Coopers Home Appliances Reviews 1,156

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness, knowledge, and positive attitude of the staff. Consumers appreciate the personalized attention they receive, with staff members taking the time to understand their needs and provide tailored recommendations. People highlight the ease of the buying experience, noting that the team is well-informed and avoids high-pressure sales tactics. Consumers are also very satisfied with the delivery service, often mentioning prompt and efficient installation. Reviewers appreciate the clear communication and the professionalism of the delivery personnel. The quality of the products is another recurring theme, with many customers expressing satisfaction with their purchases and the comprehensive advice they received.

Based on these reviews

Rated 5 out of 5 stars
Verified

Mandi was very helpful when it came to choosing the appliance and the delivery by Darren and Jamal went very smoothly. Really appreciated being given plenty of notice. This is our third appliance from... See more

Company replied

Rated 5 out of 5 stars
Verified

As ever, a great experience using Coopers. Our washing machine broke down this Tuesday, I called up, was offered various machines, discussed them, chose one and it was delivered and installed on Thurd... See more

Company replied

Rated 5 out of 5 stars
Verified

How nice it was to speak to a human being instead of a robot. Someone who was kind and patient with all my questions. The whole team was brilliant. This made for an excellent experience for us. W... See more

Company replied

Rated 5 out of 5 stars
Verified

Needed a washing machine quickly and one was installed in a few days. Competitively priced with online deals.

Company replied

Rated 4 out of 5 stars
Verified

I was pleased with the customer service, Phil was very knowledgeable and helped me choose the machine that suited my needs. It took a week for delivery but the machine was installed & the old one remo... See more

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Rated 5 out of 5 stars
Verified

Our 10th appliance from Cooper's. You may find a slightly lower price on line (but rarely), but you will never find a comparable level of expertise and unbiased advice. Every choice has been the right... See more

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Rated 5 out of 5 stars

Called into Bath shop to explain my freezer problem and to make an appointment, charming lady gave me their main office phone number … The shop looked well stocked with clean re serviced fridges and... See more

Rated 5 out of 5 stars
Verified

Visited Coopers Home Appliances in search of an oven/microwave combi and induction hob. Was greeted by Gary who took the time to explain the options to us and answered any questions we had. Gary was n... See more

Company replied

Rated 5 out of 5 stars
Verified

Product explained very well no pressure selling.deliverd on arranged time .very pleased having had a Bosch washing machine for 16 years bought the same manufactured product but very modern we shall se... See more

Rated 5 out of 5 stars
Verified

Love buying from Coopers. This one was a wonderful Miele drying machine when our one (non Miele) broke after 11 years. We had good non pushy advice, a realistic delivery time, delivery and removal of... See more

Rated 5 out of 5 stars
Verified

Coopers staff were *so* helpful in assisting me find appliances for my kitchen. It made the whole process manageable and gave me confidence that I was choosing good quality items. When I came to the... See more

Company replied

Rated 5 out of 5 stars
Verified

Most helpful in first checking exactly what we were looking for and providing a comprehensive list of suitable Freezers, After selection and payment the product was ordered from the main warehouse an... See more

Rated 5 out of 5 stars
Verified

Speedy delivery. Great service in the shop. Very efficient all round . Knowledgeable staff.

Company replied

Rated 5 out of 5 stars
Verified

good knowledgable salesman. refreshing to talk to someone who is familiar with all the appliances and can give good advice. efficient, and a "breath of fresh air". easy to deal with.

Company replied

Rated 5 out of 5 stars
Verified

The experience buying was made easy by a good team who knew what they were walking about, rather than other chain stores. The delivery was on the time promised. The team who did the delivery were go... See more

Rated 4 out of 5 stars
Verified

Customer service in store okay, however sales assistant didn’t move off her stool during transaction

Company replied

Rated 5 out of 5 stars
Verified

Darrin and his team provided an amazing service and was always on hand to help with technical specification and AGA fit requirements. We ordered a ER7 160 with LPG GAS module, which was a bit tricky... See more

Rated 5 out of 5 stars
Verified

The company was friendly and efficient in ordering the appliance, after helping us select the right one for our needs. The delivery went without a hitch

Company replied

Rated 4 out of 5 stars
Verified

Fantastic service from the shop with friendly yet expert advice on cookers. Smooth ordering process, one star removed as on the day of delivery we were not advised of timing, even an estimated slot w... See more

Rated 5 out of 5 stars
Verified

I explained what I needed as didn’t have the incentive to go into town a week before Xmas ! The assistant listened and provided me with all the information I needed to make a good choice. My cooke... See more

Rated 5 out of 5 stars
Verified

We had amazing service and fabulous advice from Mandi. She helped us to make our choices and had great product knowledge. Delivery arrived on time and on our selected date. Prices were good as well.... See more

Rated 5 out of 5 stars
Verified

Delighted with the speedy, helpful and efficient service. Above all it was a joy to be able to talk to someone directly and not have to jump through endless automated hoops. I couldn't recommend Coo... See more

Rated 5 out of 5 stars
Verified

The fridge freezer is a great improvement on our previous one, and the delivery and removal of old one went without any problem

Company replied

Rated 5 out of 5 stars
Verified

Very good customer service and great choice of appliances, most happy! ⭐️⭐️⭐️⭐️⭐️

Company replied

Rated 5 out of 5 stars
Verified

Quick and efficient service. Good advice on a suitable washing machine and other appliances. I found it especially helpful to be able to speak to someone in the shop who was well-informed and helpful.... See more

Rated 5 out of 5 stars
Verified

Great people who really know their stuff. We are refitting a kitchen and they helped to specify the perfect combination of appliances. First rate.

Company replied

Rated 5 out of 5 stars
Verified

Bought a new dishwasher from Coopers last week. Delivered and fitted the new machine very quickly and took away the old machine too. Rapid service delivered with a smile.

Company replied

Rated 5 out of 5 stars
Verified

The staff are so very helpful and positive. The installation was done on time and with minimum disruption and no mess. Would definitely use them again.

Rated 5 out of 5 stars
Verified

Very helpful. Dealt with our enquiry very efficiently. Contacted their suppliers to answer our question immediately. Would shop at Coopers again. AAA++++

Rated 5 out of 5 stars
Verified

To start with a human on the phone. Helpful advice. Delivery and installation on the appointed day. Removal of old fridge with no fuss. Excellent.

Company replied

Rated 5 out of 5 stars
Verified

My dealings with Coopers have always been a pleasure, with particular reference to Mandi for her professionalism and efficient attitude. The delivery men also are first class, all in all a great Compa... See more

Company replied

Rated 5 out of 5 stars
Verified

Great service and competitive price. We were completely fitting out a kitchen and the staff couldn’t have been more helpful.

Rated 5 out of 5 stars

Great company! I browse your site often and i get good deals. for exmple, last week i bought a small refrigerator at a good discount. now i have a place to keep my drinks chilled

Company replied

Rated 5 out of 5 stars
Verified

Brilliant price and service from the very reliable Coopers,

Company replied

Rated 5 out of 5 stars
Verified

Knowledgeable Staff, didn’t feel pressurised, given plenty of time to make the right decision.

Rated 5 out of 5 stars
Verified

Time given to choose the right appliance, and print out given to take away, as well as samples of colours.

Rated 5 out of 5 stars
Redirected

Just to record my thanks for the delivery of my fridge today, excellent service from the delivery guys, and of course many thanks to Mandi for her brilliant and professional help.

Rated 5 out of 5 stars
Verified

I purchased two smeg kettles customer service was excellent from ordering to delivery , would like to thank mandi very much for her help.

Rated 5 out of 5 stars
Verified

Good product knowledge, ensured that they were delivered within a tight time scale

Rated 5 out of 5 stars
Verified

A pleasure to talk with staff who were able to give advice on products.

Company replied

Rated 5 out of 5 stars

Coopers is brilliant! All the staff are helpful, knowledgeable and really work with you to get the best product I've used Coopers for the last 8+ years and highly recommend them.

Rated 5 out of 5 stars
Verified

Very knowledgeable and treat their customers with professionalism. They also provide good communication when coordinating home installations.

Company replied

Rated 5 out of 5 stars
Verified

Everyone was so helpful and so pleasant- it was a joy to deal with you all. Simon who fitted the fridge was great and (as I am very elderly) he helped me with some queries I had re the tumble d... See more

Rated 4 out of 5 stars

Fantastic service in-store, with delivery and installation completed within just two days — overall, a brilliant experience!

Company replied

Rated 5 out of 5 stars

Excellent service, quality products. We bought a washer-dryer and fridge and freezer, got great advice and personal, friendly service from Phil, who kept us updated about delivery etc. Would def use a... See more

Rated 5 out of 5 stars

The staff, especially Gary, were very helpful. He took the time to explain available options and clearly answered any questions I had. The delivery of my fridge-freezer went smoothly. We really appre... See more

Rated 5 out of 5 stars
Verified

Good service plus it’s great to be able to walk in and physically see the items, which is certainly what I prefer to do. Good advice on models to suit how we’d use them.

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Company details

  1. #21 of 139 best companies in Appliance shop
  2. #34 of 197 best companies in Electronics store
  3. #19 of 135 best companies in Kitchen supply shop
  4. #2 of 8 best companies in Refrigerator Shop
  5. #2 of 21 best companies in Vacuum Cleaner Shop
  6. #5 of 16 best companies in Washing Machine & Dryer Shop

Written by the company

Personal, expert service AND competitive price. With Coopers you really can have it all! We are an independent Bath based kitchen appliance retailer with over 70 years experience. We know our products well and in our beautifully renovated showroom in the centre of the city, you can get to know them too with many of them being in demo or even live. With a complete range of kitchen products and our dedicated team, we are on hand to help choose the best for you, deliver it and, should you need it, provide responsive after sales service. We make buying home appliances a personal and pleasurable experience – independent retailing at its very best. Ensuring you get what you need at great value and with a great experience. What you see on our website site is just a sample of what we offer – we can get nearly any kitchen appliance you need and will always endeavour to beat our competitors on service and price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars
Verified

Coopers are knowledgable and responsive…

Coopers are knowledgable and responsive offering brands and solutions I perhaps might not have considered. A 'must have' partner when buying or designing in any new appliances.

22 October 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

We really appreciate the feedback and we’re glad the team could help with ideas and options you might not have considered. Thanks for choosing Coopers and we look forward to helping you again in the future.

Rated 5 out of 5 stars
Verified

Efficient, friendly service. Fast delivery.

Needed a washing machine quickly and one was installed in a few days. Competitively priced with online deals.

30 September 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thanks so much for your review. We’re delighted we could get your washing machine up and running so quickly. Really appreciate you choosing Coopers.

Rated 4 out of 5 stars
Verified

Customer service in store okay

Customer service in store okay, however sales assistant didn’t move off her stool during transaction

17 October 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

We really appreciate your honest feedback. We’re pleased you were generally happy with the service but will certainly review your comments about the in-store experience — we always aim to give every customer our full attention.

Rated 5 out of 5 stars
Verified

Excellent service

Speedy delivery. Great service in the shop. Very efficient all round . Knowledgeable staff.

22 October 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Really pleased to hear you found our service efficient both in-store and on delivery. Thank you for your kind feedback!

Rated 5 out of 5 stars
Verified

Knowledgeable and professional

Very knowledgeable and treat their customers with professionalism. They also provide good communication when coordinating home installations.

17 October 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Delighted to hear everything went smoothly and that our team looked after you so well. Thanks for sharing your experience with Coopers.

Rated 5 out of 5 stars
Verified

Mandi was very helpful when it came to…

Mandi was very helpful when it came to choosing the appliance and the delivery by Darren and Jamal went very smoothly. Really appreciated being given plenty of notice. This is our third appliance from Coopers and will definitely shop there again.

17 October 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thank you so much for your kind words and for choosing Coopers again. We’re so pleased that Mandi and the delivery team made everything run smoothly for you. It’s always a pleasure to help, and we really appreciate your loyalty.

All the best,
The Coopers Team

Rated 5 out of 5 stars
Verified

Great service

Prompt efficient service

17 October 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thanks for your kind words! We’re glad you found our service prompt and efficient.

Rated 5 out of 5 stars
Verified

How nice it was to speak to a human…

How nice it was to speak to a human being instead of a robot. Someone who was kind and patient with all my questions.
The whole team was brilliant. This made for an excellent experience for us. We will definitely be using their services again.

17 October 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thank you for your kind words! We’re so pleased you had a great experience with our team, we always try to make things easy and personal. It means a lot that you’ll be coming back to us again.

Rated 5 out of 5 stars
Verified

Cracking service from an independent...

As ever, a great experience using Coopers. Our washing machine broke down this Tuesday, I called up, was offered various machines, discussed them, chose one and it was delivered and installed on Thurdsday.

17 October 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thank you so much for your kind words. We're really pleased we could help get you sorted so quickly. It's great to hear the whole process from choosing to installation went smoothly for you. Being a local independent, we really value your support and look forward to helping again whenever you need us.

Thanks again from the Coopers Team

Rated 4 out of 5 stars
Verified

Good customer service & a very satisfacory product.

I was pleased with the customer service, Phil was very knowledgeable and helped me choose the machine that suited my needs. It took a week for delivery but the machine was installed & the old one removed with a certain degree of difficulty as the isolation valve stuck!

7 October 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thank you for taking the time to leave us a review. We're so pleased Phil was able to help guide you to the right machine, he really knows his stuff! Apologies that delivery took a little longer than ideal, and full credit to the team for managing that awkward valve during installation. We hope you're now enjoying your new machine and really appreciate you choosing us.

Rated 5 out of 5 stars
Verified

Fridge Freezer Delivery

The fridge freezer is a great improvement on our previous one, and the delivery and removal of old one went without any problem

14 October 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thanks for the lovely feedback. We're glad to hear you're enjoying the new fridge freezer and that everything went smoothly on delivery day.

Rated 5 out of 5 stars
Verified

Fantastic

Brilliant price and service from the very reliable Coopers,

14 October 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thanks so much for the kind words. We're really happy you were pleased with the price and service, always a pleasure to help.

Rated 1 out of 5 stars

please read


We waited ten days for delivery of this fridge/freezer. Bought food in preparation for its arrival on Monday. The delivery driver arrived, walked in, took one look at two steps and a doorway and said he had hoped it would be a straight walk to put it in. He said he would talk to his mate in the van. They then drove off! We know this because we looked in the street and they were not there.
I want to give this shop ZERO stars as they don't even deserve one star. I bought from a shop instead of online in order to try and keep the shops open but I will NEVER USE THIS SHOP AGAIN!!!
The lazy delivery man did not like the fact he would have to lift the fridge/freezer down two small steps and promptly left to talk to his mate in the van. They then drove off! I went out in the street and can verify this. We phoned the shop and spoke to rude/misogynistic Phill, who has no business working with normal people! (or any people).
Was told they had sent us an email with delivery instructions and we should have made sure our house was okay to receive the fridge/freezer, which was actually smaller in height and width than the old model!
I don't use email and they didn't even ask me for one when I was I the shop, so they couldn't have sent me one! I was rudely told by PHIL, 'This is YOUR problem not ours!' I said the delivery men had driven off and hadn't even got a tape measure out or tried to take away the normal sized old freezer which I might add had arrived in a big, padded box and the JOHN LEWIS PROFESSIOINAL delivery team managed to get in with no problem. Nobody from Coopers knew what was happening or even cared.
Next thing the van is back, so I went to ask what was happening. I knocked on the window of the van and asked if the man could wind down his window so I could speak to him, he refused giving me a filthy look as if to say, 'why the hell was I bothering him.' I asked again if he could wind down his window and he just sat giving me a filthy look. So, I had to go around the van into the middle of the road and speak to the other guy. This had been over half an hour since they first arrived. I asked him what the problem was. He said, in a couldn't-care-less attitude, we have to take the doors off the fridge. I asked, is it the new one or the old one? He said the old one. I asked why when the old one had fitted through fine? He went mad saying, 'WHY YOU COMING TO MY VAN WITH AN ATTITUDE?!' We were waiting with the front door open for half an hour not knowing what was happening. He then said, 'F*** OFF! I was gobsmacked, his mate said, 'Calm down' whilst looking at me and I told the first guy not to swear at me. The other guy then said, 'F*** OFF BICH!' I said that they deserved the sack for talking to a customer like that and the other guy said, 'F*** YOU, YOU RAT' and drove off! I called the shop immediately and spoke to PHIL who I told about the foul-mouthed swearing. He said, 'THERE ARE TWO SIDES TO EVERY STORY.' I am sure John Lewis' staff would not have effed at their customers and driven off because their delivery drivers were so unfit and lazy that they couldn't manage to lift the appliances that it was their job to lift!!
I asked to speak to the manager, Darrin. He called back and when I asked if he knew that his staff had use the F word, he said, in a condescending couldn't care-less manner, 'I know, I've spoken to my delivery driver already.' It was clear he didn't care how they had acted towards his customers! THEY seemed in charge not him. He said the driver had told him that he had lost his temper and told me to F***K OFF and that the two men in the van said I was aggressive!!! One small woman versus two men. I did not swear at them! The whole interaction lasted about 45 seconds (hardly time to get aggressive over a fridge delivery?!) before I walked away! I didn't climb on the bonnet and scream like a banshee, I merely asked what was going on. They didn't like being questioned by a woman, it was obvious by their manner especially the, F*** OFF BICH' comment. What else could that have been except misogyny? They gave us no updates for over half an hour then drove off.
Coopers home site says how good their service and delivery are! Does this sound like a good experience?
STEER CLEAR OF THESE PEOPLE! No wonder the high street is closing down! If anyone else has had a bad experience, please leave a review to warn other women about this incident with the drivers. I will be contacting the police.

13 October 2025
Unprompted review
Coopers Home Appliances logo

Reply from Coopers Home Appliances

We are genuinely sorry to read your account and that your experience did not reflect the high standards we try to set ourselves at Coopers. Following your report, we have conducted a full internal investigation, speaking with everyone involved and reviewing the delivery circumstances in detail.

As a result of that investigation, disciplinary action has been taken as this conduct falls far below what we expect of anyone representing our business. The situation was clearly a challenging one, and whilst it is evident that tensions escalated on both sides, there is absolutely no excuse for unprofessional language or behaviour.

Our long-standing reputation for service (with well over 1000 reviews and an average rating of 4.9 stars) is built on respect, integrity, and accountability, and we are committed to ensuring that this remains the standard every customer experiences.

We sincerely regret that on this occasion, we fell short.

Rated 4 out of 5 stars

Fantastic service in-store

Fantastic service in-store, with delivery and installation completed within just two days — overall, a brilliant experience!

8 September 2025
Unprompted review
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thanks for your lovely review. We're so pleased you had a great experience in-store and that we could get everything delivered and installed quickly. Hope you're enjoying your new purchase!

Rated 5 out of 5 stars
Verified

Highly recommend- Fantastic customer service, good quality products and good prices

Coopers staff were *so* helpful in assisting me find appliances for my kitchen. It made the whole process manageable and gave me confidence that I was choosing good quality items. When I came to the showroom their staff spent time listening to the specifics of what I was looking for and talking me through different options. They were so knowledgeable- and patient! Afterwards when I had further questions it was easy to reach someone on the phone and customer service was excellent. When I came to order, they were able to offer discounts which meant I was paying less for the exact same goods compared to buying direct from retailer or another store.
I highly highly recommend using Coopers - can’t fault them and without them the process of choosing kitchen appliances wound have been far more time-consuming, stressful and I may not have ended up with such good quality products at a decent price.

11 July 2025
Coopers Home Appliances logo

Reply from Coopers Home Appliances

Thank you so much for this wonderful review. It truly means a lot to hear how supported and confident you felt throughout the whole process. Helping customers find the right appliances without the stress is exactly what we aim for, so it's incredibly rewarding to know we made that difference for you. We’re proud of our team for their knowledge, patience, and care, and we're so pleased you were happy with both the service and the prices. Your recommendation really does mean the world to us.

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