We enjoy our holiday with our sibley 400 bell tent, perfect size for our use, plenty of space & comfort, with a good size to be installed in any campsite place without any difficulty. The quality... See more
Company replied
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Bought tbe Oryx tipi and find it a perfect tent for the lakes and rivers of Ireland on the Atlantic . I have paired mine with a Oriondo bioethanol burner/ heater as the Oryx has two doors and a ve... See more
Company replied
My experience with canvas camp has been the best service I have had in years. I bought a bell tent early summer and it is Perfect. I will continue to use them. My next addition will be a stove and I w... See more
Extremely happy with the canvas tent ,strong reliable and not liable to become easily damaged from the elements ,unlike other tents .i especially like the ventilation windows .This allows me to ventli... See more
Company replied
Company details
About CanvasCamp
Written by the company
CanvasCamp manufactures and sells high quality luxury canvas tents and tipis for camping, glamping, and authentic outdoor experiences. Our mission is simple - to create premium quality shelter that empowers the creation of unforgettable outdoor experiences with ease, comfort, and style. Most manufacturers are focused on sales and margins. CanvasCamp is completely obsessed with what really matters: people. Naturally, this means creating the best product, with the best materials, at the best price. At CanvasCamp it also means providing service, advice, and amenities that surpass your expectations.
Light, breathable, and ready for any season, the Sibley Traveller range balances easy setup with the comfort and durability CanvasCamp is known for.
Contact info
Legen Heirweg 23e, 9890, Gavere, Belgium
- +32 9 352 01 01
- info@canvascamp.com
- canvascamp.com
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4.6
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
amazing tents…
Great customer service and amazing tents and quality. I love it! Can only recommend.
14 January 2025
Reply from CanvasCamp
Thank you so much for your wonderful review! We're thrilled to hear that you love our tents and the quality of our customer service. Your recommendation means a lot to us, and we're grateful for your support!
Reply from CanvasCamp
Thank you for your positive review! We're thrilled to hear that you are satisfied with the quality of our products, our customer service, and our fast shipping. It's our pleasure to serve you, and we hope to welcome you back as a customer soon.
Best regards,
Canvas Team
Reply from CanvasCamp
Thank you for your fantastic review! We are delighted to hear that you are satisfied with the knowledge, product quality, and service you received from us. Providing top-notch service and high-quality products to our customers is our utmost priority, and your positive feedback is a great affirmation of our efforts.
We are pleased to know that we have met your expectations and that our expertise, product quality, and customer-focused service have resonated with you. Your trust and satisfaction mean a lot to us, and we look forward to serving you again in the future.
Kind regards,
Canvas Team
Quick and simple ordering with quick…
Quick and simple ordering with quick delivery. I haven't had the opportunity to set it up yet but I am very excited and will come back and add to my review after initial setup.
23 December 2024
Reply from CanvasCamp
Thank you for your fantastic review! We're thrilled to hear that you had a quick and simple ordering experience with fast delivery. It's great to know that everything went smoothly.
We understand that you haven't had the opportunity to set up your purchase yet, but we share your excitement and look forward to hearing about your experience once you do. Your feedback means a lot to us, and we're confident that you'll enjoy your new product just as much as you enjoyed the ordering process.
If you have any questions or need assistance during the setup process, don't hesitate to reach out. We're here to help and ensure you have the best possible experience with our products.
Kind regards,
Canvas Team
Reply from CanvasCamp
Thanks for your great review!
Happy camping,
Team CanvasCamp
The product was delivered as promised
3 December 2024
Reply from CanvasCamp
Thank you for your feedback! We're happy to hear that the product was delivered as promised.
Cheers,
Team CanvasCamp
Great product,good service.
3 December 2024
Reply from CanvasCamp
Great review! Thanks a lot!
Team CanvasCamp
Fast shipping
Fast shipping. The canvas and materials are good quality. Set up was easy.
We’ve put our picnic table in it and a stove and it heats up fast and holds the heat well.
Very happy we found your company!
25 November 2024
Reply from CanvasCamp
I'll pass this on to the Logistics Team, they really do ship fast indeed ;)
We're happy you found us too!
Cheers,
Team CanvasCamp
I recently purchased the beautiful…
I recently purchased the beautiful sand-colored Sibley Pro Double Door tent, and I must say, I’m absolutely in love with the color. It’s not the bright white I saw in the videos, but rather a darker ivory tone, which is exactly the kind of color I adore.
The cotton canvas material of the tent and the floor material are perfect. The stitching is excellent, and the finishing touches are top-notch.
Additionally, the shipping from Belgium to Germany took less than three days. I am truly impressed by this outstanding service.
26 November 2024
Reply from CanvasCamp
This is the perfect review, we'd like to thank you for taking your time writing this.
Very kind regards, from the entire team to you.
Happy camping!
Team CanvasCamp
I wish I had found this sooner
A perfect little oven, the finishing addition for my car camping gear on my quest to eleminate the need for stopping at campings. Almost fitted my pizza stone and reached over 300˚C, though it is hard to keep it that high over a simple fire. Easy shopping and fast delivery from a European warehouse (finally). I might very well order a tent stove as well. Thank you!
5 November 2024
Reply from CanvasCamp
Thanks for the great review! We're happy we could help you on your adventure into the wild!
Cheers,
Team CanvasCamp
Had a 4 meter Pro tent didn't even last…
Had a 4 meter Pro tent didn't even last a full season . Got a refund. . poorlydesigned and made , the canvas it not water tight it let in alotnof moisture and 1000 s of pin pricks of rain , a very rude and pompous female in the office i dealt with but at 50% less direct from manufacturer in china Canvas camp are just a re seller ..
2 December 2024
Unprompted review
Reply from CanvasCamp
Thank you for your feedback. We’re sorry to hear that you had an issue with your 4-meter Pro tent. As part of our commitment to customer satisfaction, we issued a refund for the tent, which is our standard procedure when there are problems with a product.
We stand by the quality of our tents, and they are designed to be 100% waterproof when used correctly. If there were issues with moisture or pinpricks, it could be due to a manufacturing defect, which is very rare, and we encourage customers to contact our customer service team immediately in such cases.
To clarify, CanvasCamp is not a reseller; we work directly with manufacturers to bring high-quality products to our customers.
If you have any further concerns, please feel free to reach out to us.
Cheers,
Team CanvasCamp
Tri pole and mini stove jack …
Haven’t used the products I purchased yet but the shipping was fast and no damage to the boxes. Look forward to getting my canvas tent out to try the stove jack out.
28 October 2024
Reply from CanvasCamp
Thank you for your review! We're glad to hear that the shipping was fast and the boxes arrived in great condition. We hope you enjoy using your canvas tent and stove jack when you get the chance!
Please feel free to let us know how we can do better.
Or adjust your review accordingly after your first use ;)
Sorry for the late reply, some of the reviews have slipped through the cracks.
Cheers,
Team CanvasCamp
Reply from CanvasCamp
Hi,
Thank you so much for the fantastic 5-star review! We’re thrilled to hear that you’re happy with your experience and our products. Your support means the world to us, and we’re here if you ever need anything. Happy camping, and thank you for choosing CanvasCamp!
Very Kind regards,
Team CanvasCamp
Awful!!!!
Awful!!!!
I’ve had 2 others that were called Rain flies. Those were much easier to manage and let more light in. They call these all purpose! Just another layer of dark heavy canvas. And no customer support what so ever!!
8 October 2024
Reply from CanvasCamp
Hi Sheryll,
Thank you for sharing your feedback.
We’re sorry to hear about your experience with CanvasCamp US, and would love to help make things right. Our team is dedicated to providing the best support possible, and we apologize if you didn’t receive the assistance you needed. Please reach out to us directly at info@canvascamp.com (Headquarters in Europe), so we can discuss this matter further and address your concerns promptly.
Kind regards,
Team CanvasCamp
Very fast shipping
Very fast shipping.
Had some questions regarding the tent beforehand which were promptly answered.
14 October 2024
Reply from CanvasCamp
Thank you for the great review! We’re so glad to hear you’re happy with the fast shipping and that our team could assist you with your questions. It’s fantastic to know we could help make your experience smooth from start to finish. Thanks for choosing CanvasCamp, and enjoy your new tent!
Very kind regards,
Team CanvasCamp
Reply from CanvasCamp
Thank you for the positive feedback! We're thrilled to hear you’re pleased with the quick shipping and the quality of our product. Your satisfaction is important to us, and we hope you enjoy your CanvasCamp experience to the fullest!
Kind regards,
Team CanvasCamp
Extremely Disappointed with Product Quality and Customer Service
I have been purchasing 5m bell tents from CanvasCamp over the past 8 years and have always been a loyal customer. However, my recent experience has been deeply disappointing. After buying four new tents, they developed severe mould after just one season (from June to mid-September). This led to guests cancelling bookings due to the poor condition of the tents.
When I reached out to customer service, the only advice given was to bleach the tents and re-waterproof them. Unfortunately, this did not solve the issue. I am extremely dissatisfied with the lack of concern from CanvasCamp and feel compelled to share my negative experience.
4 September 2024
Unprompted review
Reply from CanvasCamp
Dear,
Thank you for your feedback. We take customer satisfaction very seriously, especially for professionals like yourself, and we are committed to resolving any issues promptly. Could you please contact us via email and include some photos of the mould on the tents? This will help us address the problem as quickly as possible.
We'd also like to mention that we are always eager to solve any concerns our customers may have, and we're sorry for any inconvenience you’ve experienced. We were unable to locate any orders under the name you've used on Trustpilot, so reaching out via email (info@canvascamp.com) will allow us to investigate further.
Looking forward to assisting you soon.
Best regards,
Team CanvasCamp
Reply from CanvasCamp
Thank you for the wonderful review! We're thrilled to hear that you’re pleased with the product, value, and service. It means a lot to us that you had such a positive experience. Thanks for choosing CanvasCamp, and happy camping!
Kind regards,
Team CanvsaCamp
Reply from CanvasCamp
Thank you for the fantastic feedback! We're so happy to hear that our service met your expectations. If you ever need assistance, don’t hesitate to reach out. Thanks for choosing CanvasCamp!
Team CanvasCamp
Reply from CanvasCamp
That's how it should be!
Thanks for your great review.
Cheers,
Team CanvasCamp
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