Strong product cost / quality ratio. Received the goods well, good packaging. Problematic tracking with Fercam shipping, continuous errors. Shipping takes around 2 weeks.
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Very good service and advice by contact CaldaieMurali. The order was placed on 02-02-2025, the delivery was on 11-02-2025 from Italy to Netherlands. Products came well protected and without demage.... See more
UPDATE: On 07.11 the order was shipped!! All in all it was a stressful experience, but still much better than i thought initially 😅. The main stress point is the lack of communication... See more
The split airco was delivered within a few days to my home country (Nederland). I could choose the delivery date after a message from the Dacher transport company.
Company details
- Air conditioning store
- Air conditioning system supplier
- Electrical appliance wholesaler
- Fireplace shop
- Furnace Shop
- Heating equipment supplier
About Caldaiemurali | One H
Written by the company
Il comfort a portata di click
Dal 7 Febbraio 2023 Caldaiemurali.it e-commerce attivo dal 2009 è entrata a far parte della famiglia One Holding srl gruppo proprietario di diverse piattaforme digitali leader nella commercializzazione di prodotti di climatizzazione e riscaldamento.
Vai al sitoLa storia di Caldaiemurali.it è riassunta in queste poche righe:
Vent’anni sono tanti; a trascorrerli e ricordarli. Le emozioni, in un certo senso, si ridimensionano, ma rimane ben salda la soddisfazione quando voltiamo le spalle e, guardandoci indietro, osserviamo le cose che abbiamo fatto. Da sempre periti tecnici, agli albori abbiamo cominciato così, servendoci della collaborazione di professionisti specializzati, che ci hanno accompagnato per molto tempo, sino ad oggi. Più di 100000 clienti hanno profittato dei nostri servizi, molti di loro ci hanno successivamente ricontattato per un’ulteriore prestazione. Siamo cresciuti, ci siamo espansi ed evoluti, allargandoci al settore commerciale, alla vendita di prodotti differenti, ma tutti confluenti nei settori elettrodomestico ed idraulico, presenti con diversi show room in punti strategici del territorio nazionale.
Siamo infine giunti ad oggi, ancora al principio di un’avventura che ci auguriamo possa crescere e consolidarsi col tempo, dandoci le soddisfazioni che ci aspettiamo, senza pretenderle però, affinché non vengano mai meno le motivazioni, l’impegno, la professionalità e la semplicità con cui conduciamo la nostra attività.
Assicurazione Kasko
Written by the company
- Spedizioni Sicure
- Con il nostro servizio di protezione sugli acquisti KASKO, acquistabile a soli 5,90€ in fase di ordine e applicabile a tutti i prodotti del nostro sito, i pacchi spediti a casa tua godono di un’attenzione speciale da parte degli addetti ai lavori.
Estensioni di Garanzia
L'estensione del servizio tecnico ti consentirà di proteggere i tuoi acquisti più a lungo!
L’estensione del servizio tecnico si applica a tutti i prodotti di elettronica di consumo e rinnova nel tempo tutti i servizi di manutenzione e post-vendita garantiti dalle aziende produttrici.
Contact info
via carlo farini , 20159, milano, Italy
- +390250042307
- supporto@caldaiemurali.it
- caldaiemurali.it
Caldaiemutali.it
4.4
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
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There is no communication to this…
There is no communication to this company at all. I sent 5 mails to the customer service without any answer.
21 July 2026
Reply from Caldaiemurali | One H
Gentile cliente, stiamo lavorando al suo caso per la risoluzione del problema.
No communication from caldaiemurali for a detroyed split received
I received my order with the indication on email that I can complain about anything wrong. It appears that there was a damage. The delivery driver took photos and told me the sender would need to ship a replacement for the broken split unit. Upon unpacking, I found the unit completely destroyed and unusable. I have emailed Caldaiemurali five times asking them to file a compensation claim with the carrier so they can send me a replacement, but I am getting no response—no communication, no solution! Yet, I clearly reported the damage to the delivery driver and did not sign anything upon delivery.
20 July 2026
Reply from Caldaiemurali | One H
Gentile cliente, stiamo lavorando al suo caso per la risoluzione del problema.
An expensive Hisense outdoor unit not delivered - only a part of the order
The Hisense outdoor unit, worth €616.94, was not delivered on 31 July 2026.. The pallet wrapping and strapping were damaged, and the issue was photographed and reported immediately in the presence of the DACHSER driver. Despite having also paid for KASKO protection and contacting the seller several times, I have still received neither a response nor a replacement delivery.
31 July 2026
Unprompted review
Reply from Caldaiemurali | One H
Gentile cliente, stiamo lavorando al suo caso per la risoluzione del problema.
Order Never delivered
Order Never delivered
More than 30 days that we ordered and the product is still not delivered. We paid for a fedex delivery. The vender used another company named Ficam. They shared a tracking number but it was never delivered and no support from the vendor.
13 July 2026
Reply from Caldaiemurali | One H
We are currently working on your case to resolve the issue as quickly as possible. We sincerely apologize for the delay and appreciate your patience. Our team is investigating the shipment with the carrier, and we will provide you with an update as soon as possible. Thank you for your understanding.
★☆☆☆☆ only partly delivered, no reaction from Mail. No phone line picking up.
★☆☆☆☆
Unfortunately, I cannot recommend this shop.
Part of my order was never delivered. According to FedEx, the missing package was only registered in their system but was never handed over to the driver for collection. The other two packages were delivered without any issues.
I have contacted customer support multiple times and provided all the necessary information, including my order number, the missing tracking number, and FedEx’s feedback. Despite this, their Agent keeps asking me if I’m happy with the delivery as their system is telling them it’s delivered, although only 2 out of 3 packages were delivered and the most expensive part is still due!
I‘ve spent 15+ min in their phone line. No one is picking up. This Looks like scam to me.
30 July 2026
Unprompted review
Reply from Caldaiemurali | One H
We are currently working on your case to resolve the issue as quickly as possible. We sincerely apologize for the delay and appreciate your patience. Our team is investigating the shipment with the carrier, and we will provide you with an update as soon as possible. Thank you for your understanding.
Good price for the product but the…
Good price for the product but the shipping price are way too high 94€ from Italy to France and it took 2 weeks
10 July 2026
Strong product cost / quality ratio
Strong product cost / quality ratio.
Received the goods well, good packaging. Problematic tracking with Fercam shipping, continuous errors. Shipping takes around 2 weeks.
26 June 2026
Everything perfect
29 June 2026
Great product. Excellent delivery service.
Great product, efficient service and communication. Timely delivery. Impressed and would recommend.
23 March 2026
All fine and respected
8 January 2026
E’ sempre stato facile interloquire per…
E’ sempre stato facile interloquire per avere chiarimenti e risolvere dubbi o problemi procedurali
23 December 2025
Top service!
Top service!
They always answer when you call and follow up.
Amazing service
25 November 2025
I am waiting for an invoice I asked in…
I am waiting for an invoice I asked in march
14 February 2025
Reply from Caldaiemurali | One H
Dear customer, we are sorry to hear about your comment.
We apologise for the long wait, but we would like to point out that the invoice was sent within the usual time frame and was sent again when you requested it.
I remain at your complete disposal, in the hope of counting you among our customers once again.
CaldaieMurali.it
Gentile cliente, siamo dispiaciuti del suo commento.
Le chiediamo scusa per la troppa attesa, teniamo solo a precisare che la fattura è stata inviata nei tempi regolari, ed è stata inviata nuovamente quando l'ha richiesta.
Resto a sua completa disposizione, nella speranza di poterla annoverare nuovamente tra i nostri clienti.
CaldaieMurali.it
The split airco was delivered within a…
The split airco was delivered within a few days to my home country (Nederland).
I could choose the delivery date after a message from the Dacher transport company.
18 March 2025
Unprompted review
Reply from Caldaiemurali | One H
Grazie mille per la tua recensione! È sempre una soddisfazione ricevere questi feedback positivi dai nostri clienti.
Good service fast delivery CaldaieMurali
Very good service and advice by contact CaldaieMurali. The order was placed on 02-02-2025, the delivery was on 11-02-2025 from Italy to Netherlands.
Products came well protected and without demage.
Very happy with the purchase.
11 February 2025
Unprompted review
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