Carbon Coco Reviews 

264
TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I wish I could give it negative 10 stars. I don’t understand the 5 star reviews. My teeth did not get white at all. It’s messy, my sink and mirror gets really messy and I don’t feel any difference in... See more

Rated 1 out of 5 stars

3 emails, 0 response. Not even an email confirmation, tracking, nothing, and it’s been a month since I ordered and payed for it!!! Tried chat box too, no answer. Two more days and I’m taking my money... See more

Company replied

Rated 3 out of 5 stars

Used the charcoal powder, toothpaste and the whitening strips as instructed and there was no change to my teeth at all, which is a shame cos I've seen that it has worked for others. I did notice a sl... See more

Company replied

Rated 1 out of 5 stars

I ordered the magnetic charcoal mask on May 15 and Received an update that my order has shipped on May 19th. Super fast, except that’s where the updates end... since then the tracking number lea... See more

Company replied

Company details

  1. Dental clinic
  2. Pharmacy

Information provided by various external sources

Your new go-to for a brighter smile and glowing skin. Shop our wide range of 100% natural, Australian made oral and skin care products that are not only effective but also vegan and cruelty free.


Contact info

1.9

Poor

TrustScore 2 out of 5

264 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(264)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I wish I could give it negative 10…

I wish I could give it negative 10 stars. I don’t understand the 5 star reviews. My teeth did not get white at all. It’s messy, my sink and mirror gets really messy and I don’t feel any difference in the color of my teeth. I still have the product from years ago, I thought the company went bankrupt so I looked it up and found out they still exist… I seriously want my money back. Unbelievably horrible product. (The black powder)

28 March 2025
Unprompted review
Rated 1 out of 5 stars

So so BAD!

So so BAD!!

I have placed my order 1 month ago.
No tracking update, no package, no customer service, no instagram reply and no reply from their forum also.
It is just so anoying at this point where they don't even bother replying to you.
U paid for something that you even dont know where your package is and no way to get a refund cause they just ignore you.

So BAD!!!
DO NOT ORDER

20 December 2024
Unprompted review
Rated 1 out of 5 stars

Money taken,order not received

Hi

I purchased the tooth polish from Carbon coco in January this year. It was sent via "tracked" shipping via the post office . It also said to allow for more days due to COVID related delays.

I tried following up on my package via the tracking number provided as well as asking my local post office several times . They said they are not able to locate it via the tracking number provided by Carbon Coco.

When I asked Carbon Coco for assistance on finding my order or refunding my money , they send me a link to their policy stating the order is older than 60 days. .So basically they are ok with taking your money ,not fulfilling your order and then hitting you with an unfair policy .

This company has shaken my faith in online shopping .But also the customer service and response to my query was the worst I have ever experienced to date .

I don't recommend anyone buy their products if from another country because they don't seem to care where you get your order or not .

When

14 August 2022
Unprompted review
Rated 4 out of 5 stars

I give 4 stars for the…

I give 4 stars for the toothpaste,because I like it very much...it doesn't do a super whitening but it clean very well your teeth...I have used for more than 6 months and I will continue to use it.
The rest I try it but i am not very impressed...

21 February 2021
Unprompted review
Rated 5 out of 5 stars

Carbon coco is probably amongst the best

Carbon coco is probably amongst the best whitening products there are. Noninvasive as well in my opinion. Friends started asking me how come my teeth are so white after I started using the carbon powder and I didn't even use it everyday. I now use it 1 to 2 times a week and it's enough to maintain my teeth white and healthy.

22 January 2021
Unprompted review
Rated 1 out of 5 stars

I have been scammed they told me that…

I have been scammed they told me that my order is suspicious (500$) order, I sent all documents ( bank statement, id, my credit card) and it has been a week that they are not answering and I request to cancel the order if it is suspicious they are not answering took the money and no answer

20 January 2021
Unprompted review
Rated 1 out of 5 stars

There was definitely no whitening…

There was definitely no whitening whatsoever. I used for quite a while with no results at all and is so messy, gets everywhere in the sink, I actually have to rub my lips to get it off. Also bought their toothbrush to make sure this won’t be a flaw or get mine black. But just a waste of money..

29 December 2020
Unprompted review
Rated 5 out of 5 stars

The best Teeth Whitening products in the game!

I have tried many different Teeth Whitening products in the past, including whitening strips and UV light products, but nothing seemed to work. Just after the first week or two of using Carbon Coco Whitening Powder and Toothpaste, I received several compliments on my teeth! Best and safest way to get a great smile! Never going back to other products.

25 November 2020
Unprompted review
Rated 5 out of 5 stars

Very effective whitening toothpase

I've been using Carbon Coco for a while and I have definitely seen visible results. It doesnt have a strong taste so it's not overwhelming which is good. If you want pearly whites, I recommend this product!!

18 November 2020
Unprompted review
Rated 5 out of 5 stars

I love using my Carbon Coco

I love using my Carbon Coco, and this is probably my third order. It has made my teeth whiter and i love how its more natural and not full of chemicals like other toothpastes. highly recommend and worth the purchase.

16 November 2020
Unprompted review
Rated 5 out of 5 stars

I really like Carbon Coco toothpaste

I really like Carbon Coco toothpaste,I bought few monthes ago,my whole family use it everyday,my teeth is getting much better and shine,my daughter likes the flavour and it is gentle mint for kids.

15 November 2020
Unprompted review
Rated 5 out of 5 stars

Best toothpaste ever!

I absolutely cannot get enough of these products, in particular the activated charcoal toothpaste. After each use, my teeth feel so clean and fresh. Not to mention the amazing toothpaste flavours, sakura mint is my absolute fav!! Ever since purchasing carbon coco, I haven't bothered using any other toothpaste brands. Definitely worth every cent! :)

13 November 2020
Unprompted review
Rated 5 out of 5 stars

Can’t get enough!

I bought the Carbon Coco teeth whitening polish and honesty I love it! My teeth started looking brighter in less than a month! My mom noticed the difference and jumped on board as well, apart from the whitening, my teeth also feels healthier, would definitely recommend any Carbon Coco product, it’s affordable and does the job. Absolutely amazing I love it!

13 November 2020
Unprompted review
Rated 5 out of 5 stars

Love their toothpaste!

A while back, I bought their activated charcoal toothpaste in Sakura Mint and fell in love. I'm not a fan of mint at all but the sakura mint removes the strong mint taste and smell into a more pleasant one. After I used the toothpaste, my teeth are whiter than they were before which is amazing considering I don't use their activated charcoal tooth polish.

12 November 2020
Unprompted review
Rated 4 out of 5 stars

Good for the price

The product is good for the price. The products are cheap and reasonably well made and do what they say. The water flosser does not produce as strong of a stream of water as I would like, but that is understandable as it is manually powered.

11 November 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look