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Charles Fish Online Reviews 

1,939
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 260 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional quality of the pre-owned watches and fine jewelry, noting that items arrive promptly and match online descriptions perfectly. Additionally, buyers frequently praise the knowledgeable and helpful staff for providing clear, friendly communication and seamless support throughout the entire purchasing process. Though some customers noted minor aesthetic details, such as plain cardboard presentation boxes or slight color variations compared to promotional photographs. A few people also mentioned that certain pieces required minor sizing adjustments or additional attention after delivery to achieve a completely satisfying fit.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items arrive promptly and match their... See more

Service

Clients share positive opinions on service, consistently reporting a flawless and efficient experience from... See more

Delivery service

Consumers find delivery service to be efficient and reliable, noting that items consistently arrive on time... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with watches, rings, and... See more

Staff

Customers report overwhelmingly positive experiences with staff, highlighting exceptional helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been after a black face Deepsea for sometime. Found the right watch, with a bit of an old fashioned ‘haggle’ managed or close the deal at a fantastic price! Even having breached a major cardina... See more

Company replied

Rated 5 out of 5 stars

I bought a really lovely Cartier watch online from Charles Fish and I couldn't be more pleased. I did quite a bit of research online before buying and they ticked all the boxes so to speak. The price... See more

Company replied

Rated 5 out of 5 stars

Absolutely delighted with my recent purchase from Charles Fish Online — a Breitling Bentley Chronograph. The watch is amazing, absolutely perfect, and exactly what I was looking for. From start to f... See more

Company replied

Rated 5 out of 5 stars

Purchased a pre owned 9ct gold bangle for my wife. Very efficient when answering my telephone enquiry.Item dispatched immediately and arrived in 2 days. The bangle looks like new and was very well pac... See more

Company replied


Company details

  1. #15 of 111 best companies in Jeweller
  2. #36 of 287 best companies in Jewellery shop
  3. #7 of 27 best companies in Watch repair shop
  4. #22 of 131 best companies in Watch shop

About Charles Fish Online

Written by the company

Charles Fish

Charles Fish luxury preview

Since 1830, Charles Fish is a family-run business with a focus on sustainability. Our pre-loved jewellery offers great value, passing our savings onto you. Our watch selection features favourites from luxury brands such as Rolex, Omega, Patek Philippe, Audemars Piguet & more, while our in-house watch experts will guide you in your purchase options every step of the way.

With more than 200 years of heritage, we curate unique pieces for all styles & budgets. From timeless rings to statement bracelets & classic watches, our ever-evolving collection has something special just for you - with new arrivals of every kind every single week.

Every item is authenticated by our in-house experts for quality and timeless appeal.

➤ Explore Pre-Owned Jewellery

➤ Explore Pre-Owned Watches

➤ Contact Us


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,939)

232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional service

Exceptional service
Very happy with the sale of my Panerai watch to C Fish.
Excellent communication and prompt payment.

29 August 2026
Unprompted review
Charles Fish Online logo

Reply from Charles Fish Online

Great to hear, Tim! Thanks for the 5 stars - do stay in touch if there's anything else we can help with :-)

Rated 5 out of 5 stars

Beautiful brooch

Promptly dispatched, came in very good packaging. A beautiful brooch.

17 August 2026
Charles Fish Online logo

Reply from Charles Fish Online

Thank you so much for the 5 stars, Teresa! We are so happy to hear you love your brooch! Do shop with us again in the future :-)

Rated 5 out of 5 stars

Just bought a Submariner from you and…

Just bought a Submariner from you and am very happy with it. I had some difficulty paying by card as my bank apparently was receiving the confirmations they needed from their bank. I then rang the shop and they very kindly sent me an invoice and I was then able to pay by Bank Transfer. I rang the shop and they confirmed receipt and dispatched the watch by DPD and it arrived by 9:30 next day. The watch was in very good condition. For it's age (except for small dent in the clasp which would be easy to miss). Took the watch to my local jewellers and had 2 links removed so it would fit my skinny wrist! and it now looks very smart.
Excellent service and product. Would definitely buy from them again
Well done to them and also DPD.

28 August 2026
Unprompted review
Charles Fish Online logo

Reply from Charles Fish Online

Hi there Alan, thanks so much for the 5 stars and thoughtful review - it means the world to our small family-run business. We are delighted to hear you are happy with your Submariner and hope you enjoy wearing it for a long time to come! Also great to hear it got to you so quickly, fantastic stuff from DPD :-)

Rated 5 out of 5 stars

Perfect

I found Charles Fish to be a totally professional company who dealt with my purchase perfectly. All the communication from them kept me totally up to date and when my purchase arrived , I found it to be beautifully packaged and the ring was as beautiful as I thought it would be. The receipt for my ring was presented in a little wallet, which will keep it safe. I would certainly want to use Charles Fish again (please Santa) ❤️

21 August 2026
Unprompted review
Charles Fish Online logo

Reply from Charles Fish Online

Hi there Susan, thank you so much for the 5 stars and kind review - it means the world to our small family-run business! We are so pleased to hear you love your ring and we will pass your wishes onto Santa lol:-)

Rated 5 out of 5 stars

The perfect gift

The perfect gift! The piece of jewellery was exactly what I had been searching for and was a reasonable price. The delivery always smooth and swift and I couldn’t recommend the experience more.

11 August 2026
Charles Fish Online logo

Reply from Charles Fish Online

Thank you so much for the 5 stars and kind words Naomi - we are so happy to hear you love your new piece of jewellery! Do shop with us again :-)

Rated 5 out of 5 stars

Absolutely delighted with my recent watch purchase

Absolutely delighted with my recent purchase from Charles Fish Online — a Breitling Bentley Chronograph. The watch is amazing, absolutely perfect, and exactly what I was looking for.
From start to finish, I received excellent service, and their support was brilliant whenever I had a query. They were professional, helpful and made the whole buying experience a pleasure.
It’s a definite 10/10 from me, and I’ll definitely be back when it’s time for my next watch. Highly recommended! ⌚️👏

10 August 2026
Charles Fish Online logo

Reply from Charles Fish Online

Hi there Robert, thank you so much for the 5 stars and kind words - we are so happy to hear you were pleased with your purchase - that is a really lovely watch! Please do shop with us again when you're looking for your next treasure :-)

Rated 5 out of 5 stars

Very happy with my watch

Very happy with my watch, accurate descriptions and photos, arrived quickly. Really happy.

14 August 2026
Unprompted review
Charles Fish Online logo

Reply from Charles Fish Online

Thanks for the 5 stars Keith - great to hear you are happy with your watch:-)

Rated 5 out of 5 stars

Great customer service and prompt…

Great customer service and prompt delivery good customer service and great service

14 August 2026
Charles Fish Online logo

Reply from Charles Fish Online

Thank you so much for the 5 stars, Hollie! We are so pleased to hear you were happy with everything - do shop with us again :-)

Rated 5 out of 5 stars
Charles Fish Online logo

Reply from Charles Fish Online

Thank you so much for the 5 stars Zoe - we are really pleased to hear you love your ring and hope you enjoy wearing it for many years to come :-)

Rated 5 out of 5 stars

Fabulous to deal with

Great communication
Great item
Great price
Speedy delivery

15 July 2026
Charles Fish Online logo

Reply from Charles Fish Online

Great to hear - thanks so much for the 5 stars, Marianne :-)

Rated 5 out of 5 stars

Wonderful experience overall

Wonderful experience overall. Beautiful piece of jewellery and fast delivery.

3 August 2026
Charles Fish Online logo

Reply from Charles Fish Online

We are so pleased you love your piece, Madi. Thank you for the 5 stars :-)

Rated 5 out of 5 stars

5* Service from Charles Fish

Made me a decent offer on my watches which I accepted. Sent a DHL label which I printed off and packaged them up.Had them collected from home on Wednesday, arrived to them on Thursday, they got checked over on Friday and got money in my account later that day. Excellent service and will use again soon

14 August 2026
Unprompted review
Charles Fish Online logo

Reply from Charles Fish Online

Thank you so much for the 5 stars and kind words, Malcolm. We are so pleased to hear you were happy with the service! Do visit us again :-)

Rated 5 out of 5 stars

Great service throughout

Great service throughout, highly recommended, every thing as described,fast well packaged delivery.

10 August 2026
Charles Fish Online logo

Reply from Charles Fish Online

Thank you for the 5 stars, Samantha. We are delighted to hear you were happy with our service :-)

Rated 5 out of 5 stars

Amazing experience

I bought diamond heart earrings and couldn’t be more happier. Arrived really nicely packed and on time. Thank you will be back to purchase more ❤️

10 August 2026
Charles Fish Online logo

Reply from Charles Fish Online

Thank you so much for the 5 stars Mariya - we are so happy to hear you love your heart earrings and hope you enjoy them for may years to come :-)

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