I bought a dog run about 14 days ago
I bought a dog run about 14 days ago. I paid nearly €500 and it’s the worst design and it’s not strong at all. My dog has gone through it. Parts were breaking as they were being built. I would want someone to come and take it away as I don’t want it and I’d like my money back for it
Reply from vidaXL
Hello Fausta,
Thank you for taking the time to share your feedback.
I am very sorry to hear about your experience with the dog run. I understand how disappointing and frustrating it must be when a product does not meet your expectations, especially after encountering issues during assembly and concerns regarding its durability.
We would like the opportunity to look into this matter further and assist you. I have contacted you directly via email so that we can review your concerns in more detail and work towards a suitable resolution.
I look forward to hearing from you.
Kind regards,
Tanya
vidaXL Webcare Team