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The Centre for ADHD Research and Excellence (CARE ADHD) Reviews 

3,451
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 2,740 reviews, reviewers had a great experience with this company. Customers frequently commend the staff for their exceptional professionalism, kindness, and attentiveness, often feeling at ease and well-understood during assessments. Many people highlight the practitioners' ability to listen carefully and provide clear explanations, fostering a supportive environment. The overall user experience is often described as straightforward and efficient, with many finding the assessment process quick and easy to navigate. However, some customers also noted significant delays in the overall process, particularly concerning waiting times for medication and post-diagnosis treatment. Some reviewers were not happy with the communication, reporting unanswered emails and a lack of updates on their application progress. This led to feelings of being forgotten or receiving inadequate support after their initial assessment.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as professional, competent, and... See more

Service

Customers had ambiguous experiences with service, with some praising it as professional, competent, and even... See more

Response time

Reviewers mention ambiguous feedback about response times, with many expressing significant frustration over... See more

Customer service

People report ambiguous experiences with customer service, with some customers praising the helpfulness and... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the process efficient,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Would be a 5 star as the assessor was brilliant he really took his time and had patience with me during actual assessment, the only thing which was annoying was the amount of time the whole process... See more

Company replied

Rated 4 out of 5 stars

My assessor was very good, listened carefully, and wrote an excellent report. The form-filling stage was lengthy but thorough, and gave every chance to convey what I have gone through all my life. T... See more

Company replied

Rated 5 out of 5 stars

I’m about 6 months into my journey, and so far I pressed with the professional and organised treatment I’ve received They may be a little slower than some other providers, however I’m happy to... See more

Rated 5 out of 5 stars

Care ADHD are an amazing group of people. They were so very helpful and kind with my assessment. They helped me and advised me along my journey to my final diagnosis. Very professional and competent c... See more


Company details

  1. #31 of 33 best companies in Clinic

Written by the company

CARE ADHD is a CQC-registered provider of ADHD assessment and treatment. The most direct way to reach our team if you have issues or concerns is at: resolutionsteam@careadhd.co.uk or share your experience via our feedback form here: https://www.careadhd.co.uk/feedback If you’ve experienced any issues or have concerns you'd like us to address, we encourage you to contact us directly. Your feedback helps us learn and improve.


Contact info

4.1

Great

TrustScore 4 out of 5

3k reviews

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4.1

All reviews

(3,451)

2,752 reviews in the last 12 months

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Rated 5 out of 5 stars

Overall, a very positive experience.

Wait time was not very long (a few weeks).
Problems with online booking system were quickly resolved over the phone.
The assessor was patient and understanding, thorough without being intrusive and helpful and approachable whenever I needed clarification or to ask a question. Initially I was very nervous and anxious but by the end I felt it had been an overall very positive experience.

17 July 2026
Rated 5 out of 5 stars

Everything was great from start to…

Everything was great from start to finish.

The only issue I had was due to my ADHD I could have done with a few reminders to get the questionaires completed. I think it took me about 5 months to complete all of the forms. Ged who was the ADHD nurse was exceptional.

23 July 2026
Rated 5 out of 5 stars

5/5 Excellent service from the start

I have not had the easiest of times and was a bit apprehensive about looking at a diagnosis. The whole process has been seamless however and I want to thank Maryam for being wonderful and helping me with getting through the video consultation. She was understanding and had so much patience with me. Very professional but lovely at the same time, I couldn't have asked for more.
The process was explained to me perfectly and the letter received a few days later was clear and concise.
I am so thankful to CARE ADHD and they have helped put me on a journey to better understand myself and get the support I need, be it through my work or through helpful sources they have given me.

23 July 2026
Rated 5 out of 5 stars

Great experience

The man doing the assessment put me at ease and made me feel calm. He said collided everything really well and made me feel heard. Great experience.

23 July 2026
Rated 5 out of 5 stars

I found my Assessment came much earlier…

I found my Assessment came much earlier than I anticipated. I didn’t have to wait very long at all for a Right To Choose Assessment.
My Assessor was Very Good and put me at easy as I was anxious about the assessment.
Care ADHD have been Very Prompt and Great to deal with regarding my Assessment. With Many Many Thanks. A Very Efficient Service.

22 July 2026
Rated 5 out of 5 stars

After struggling and not knowing what's…

After struggling and not knowing what's going on the best thing my GP did was to put me on the rite to choose pathway the response time was really quick compared to the normal waiting list with the NHS which I was on originally, to finally get diagnosed gave me a sense of clarity finally and a sort of closure for beating my self up for many many years, the team and service they offer are fantastic. Also the medication I have been put on is changing my life to be honest, I still can't believe it a tiny little tablet is helping me function which I call normal, still have not hit my ideal dose yet but I am only a month in but confident it will work. But yeah highly recommend these guys and thanks for giving me the answers I needed.

15 June 2026
Rated 1 out of 5 stars

Long titration waiting times

Originally was very impressed when I received my forms and then assessment appointment fairly quickly. My assessor was great, friendly and reassuring but she told me I would hear from her within the hour to let me know the outcome, i had to call up for the next week to chase this and was told they will tell her to call me. Eventually a week later I received an email from her saying she had attempted to call multiple times which she hadn’t.

After diagnosis I was told there would be a 12 week wait for my first titration appointment which I was shocked by, considering my friend who was diagnosed by a different service had her first titration appointment at the end of her assessment. Now I am 6 months in and still haven’t got an appointment date and advisors on the phone or live chat are no help at all, they send generic responses and have zero empathy or compassion.

It seems as though they keep their waiting times looking low by getting people assessed quickly, to then leave them waiting for what feels like a life time, struggling with a new diagnosis and radio silence from CARE ADHD.

It’s also worrying their excuse for this is that they are ‘low on providers’ when they aren’t hiring.. so how are they going to rectify this? Seems like we will be waiting forever for medication. DO NOT recommend.

22 July 2026
Unprompted review
The Centre for ADHD Research and Excellence (CARE ADHD) logo

Reply from The Centre for ADHD Research and Excellence (CARE ADHD)

Dear Katie,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience has not met your expectations.

We are pleased to hear that you had a positive experience with your assessor, although we sincerely apologise for the delay in communicating your assessment outcome and for the frustration this caused.

We also appreciate your concerns regarding the wait for titration and the communication you have received throughout this stage of the pathway. Due to the significant increase in demand through the NHS Right to Choose pathway, our waiting times have increased beyond those initially anticipated. We understand how disappointing this has been and appreciate that waiting after receiving a diagnosis can be particularly challenging.

We are continuing to increase our clinical and operational capacity to improve access to treatment and reduce waiting times. We also value patient feedback and are using it to review and improve both our communication and our processes.

Thank you again for bringing your concerns to our attention.

Warm regards,
The Care ADHD Team

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