24Rent - Car rental in Finland 24/7 Reviews 

This is the worse car rental I have used in my life. SCAMMERS! Their customer service is non existent. Their app doesn't work and you need to keep calling them to an expensive number multiple times before, and after your reservation. They also keep trying to charge extra fees. For simply extending your reservation they have a "changing reservation fee". It is a terrible service, I strongly recommend to avoid renting from them.

Scammers. All bs fees hidden. Better to use any other company.

Avoid this company. Got charged €790 for a small scratch on a rental van. €600 of which was supposedly for repairs. The kicker? They admitted they won't even fix it until the van is retired from their fleet. So they're pocketing €600 for a repair that may never happen. On top of that, hidden admin fees and downtime charges pile up fast. Never again. Lost a customer for life. Avoid this scam company at all costs. The van rental was also expensive!

The service is trustworthy and fantastic quality. The customer service is very helpful, and the actual rental process is easy and efficient. Huge recommendation!

Scammers, they charge for TPL illegally

Be careful they charge for things that they are not true. they charged me for petrol when i gave before i returned. and they also told me that i got the car at noon and the truth is that i gave the car 1 hour before and my flight was at noon. so how can i give the car that time when i was already on the plane. Avoid them

they are flexible and fix the problems quickly in customer service telephone number. Thanks to the staff they changed the pre-booked car to another for minor issue with no extra charge.

Impossible to contact, they are ghost renting cars.
Don’t have any issue or you will be let alone with the car and the problem.
To avoid at any cost.

Minus 20 stars if I could ! Not just avoid it, but RUN as fast at you can form this company;2 star review speaks for itself, do not be fooled; there are millions of pitfalls in their rental scheme all designed to strip money from you, like do not drive on Icy roads; but is - 20 outside, and there are no roads with underfloor heating in Finland; we rented Nisan Qashqai in Rovaniemi 20-28 Dec 25 - this was a front wheel drive which is not expected in the Artic; they keep the location of the pick up SECRET so they don't loose clients as is in the middle of nowhere; you may find a taxi from Airport to the far away pick up park, but close to impossible to find a taxi from car drop off to the airport; we waited 1 hr, then we drove to airport and drop it there to avoid loosing the plane; obviously high charge; they ask you to take pics of the car when you drop it off, but no questions asked about the interior cleanliness, then they tell you why did not inform us ? but how ? nobody knows; customer service is useless; just stay away; your final cost will be much high then any of the airport rentals, which is the logic way to go; I would never have used them if I knew the pick up is in the middle of nowhere

Company is just s*it show.
I rented 2 cars in Lapland area - both failed due to the cold. No engine block heater or proper preparation for arctic conditions. And they are trying to charge me for road service jum starting the car (twince) due to usser misuse of vhiacle - stating i havent been driving car enough.
Other car was not even fit to be picked up from the airport and they havent answered for 3 days! No refund or cancelation of the reservation.

Very disappointing experience with 24Rent.

At the end of my rental in Helsinki, I was instructed to return the car to a specific parking location. When I arrived, that exact spot was already occupied. Since no alternative instructions were provided, I parked the car a few meters further down the same street, in good faith. Other users had parked the same way without any issue.

Despite this, a parking ticket was issued and 24Rent charged me €150 including administrative fees. I explained the situation multiple times by email, and even had a Finnish friend contact them in Finnish. Unfortunately, no one ever responded or attempted to resolve the situation.

Months later, I suddenly received a threat that the invoice would be sent to a debt collection agency. At that point, I felt forced to pay, not because the situation was handled fairly, but to avoid further stress and extra costs.

Lack of communication, no willingness to review a reasonable situation, and pressure via debt collection instead of customer service. I would not rent here again.

In December 2024 I rented a car with 24Rent. We flew in late and when we got to the car and started driving, we had to stop after 10 meters because the car was bumping. There was something wrong with the rear wheel but it was 11 PM and a lot of snow so I couldn't identify te exact reason. In the morning when there was some daylight I was able to diagnose the problem - the rear left tyre was heavily worn and it looked like it was dragged blocked on the asphalt. It had a flat worn part and was not round any more. Of course I didn't want to drive around with my kids with a tyre like that and I notified 24Rent that the tyre was damaged when we got the car and asked them if I can take the car to the shop to change the tyre. They told me to go ahead and arranged the repair in the shop. So far so good. The tyre was changed, I made sure to tell them that it was not I who damaged the tyre and that they should ask the previous renter, but instead, a few weeks later they sent me the bill for the repair. I couldn't believe it. I did them a favor, I took the car to the repair shop on my vacation time, and then they tried to charge me! Of course I am reluctant to pay for something I didn't do and I asked them a several time to contact the previous renter and clarify things, but nothing happened. They are just ignorant. They are now threatening me with court and debt collectors, so my advice would be to stay away from that company. They have a really shady operation going on there. I have never been more dissapointed in any service than this although I've travelled half the globe.

Easy and straight forward rental company. No scam.
We rented a car last minute in Rovaniemi. Everything you need to know is in the rental agreement.
What I read a lot in other comments is problems with the security deposit. I got a full refund within the 14 days they mention in their terms. As long as you act within the terms of the contract: not exceeding mileage, staying in Finland if you didn’t add other countries, cleaning the car before you give it back and give it back in time, there are no problems.

I‘ve got no emsil about my reservation. When I wanted to contact a service, there is no service, and also when I wanted to lock in on website it doesn‘t work and the link in emsil to log in doesn‘t work. If I won‘t get a email or my miney back I‘ll contact the police

I got scammed.
I booked a car on their site and my money got deducted. But the next steps sent on email don’t work. Their mobile site is not working. I don’t receive any message like they claim. My money got deducted but
there is no way to reach the company nor get the car. Please refund my money. Don’t go near this company at all unless they fix their technical problems. Else their plan is to only scam people.

UPDATE on my experience :

Eventually after writing emails, posting a review on trust pilot and doing everything possible, I finally received an email fixing the problem in the mobile site and I could eventually use the car service with much difficulty. It was definitely one of a kind experience - I wouldn't want to go through again! Please give an easy contact number or have a WhatsApp business where customers can reach out.

I paid and reserved a car. After that everything is downhill. They asked me to login to their site. when i give my phone number to login, I didn’t get the OTP. There’s an option to send verification email. When i open using that link it asks phone number and OTP again. It is now a never ending loop. Their customer support number is not helpful. it says there’s no active reservation. I received an email with a number and that doesn’t work. I don’t even know how to get a refund as i’m not able to establish any sort of contact

First I thought I got cheated:
I couldn't get in contact with anyone and the reservation email was lacking information.
The online app didn't work with my cell phone and I found no other means to contact 24rent.
After I wrote a very bad feedback here on trustpilot I was finally contacted and managed to cancel my reservation and get my money back

Excellent service from friendly and helpful folk! I was initially given a car which didn't have the satnav system working, this was annoying as I had deliberately ordered and paid for a late model vehicle. However, I have to say that when I took the vehicle back it was all dealt with most professionally by Fauziyah and a new vehicle was provided. In addition, I was also impressed with Razel when I returned the vehicle after the week's rental. She organised a small form of compensation for what had happened at the beginning. I shall definitely use 247 again! Thanks Team

-Very bad
-No customer support
-Asking for over a 1000€ deposit to rent a car 🚨
-Feels very unmodern

Scam company, couldn't access the vehicle and 1 hour after rent time started they asked for a 500 eur security deposit, and no refunds