Car Seat Ninja Reviews 

277
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional service and the personalized, highly knowledgeable guidance provided by staff when choosing the right car seats for their children. Many buyers note that the products are sturdy, exceptionally safe, and arrive in perfect condition. Consumers also highlight the incredibly fast shipping times, noting that orders frequently arrive within days. People appreciate the seamless online communication, professional installation, and expert fitting assistance that ensures complete peace of mind during stressful times. Reviewers consistently state they would not buy safety equipment anywhere else due to the outstanding ongoing care.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting that items are sturdy, comfortable,... See more

Service

Customers consistently note positive experiences with service, highlighting great follow-up care and quick... See more

Staff

Customers had positive experiences with staff, praising their extensive knowledge and helpfulness. Reviewers... See more

Delivery service

People report positive experiences with delivery service, highlighting extremely fast shipping times where... See more

Customer service

Users describe positive interactions with customer service, highlighting quick responses and helpful advice.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered several seats and accessories form Car Seat Ninja (multiple cars). All items come very quickly and in perfect condition. Natalie provides brilliant customer service and when I hav... See more

Rated 5 out of 5 stars

I bought the britax max pro 2 car seat from here. The communication was fantastic. Unfortunately, after purchase, they messaged me saying they didnt have the colour car seat I had chosen. They sorted... See more

Rated 5 out of 5 stars

I contacted Car Seat Ninja before making our purchase to confirm a few things, they were extremely helpful with their response and very prompt. Upon ordering, I was outstanded by how quickly they se... See more

Rated 5 out of 5 stars

Cannot recommend this enough! We had been given the details for this via SCBU after having a premature baby and thank god they did. Took all the stress and floods of information out of the deci... See more


Company details

  1. #3 of 95 best companies in Baby shop

Written by the company

Independent childrens car seat advisor and retailer offering free advice. Located in Bishop’s Stortford covering Hertfordshire, Essex, Cambridgeshire, Bedfordshire and Suffolk. Face to face local appointments and virtual assistance to the rest of the UK. Official retailer of Axkid, BeSafe, Britax, Joie and Avionaut Car Seats and accessories.


Contact info

5.0

Excellent

TrustScore 5 out of 5

277 reviews

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5.0

All reviews

(277)

86 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

We ordered a car seat and sun canopy, it arrived the next day! We are so impressed and my daughter is so much happier in her new seat.

31 July 2026
Rated 5 out of 5 stars

Excellent service

I've bought 2 carseats from here and received great service. The staff doing fit checks are brilliant. Meaning you can be safe from as soon as you get your seat. Will recommend to anyone. Thanks again.

3 July 2026
Rated 5 out of 5 stars

Great company

Great company!

I bought a car seat with car seat ninja, had a few questions and queries which where answered pretty quickly. Really impressed! Thank you :)

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Will be ordering again!

Ordered off this site after recommendations on the Facebook page. Honestly they’ve been so helpful with my 100 questions and delivery was so fast!! 100% recommend. Thank you so much

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Another fantastic order

Excellent service again from Car Seat Ninja! New car seat and footrest sent next day and delivered on a Saturday. Brilliant prices and great to be able to use a Blue Light Discount. Always recommend to other parents/carers.

25 June 2026
Rated 5 out of 5 stars

I bought the britax max pro 2 car seat…

I bought the britax max pro 2 car seat from here. The communication was fantastic. Unfortunately, after purchase, they messaged me saying they didnt have the colour car seat I had chosen. They sorted a refund out straight away and I was glad they checked before sending the seat out. Although I didnt get the seat in the end, I can't fault the communication, ease and advice they provided. Would recommend.

3 June 2026
Rated 5 out of 5 stars

Absolutely 5 star service from Car seat…

Absolutely 5 star service from Car seat ninja. Natalie was so knowledgable and eleviated any concerns we had about using a tethered car seat. Natalie installed the car seat for us with such ease and expertise, my son loves his new car seat! Thankyou x

7 June 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend car seat ninja!

Excellent service when purchasing a travel seat for my daughter. I messaged during the evening expecting a response the next working day but had a reply within 10 minutes to clarify on an issue and to generate a very thoughtful blue light discount meaning I could purchase there and then. Once purchased, the postal time couldn’t have been quicker and I had the seat within 48 hours. Would highly recommend car seat ninja!

5 May 2026
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Still help with fit checks 4yrs after purchasing. There was an issue with my seat recently (bearing in mind it's 4yrs old!), they replied within a few minutes, liaised with the manufacturer and sent me the broken part free of charge and only charged postage - it arrived the next day. Would highly recommend. Wouldn't buy a car seat from anyone else

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent 10/10

I received great advice really quickly through the website. I ordered an avionaut carseat and received it 24 hours later! Highly recommend - great service, extremely fast delivery

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Always great service and advice from…

Always great service and advice from Natalie. I’ve bought 2 infant carriers, one extended rear face car seat and two high back boosters from her. She’s always helped me work out what’s best for my child and my car. Definitely recommend

28 April 2026

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