nwol

15/07/26
i am blacklisted by a seller so i can not send him messages through chat.
I get reply :contact customer service.
i contact customer service, show them the screen shots which of course they only read after you tell them : Please READ before asknig questions.
Case gets escalated to "senior team"

"Case ID: 2053808431988221
Start Time: 2026-07-16 20:31"

17/07/2026
I get email reply from Aliexpress:

"We are sorry to inform you that for some reason the seller has added you to their shop's blacklist. If you still wish to purchase from this seller, please contact the seller to discuss the matter. Thank you for your understanding and co-operation." 🤦🏼‍♂️

I reply:
I can not contact seller because he has blocked my messages. Why do you ask me to contact seller ??

Please provide useful solution to this issue instead of just a useless link and telling me to contact him.

UPDATE: 18/07/26

Aliexpress replies:
We are sorry to inform you that for some reason the seller has added you to their shop's blacklist.

Please comply, thank you for your cooperation. You need to operate it yourself.If you do not know how to contact the merchant, here are some instructions for you, please click here for more information.

🤦🏼‍♂️🤦🏼‍♂️🤦🏼‍♂️

My answer:

I repeat:

I can not contact seller because he has blocked my messages.

Do your job and contact him to know why I have been blacklisted

Provide useful solution to this issue instead of just a useless link and telling me to contact him.

More in next episode 💀