his excellent work.

Rated 5 out of 5 stars

Rhys was very patient and very helpful…

Rhys was very patient and very helpful in getting our new system set up.

9 July 2026
Unprompted review
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Reply from circle.cloud

We are so appreciative of your feedback! Setting up a new system can be a lot to take in, so we are incredibly pleased that Rhys’s patient guidance and dedicated support made the process so much easier for you.

Rated 5 out of 5 stars

Mike & James were great!

Mike & James were great! Speedy installation and the training was simple and easy to follow. They made sure all questions were answered and everybody was confident in using our new system. Filled us with confidence of working with Circle going forward too! Thanks guys :)

9 July 2026
Unprompted review
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Reply from circle.cloud

We are so pleased Mike and James got you set up so quickly and left your whole team feeling entirely comfortable with the new system.

Rated 4 out of 5 stars

Our problems are sorted quickly and…

Our problems are sorted quickly and efficiently.

30 June 2026
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Reply from circle.cloud

We know your time is valuable, so resolving issues with speed and precision is always our top focus. Thank you for recognising our team's swift support!

Rated 5 out of 5 stars

Mike and James were helpful and clear…

Mike and James were helpful and clear when showing us how to use the new phone which they had just fitted. Both friendly and approachable, I was at ease when learning the new phone system.

8 July 2026
Unprompted review
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Reply from circle.cloud

Thank you for sharing your experience, we will be sure to pass your kind words on to them both!

Rated 5 out of 5 stars

Mike and James were very helpful

Mike and James were very helpful. Friendly and professional they installed everything seamlessly around our working day and explained our training clearly, using examples and making sure we understood the new changes.

8 July 2026
Unprompted review
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Reply from circle.cloud

Keeping your daily operations running smoothly during an installation is always our top priority. We are so glad Mike and James delivered a hassle-free setup and made the system training so practical and easy to grasp.

Rated 5 out of 5 stars

Excellent Service by Callum Weston

Had an issue with a headset and Callum Weston was able to resolve in a very timely manner. Would definitely recommend to other companies who are not already using Circle Cloud.

7 July 2026
Unprompted review
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Reply from circle.cloud

We are very grateful for your recommendation. It is wonderful to hear that Callum jumped right on the headset issue and got it sorted out for you so swiftly.

Rated 5 out of 5 stars

Great service. Very happy customers.

Our Engineer on the day 'Mike' was very professional and informative. He made sure we all understood the phone and app system and went over any questions we had, as many times and we needed. He was very good at his job and very easy to talk to, which made the morning enjoyable and left us feeling content and reassured that we could contact him in the future if need be.

Great service, great training, great engineer.

3 July 2026
Unprompted review
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Reply from circle.cloud

Transitioning to a new phone and app system can feel overwhelming, so we are absolutely delighted that his patience, clear explanations, and warm approach made the entire morning both smooth and enjoyable.

Rated 5 out of 5 stars

the service was excellent and even when…

the service was excellent and even when we had a problem he stayed over to sort it out and waited around to make sure it worked properly

1 July 2026
Unprompted review
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Reply from circle.cloud

Going above and beyond to ensure everything is functioning flawlessly before heading home is the gold standard of care we aim to deliver. Thank you for the great feedback.

Rated 5 out of 5 stars

Jake is very fast and effective

Jake is very fast and effective. Solved the issue within a few minutes of being on the phone.

30 June 2026
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Reply from circle.cloud

Your high praise will definitely put a smile on his face today!

Rated 5 out of 5 stars

Very good service from Chloe

Very good service from Chloe, many thanks.

30 June 2026
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Reply from circle.cloud

We are so pleased that Chloe looked after you so well. Your appreciation is incredibly rewarding, and we will happily pass this lovely note along to her.

Rated 1 out of 5 stars

This company's finance is very messy.

This company's finance is very messy.

30 June 2026
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Reply from circle.cloud

Thank you for sharing your feedback. I am truly sorry to hear that we haven't met your expectations. Our billing manager is currently reviewing your account to see what happened. We want to resolve this for you as quickly as possible, and we appreciate your patience while we look into it.

Kind regards,
circle.cloud

Rated 5 out of 5 stars

Mike and Alex fitted starlink at my…

Mike and Alex fitted starlink at my place of work,both guys were polite,tidy and respectable.Fantastic job and finished promptly.

22 June 2026
Unprompted review
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Reply from circle.cloud

It is wonderful to hear that Mike and Alex represented us so well by being punctual, neat, and highly professional throughout the installation.

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