Deep Kaur

Finger weg von o2

If I could rate the service, I would give it a very low(-0) score.

The internet connection and customer service have not met my expectations. Based on my experience, I would not recommend o2 for a reliable internet service.

I signed a contract at the o2 shop in Paderborn on 04.07.2026. The first technician appointment was scheduled for 27.07.2026. I took a day off work and stayed at home, but the technician did not arrive. Later, I was informed that a report had been made stating an issue with the doorbell, which was not accurate, as visitors were able to reach me that day without any problems.

Afterwards, a second appointment was arranged, but again no technician came. When I contacted customer service, I was told that only the appointment had been scheduled and no further action had been taken.

As a result, I have taken time off work twice and still do not have an active internet connection.

I previously used 1&1 and Telekom, and both services were acceptable. However, I was advised by my husband to switch this time, and I now realize that this was not a good decision for me. Finger weg