While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
CloudRise is a trusted global e-commerce platform specializing in authentic tobacco products with worldwide direct shipping from cigarette-vape.com, offering a comprehensive selection of premium cigarettes, cigars, and vaping products sourced directly from manufacturers in China, Japan, Korea, the United States, and other leading regions, including duty-free cigarettes, international brands, capsule cigarettes, slim cigarettes, women's cigarettes, e-cigarettes, premium cigars, and various accessories, all guaranteed authentic through official distribution channels, with secure payment options including WeChat Pay, Alipay, PayPal, credit cards, e-Transfer, and Payoneer, shipping via trusted carriers like EMS, UPS, and FedEx with 5-12 day delivery to most destinations worldwide, backed by our comprehensive shipping guarantee that provides one free reshipment for any customs issues, supported by our multilingual customer service team available 7 days a week, 12 hours daily through WeChat, WhatsApp, and integrated chat systems, offering not just product sales but professional consultations, order tracking, and personalized service, all on our established WordPress platform that prioritizes authentic products, transparent pricing, discreet packaging, and customer satisfaction, making CloudRise the trusted choice for discerning customers seeking genuine international tobacco products with the convenience and security of a professional online retailer.
3.8
2 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered from cigarette-vape.com and unfortunately my first package got blocked by customs. I contacted their support, and James was incredibly helpful throughout the process — quick replies, very professional, and understanding. They even shipped my order again for free, which arrived without any issue this time. Great service and trustworthy company. Highly recommend!
Another site that I normally used couldn't ship to me anymore due to the tariffs. I looked around for another and there are so many scam sites that I had to be careful. I found this one and messaged their customer service because I couldn't find any reviews for them anywhere. The customer service was very quick to respond and very helpful. He showed me some examples of messages back and forth between him and previous customers who had received their orders. I know it could've been faked but I was desperate and decided to take a chance. I told them I'd write a review on trustpilot once I received the order and they immediately signed up and claimed the profile. It took 14 days from the time I ordered until the package arrived, which I'm happy with. My only slight issue was that a few of the items listed in stock on the website were actually out, but I'm not even lowering my review score because this is about trust, and you can trust these guys, they're legit.
Reply from Cigarette Vape
Thanks for the nudge. If anything ever falls short, or if you need help choosing alternatives, please reach out via the contact details on our website. We appreciate your trust and look forward to serving you again.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
