Damaged steering rack + terrible customer service
Ordered a steering rack from them since it was cheaper and OEM. Heard a lot of good things about this site but when my part showed up it was just sitting outside the cardboard box. They basically didn’t package it at all and it was damaged.
Customer service is pretty bad too. They don’t get back to you in a timely manner at all. Took a whole month of going back and forth and sending more photos before they finally said the best they could do is let me return it, but I have to pay for packaging and a 20% restock fee. They also wanted the original boxing and labeling to still be intact, which is ridiculous because they packaged it so poorly that the box and labels were already heavily damaged.
Reply from ToyotaPartsDeal.com
We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right.
A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.