Good prices, very fast shipment and supreme customer service! There was a small issue with the delivery handled by DPD, and after DPD referred me back to the sender, I contacted the company and recei... See more
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As I have never ordered from Celini before, I was a bit worried about what to expect from them. However, they surprised me by having it delivered in only 2 days from Belgium to the Netherlands! In add... See more
Great experience, ordered here multiple times and everything always arrived quickly and in good condition. They have a good price for their products and regular extra sales!
Company replied
I just had a very bad experience with Damansara Flagship showroom with the saleswoman slow response with careless attitude to my WhatsApp queries ( order has been made). Response would take 1 to 3 wee... See more
Company details
Written by the company
Celini.be est né en 2020 de partenariats avec les plus grandes marques de produits de beauté et vous propose une large gamme de produits pour la beauté, la santé et le bien-être.
Contact info
Belgium
- info@celini.be
- celini.be
4.1
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 2 weeks
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Great customer service!
Good prices, very fast shipment and supreme customer service!
There was a small issue with the delivery handled by DPD, and after DPD referred me back to the sender, I contacted the company and received very friendly, polite and genuinely helpful support. They did everything they could to help resolve the issue and kept communication pleasant throughout!
20 August 2026
Unprompted review
Reply from Celini
Dear Anna,
Thank you so much for sharing your experience 😍
We’re delighted that our customer service team was able to assist you promptly and make the delivery issue easier to resolve. Your kind words about our support, prices and fast shipping mean a great deal to us!
Celini Team
My experience with Shu Uemura products
Delivery was fast and customer service was responsive, so I appreciate those aspects.
However, I was disappointed with the Shu Uemura products I received. Compared with the same products I have previously purchased from authorized retailers, the smell and other sensory characteristics were noticeably different. Because of these differences, I was not confident that I had received the same product quality I expected.
I cannot say what caused these differences, but based on my experience I would not purchase these products from this retailer again.
29 June 2026
Unprompted review
Reply from Celini
Dear Isabel,
First of all, we are truly sorry to hear that your order did not meet your expectations.
After reviewing your file, we can confirm that our Customer Service team has already provided you with all the necessary information regarding your request.
Please note that we are only able to process product-related requests within 14 days of delivery. Unfortunately, by the time we received your request, this period had already been exceeded, which meant we were unable to proceed further with your claim.
That being said, we would like to reassure you that all products sold by Celini are 100% authentic and are sourced directly from the brands’ official suppliers and authorized distributors.
Regarding the differences you noticed, it is possible that the manufacturer has recently updated or reformulated the product, which may result in slight changes to its scent, texture, or other sensory characteristics while remaining an authentic product.
We are genuinely sorry that this experience did not meet your expectations and appreciate you taking the time to share your feedback.
Kind regards,
Celini Team
Goede producten
11 June 2026
Unprompted review
Reply from Celini
Beste Wai Yan,
Hartelijk dank voor uw positieve beoordeling! 😊
Fijn om te horen dat u tevreden bent met onze producten. Bedankt voor uw vertrouwen en voor het delen van uw ervaring.
Wij hopen u binnenkort opnieuw te mogen verwelkomen op onze webshop.
Celini Team
It was a very Nice lunch I had in this…
It was a very Nice lunch I had in this restaurant. And the waitress Harshada was very polite and friendly. Next time I will come back for the Nice food.
8 May 2026
Unprompted review
Reply from Celini
Dear Sander,
Thank you for your message 😊
However, it seems there may have been a mix-up with the recipient. We are Celini, an online store specialized in haircare products, not a restaurant.
We’re still happy to hear you had a pleasant experience and wish you a wonderful day!
Celini Team
The worst online store
The worst service delivery. I paid for an order and they never delivered. 2 months later they are still quiet and they don’t even respond to emails or send updates. The shop sis in London and I’m literally 40 miles away and it has taken over 2 months and still no delivery😭😢
21 March 2026
Unprompted review
Reply from Celini
Dear Marvelous,
Thank you for contacting us.
However, after careful verification, we are unable to find any trace of messages from your side or any account/order associated with your details in our system. It is therefore possible that there may have been an error regarding the recipient or the company concerned.
If this is not the case, we kindly invite you to contact us via the contact form available on our website celini.be. Our team will then be able to look into your situation in detail and do everything necessary to assist you as quickly as possible.
We remain at your disposal and look forward to resolving this with you.
Celini Team
I placed my order on March 2nd and I'm…
I placed my order on March 2nd and I'm still not satisfied because you haven't gotten back to me. Please find a solution
2 March 2026
Unprompted review
Reply from Celini
Dear Serhat,
We are sorry to hear that your delivery did not go as expected 😔
After checking our records, we unfortunately could not find any previous contact from you with our customer service team. In order for us to review your situation and assist you as quickly as possible, we kindly invite you to contact us via the contact form available on our website.
This will allow our team to access your request, review your order and provide you with a solution as soon as possible.
Thank you in advance for your message.
Celini Team
My item never turned up
My item never turned up , I have emailed them but nothing back from them shocking STAY AWAY
Cannot upload photo of email of order ?
Celini London is where I purchased from
4 March 2026
Unprompted review
Reply from Celini
Dear Paul,
Thank you for your feedback.
We are sorry to read about your experience. However, we have not received any email from you regarding this issue, and we are also unable to find a Celini account associated with the name indicated in this review.
We kindly invite you to contact our customer service through the contact form available on celini.be so that we can locate your order and assist you properly.
Our team will of course do everything necessary to investigate the situation and provide you with a solution as quickly as possible.
Celini Team
Great experience
Great experience, ordered here multiple times and everything always arrived quickly and in good condition. They have a good price for their products and regular extra sales!
10 March 2026
Unprompted review
Reply from Celini
Dear Zoë,
Thank you for your kind feedback ✨
We’re very happy to hear that your orders have always arrived quickly and in good condition, and that you are satisfied with our prices and promotions.
We look forward to serving you again soon at Celini!
Celini Team
Super szampon i maska Moje wlosy sa…
Super szampon i maska Moje wlosy sa miekkie i fantastycznie sie ukladaja
13 February 2026
Unprompted review
Reply from Celini
Dear Luiza,
Thank you very much for your kind feedback ✨
We’re so happy to know that you’re pleased with the results and that the products are working well for you. It’s always a pleasure to hear such positive experiences.
Thank you for your support and for taking the time to share your thoughts !
Celini Team
Original products and packed very well
Original products and packed very well. Super fast shipping.
25 November 2025
Unprompted review
Reply from Celini
Dear Diana,
Thank you so much for your kind feedback ✨
We’re delighted to know that your order reached you quickly and in perfect condition.
Your satisfaction is our priority, and it’s a pleasure to see that reflected in your experience.
We hope to welcome you back soon at Celini !
Celini Team
I love to order cosmetics here
I love to order cosmetics here! It’s really really great and fast! More shops like this one ❤️
13 November 2025
Unprompted review
Reply from Celini
Dear Paula,
Thank you so much for your lovely feedback ✨
We’re thrilled to hear that your experience with our store has been so satisfying. Providing a smooth and efficient service is one of our top priorities, and your words encourage us to keep doing our best.
We look forward to seeing you again soon at Celini !
Celini Team
No value for money
I bought Kerastase Discipline shampoo, conditioner and thermic creme. I have frizz and use the straightener for lissing my hair. I normally use vegan shampoos, without sulphates and parabens. I was looking in this product the same qualities, plus the possibility of having my hair hydratated. The shampoo was like putting creme in the hair, quite thick. And the effect I had was a hair without movement. I was too tight due to the effect of the thermic creme. With less expensive vegan shampoos I can get better results. In summary, I paid 87 euros that required a good cleaning shampoo to take out from my head.
15 October 2025
Unprompted review
Reply from Celini
Dear Maria,
Thank you for sharing your experience. We’re truly sorry to hear that the Kérastase Discipline products didn’t meet your expectations.
Each hair type reacts differently depending on its nature and care history. To achieve the best possible result, it’s always recommended to seek advice from a professional, who can suggest the most suitable products for your specific needs (hair type, sensitivity, routine, etc.).
Kérastase ranges are designed for targeted concerns, and personalized guidance can make a real difference.
Please don’t hesitate to contact our team or your hairdresser for tailored advice.
Celini Team
I dont receive the product …
Hello the reason for that is because i don't take what order
21 October 2025
Unprompted review
Reply from Celini
Dear Giorgos,
We are truly sorry for this situation and understand your frustration.
Could you please contact us at info@celini.be so that we can check whether this issue has already been resolved with our customer service team and, if not, provide you with a prompt solution?
Celini Team
CELINI DENIED MY RETURN REQUEST * Terrible customer service
Second time purchasing over €100 of products. One of the products was no longer needed and never opened. Both factory seals present. I asked to return this product (hair serum) unopened/unaltered within days of receipt. CELINI DENIED MY RETURN REQUEST. Reason being? Customer service registered my email as product opened, so therefore no return possible. After many emails explaining and proving with photographs, nothing could be done.
Will NEVER shop here again.
BUY ANYWHERE ELSE, BUT HERE!
22 July 2025
Unprompted review
I just had a very bad experience with Celini Sales Damansara Malaysia
I just had a very bad experience with Damansara Flagship showroom with the saleswoman slow response with careless attitude to my WhatsApp queries ( order has been made). Response would take 1 to 3 weeks or more if not keep asking her to reply. Or rather after get complaint, she will keep spam calls even texted her inconvenience to talk. Not a single apology unless ask to do but still revert with her thousands of excuses. 0/10 as a branded furniture salesperson.
11 July 2025
Unprompted review
The company will take your money and…
The company will take your money and never send you product. At least that was my experience and then when I called the support they told me there's nothing they can do. What do you mean? They took my money and I didn't get a a product
15 November 2024
Unprompted review
top rapport quality prix
1 April 2024
Unprompted review
I can only assume all these so called…
I can only assume all these so called “happy customers” are all fake ! Just like this product.
Bought the under eye tightening cream, and it is absolute crap !!! Doesn’t do a single thing. Plus the fact they are using other peoples images on the net to sell their product who DO NOT ENDORSE THIS FAKE PRODUCT. Tbh they should be sued for absolute false advertising. DO NOT BUY THIS PRODUCT THEY ARE JUST SCAMMERS !!!
23 March 2024
Unprompted review
Great service!
From the day when I placed my order to the accurate feedback and finally the delivery: I am more than pleased..it couldn't be better.
29 February 2024
Unprompted review
Never had such a bad experience. AVOID!!!
Never had such a bad experience.
Was sent 3x the wrong items through a glitch in their own website.
They blamed me for it in an email. 🤯
Then I sent the package back in time (and with proof of postage) that I HAD TO PAID FOR!! and I AM STILL WAITING FOR MY MONEY BACK!!
Avoid Avoid Avoid
11 January 2024
Unprompted review
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